Mr. J

I would like to thank the staff for helping me with my new vehicle. I had some issues after my purchase, but Romero and Mr J. got my car back in to fix the issues. They were very assuring and provided gre new vehicle. I had some issues after my purchase, but Romero and Mr J. got my car back in to fix the issues. They were very assuring and provided great customer service. thank you so much More

by Chita4 Verified Customer Verified Customer

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Been dealing with them for 5 weeks. 4 of them waiting for them to fix vehicle i bought and Never took possession of. Twice they said it had to be taken to the ford dealership cause they 4 of them waiting for them to fix vehicle i bought and Never took possession of. Twice they said it had to be taken to the ford dealership cause they didnt know how to trouble-shoot and fix s ford. Into the 5th week they said something else was wrong with the 2013 F-150 and it would take 2 or 3 days for Ford to get part in then a few days for the Ford dealership to get to it. Thats when i said no more cancel my contract and please return my down payment. Management said, after trying to convince me it would only be a few days and the truck will be as good as a new truck, that i didnt need to sign anything even though truck funded, $8,800.00 cashed and first payment made. They did assure me the corporate office will process asap. It would take just 3 or 4 days to process at corporate then sent to Clay cooley hyundai of dallas. I chose to have the check delivered by courier to clay cooley hyundai of dallas which they said was an option. This started Friday afternoon the 25 of july. It is now Wednesday the 30th of july. After speaking to two different sales managers from two different local clay cooley dealerships i was told it is a family business and there is NOT a Corporate office and all i had to do was sign a contract cancellation form while they print out the check the same day at the clay cooley hyundai of dallas. This is not just one person but from the sales team to service department to sales managerS even finance. Everybody says its someone elses job. I left several messages Never received a call back or they left me on hold for 15 to 17 minutes before giving up on the clay cooley hyundai of dallas and hanging up. If i were buying what do you think the clay cooley hyundai of dallas would have done? Courtney Harris, my salesman was put in a difficult position having to take my calls and returning some calls while trying to sell on the sales floor with No support from his clay cooley hyundai of dallas sales managers. Here is a copy of other reviews. Wow! What a pattern Negative Reviews Highlight: Deceptive Sales Practices: Some reviewers accuse the dealership of trying to sell vehicles with hidden issues, overcharging for vehicles, and undervaluing trade-ins. High-Pressure Sales Tactics: Several reviewers mention aggressive sales tactics and pressure to purchase additional products or financing. Poor Quality of Vehicles/Repairs: Some reviews mention problems with the condition of vehicles sold or the quality of repairs. Unsatisfactory Customer Service: Some reviewers were unhappy with the dealership's response to their complaints or requests. Overall: Clay Cooley Hyundai has a mixed reputation. While some customers have had positive experiences, others have reported serious issues with the dealership's sales and service practices. It's important to carefully research and consider all available reviews before making a decision about purchasing or servicing a vehicle at this dealership, according to customer reviews. More

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Classic bait and switch! I was online and found two cars both 2024. They said they had them in stock, these were new. The salesgal tried to pawn a diffenrent car to me saying I was online and found two cars both 2024. They said they had them in stock, these were new. The salesgal tried to pawn a diffenrent car to me saying they are all the same. So, a different salesman said they can find me a car and I said “unless you are selling it to me at the price I was quoted, no thanks. They said the cars were not there, the ones that I went to look at. They wanted to sell me a car that listed for 10,000.00 more than what I looked at. These folks are committing fraud and I will be pursuing litigation. More

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I have bought a car very recently from this dealership and the issues started to appear with the tires and they dont care to give a response rather asking me to keep wait from the past two days. I dont su and the issues started to appear with the tires and they dont care to give a response rather asking me to keep wait from the past two days. I dont suggest anyone to buy hyundai vehicle in the very first place if you care about your peace but if at all you decided to buy one then definitely claycooley is not the choice of dealership that you can go for. More

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Terrible, I ask 5 times for ALL paperwork regarding the purchase of a 2025 Hyundai Santa Fe, I have gotten NOTHING !!! purchase of a 2025 Hyundai Santa Fe, I have gotten NOTHING !!! More

by gymsupply Verified Customer Verified Customer

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I wanted to get a used vehicle so I applied online through the website. After a couple of minutes, I did not get a call. So I called the number on the website and spoke with Elexus. She said that the through the website. After a couple of minutes, I did not get a call. So I called the number on the website and spoke with Elexus. She said that the call was monitored so she will call me back on her personal phone to get my information since they do not use the credit application online company anymore. After providing my information, she said she will call me back. After 15 minutes, she asked if I had any credit and needed a co-signer. I told her that I have purchased cars in the past and my credit report is not new. FYI, a few minutes later my TransUnion was pulled via notification from credit karma. She said that she was going to check back with her manager and call me back. I have not received a call back yet. This was a very poor customer service experience. More

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Advisor was very attentive as well as respectful and responsive to concerns in which I had responsive to concerns in which I had More

by RONROBBINS90 Verified Customer Verified Customer

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Service is always great at Clay Cooley Hyundai! I really appreciate the great personalities there! I really appreciate the great personalities there! More

by pnherrera Verified Customer Verified Customer

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I cannot thank Jermaine, Jabil and Larry enough for the experience given to us while buying our Palisade and Sonata. The entire staff was kind, friendly and professional but Jermaine, Jabil and Larry all experience given to us while buying our Palisade and Sonata. The entire staff was kind, friendly and professional but Jermaine, Jabil and Larry all went above and beyond to take care of us. I would highly recommend this dealership. Be sure and ask for Jermaine. You will not be disappointed! More

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The team is inclusive in all areas for service and maintenance, with a smile and welcome to return. maintenance, with a smile and welcome to return. More

by rudysummerville Verified Customer Verified Customer

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