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Morry Decker
Morry Decker at Frank Boucher Chevrolet Cadillac of Racine
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Morry Decker

Service Consultant

Frank Boucher Chevrolet Cadillac of Racine

8600 Washington Ave
Racine, WI 53406

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4.8
395 Reviews

Dealership Experience

21 yrs, 6 mos

4.8

395 Reviews

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395 Reviews of Morry Decker

March 03, 2025

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Employee Rating

I have to bring my 2012 gmc terrain in the shop for a third time to check the battery again. The battery has been changed twice in the last 60 days. Help More

by ganyoblondegirl68
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 04, 2025

Frank Boucher Chevrolet Cadillac of Racine responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Jim Piscitello Service Manager 262-886-1010

Mar 04, 2025

ganyoblondegirl68 responded

Maybe change up how you respond to your customers so that your customer doesn't sit too long with out an update With my particular situation maybe have another technician recheck the on going car problems when the car keeps coming back with the same error Trying to think outside of the box because of high expenses that have been made on the car

February 27, 2025

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Employee Rating

I always feel like they help me with what I need honestly and try to get me the best deals. I don’t ever feel like I’m being pressured into additional services or to trade in my car. More

by jamie
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 27, 2025

Frank Boucher Chevrolet Cadillac of Racine responded

Thanks for sharing about your experience with Frank Boucher Chevrolet Cadillac of Racine. We appreciate your business, Jamie, and hope to see you again soon! Jim Piscitello Service Manager 262-886-1010

February 18, 2025

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Morry is a Godsend! I always know things will get done right because of him. More

by SGWalesVG
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 18, 2025

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for your business and this review. We're happy to hear Morry and our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Jim Piscitello Service Manager 262-886-1010

January 25, 2025

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Employee Rating

Department very user friendly , trustworthy staff , enjoy working with them and would recommend them to anyone / for anything More

by C.WIDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert David

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Jan 26, 2025

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Jim Piscitello Service Manager 262-886-1010

January 10, 2025

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The service department is excellent! The staff is knowledgeable, friendly, and courteous to their customers. I would recommend this service department to anyone. More

by Laurie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Colon

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Jan 13, 2025

Frank Boucher Chevrolet Cadillac of Racine responded

Hi Laurie: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jim Piscitello Service Manager 262-886-1010

December 19, 2024

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I love the atmosphere just need to check back with the customer especially when you have to return your car for the same problem More

by ganyoblondegirl68
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 20, 2024

Frank Boucher Chevrolet Cadillac of Racine responded

Hello - thank you for your feedback. If you would like to discuss your visit further with us, please reach out to our Service Manager, Jim Piscitello, at 262-886-1010.

December 08, 2024

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Nice Dealer great staff and quick service ! And the have a very Comfortable waiting room More

by Kelly J
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 09, 2024

Frank Boucher Chevrolet Cadillac of Racine responded

Kelly, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Morry and our team, and we look forward to working with you again. Jim Piscitello Service Manager 262-886-1010

November 03, 2024

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Job well done. Excellent customer service and service to vehicle done in a very timely manner. More

by Sandman1
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 04, 2024

Frank Boucher Chevrolet Cadillac of Racine responded

Thanks for sharing about your experience with Frank Boucher Chevrolet Cadillac of Racine. We appreciate your business and hope to see you again soon! Jim Piscitello Service Manager 262-886-1010

November 01, 2024

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Employee Rating

Great service, provided pick up and drop off shuttle sevice which was much appreciated. Very satisfied with service work preformed on my car. More

by tonyg1g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 04, 2024

Frank Boucher Chevrolet Cadillac of Racine responded

Thanks for sharing your thoughts about your experience with Frank Boucher Chevrolet Cadillac of Racine. We appreciate your business and hope to see you again soon! Jim Piscitello Service Manager 262-886-1010

October 29, 2024

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Did an awesome job. The dealer installed four new tires and did a four wheel alignment. More

by Sandman1
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 29, 2024

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jim Piscitello Service Manager 262-886-1010

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