Mrinmoy Khan | Page 6

Employees were very thorough and knowledgeable, truly a positive experience. I would be happy to return for future services positive experience. I would be happy to return for future services More

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We had the pleasure of working with Mrinmoy "MK" Khan to buy a used Toyota Highlander. He was responsive, flexible, and understanding of our needs throughout the buying process. Like every car salesman, he buy a used Toyota Highlander. He was responsive, flexible, and understanding of our needs throughout the buying process. Like every car salesman, he offered a variety of dealer options that we were not particularly interested in. What made him pleasant to work with was that once we had declined these options, he was not rude, overly pressing, or dismissive despite our decision, which has not been the case for us in the past with others in the car industry (see below). Overall, we would recommend working with MK anytime you are looking to buy a car as he is knowledgeable and compassionate. We hope to work with him again in the future. We did have a rather negative experience with the financing manager Vanessa Hernandez. She tried offering us a dealer warranty that we were not interested in, and after we declined, she developed quite the attitude. Being visibly upset, pounding away on her keyboard while becoming dismissive was quite the contrast from everyone else we interacted with at the dealership, especially MK. This rudeness carried over to her treatment of MK, which was particularly upsetting given how kind he had been throughout the process even after we declined similar dealer offers with him. It was insulting when we calculated the absolutely ridiculous total cost of this warranty using the numbers she gave us for the monthly rate, she laughed, asserted that we "calculated it wrong", and proceeded to change the numbers to be a lower cost. It is known that dealerships make their money from financing, but a good way to lose customers is to treat them like they are uneducated or unaware of these sales tactics. If not for MK's outstanding customer service, we would have second thoughts about buying from Napleton given her very poor attitude and conniving sales tactics. We would avoid working with Vanessa at all costs. More

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For as long as I can remember, I always wanted to buy my parents a Corvette. I was finally at a point where I could make this a reality and found a good one at this dealership (for reference, I live far out parents a Corvette. I was finally at a point where I could make this a reality and found a good one at this dealership (for reference, I live far out of state from this dealership). I called up and MK became my sales representative for the transaction. He was absolutely fantastic. All throughout the process, he was incredibly responsive and helpful. He took the time to do a full FaceTime walkthrough of the car with me, sent me tons of pictures and videos, addressed any concerns I had, kept me updated consistently through text and phone, etc. The process of buying a car from out of state for someone who does not live in the state you reside turns out to be very very complicated...But MK was there the entire time to answer any questions I had. On top of that, he also shared in the excitement of being able to finally make this a reality for my parents, which just made the experience even better. When the day finally came to pick it up, MK even came in on his day off to get things taken care of and rolling for me! He had the car looking immaculate and helped me through all of the steps to get things finished. I couldn't be more thankful for all of his help. If you are looking to purchase a car, this is a great dealership to go to and MK is definitely the guy you want to ask for! More

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I have to say my buying experience at Lexus of Brookfield was great. My sales person "MK" was very professional and informative. He answered all our questions and kept us updated thru the whole bu Brookfield was great. My sales person "MK" was very professional and informative. He answered all our questions and kept us updated thru the whole buying process. One thing that was a negative is how they show the price of the car and then add on additional costs when they write it up. I'm not talking things like fee's, they were additional items the dealer added to the car. This wasn't something in MK's control so it's not a reflection on him but more so on the dealership itself and how they choose show their pricing. More

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We bought a used SUV from them. ..it looked really good but wasn't what they hyped it up to be. First off they probably used an electronic code scanner to shut off the warning light ..it looked really good but wasn't what they hyped it up to be. First off they probably used an electronic code scanner to shut off the warning lights on the dashboard. They don't tell you until it comes down to negotiations that they add an exorbitantly expensive protection package (the littlest bit of plastic film on the edges of the doors and mirrors) and a few other silly things that are not needed or worth it. They even charged us 145.00 for the used all weather floor mats that the previous owner obviously installed. It was my first time buying from a Lexus dealer and I had hoped they would be different than most of the others, but they were not. More

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Mrinmoy is very helpful and knowledgeable about vehicles. I had a great visit and enjoyed connecting with Mrinmoy. Thank you. I had a great visit and enjoyed connecting with Mrinmoy. Thank you. More

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Mrinmoy was very helpful and the overall staff was very inviting and polite. The establishment was well kept and maintained while also being very professional. Will definitely be recommending to others inviting and polite. The establishment was well kept and maintained while also being very professional. Will definitely be recommending to others More

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Mk was such a wonderful salesman to work with! So knowledgeable and very friendly! Thank you! So knowledgeable and very friendly! Thank you! More

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Had a very good experience with Mrinmoy Khan! Will definitely return to this dealership. Thank you Mrinmoy! Will definitely return to this dealership. Thank you Mrinmoy! More

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Mrinmoy Khan & Jeff Winters I give them a 5⭐️⭐️⭐️⭐️⭐️ for all they have done. I appreciate Mrinmoy Khan & Jeff Winters Thank you for all they have done. I appreciate Mrinmoy Khan & Jeff Winters Thank you More

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