Morry Decker
Morry Decker at Frank Boucher Chevrolet Cadillac of Racine
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Morry Decker

Service Consultant

Frank Boucher Chevrolet Cadillac of Racine

8600 Washington Ave
Racine, WI 53406

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4.7
388 Reviews

Dealership Experience

21 yrs, 3 mos

4.7

388 Reviews

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388 Reviews of Morry Decker

November 03, 2024

Dealership Rating
Employee Rating

Job well done. Excellent customer service and service to vehicle done in a very timely manner. More

by Sandman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 04, 2024

Frank Boucher Chevrolet Cadillac of Racine responded

Thanks for sharing about your experience with Frank Boucher Chevrolet Cadillac of Racine. We appreciate your business and hope to see you again soon! Jim Piscitello Service Manager 262-886-1010

November 01, 2024

Dealership Rating
Employee Rating

Great service, provided pick up and drop off shuttle sevice which was much appreciated. Very satisfied with service work preformed on my car. More

by tonyg1g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 04, 2024

Frank Boucher Chevrolet Cadillac of Racine responded

Thanks for sharing your thoughts about your experience with Frank Boucher Chevrolet Cadillac of Racine. We appreciate your business and hope to see you again soon! Jim Piscitello Service Manager 262-886-1010

October 29, 2024

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Employee Rating

Did an awesome job. The dealer installed four new tires and did a four wheel alignment. More

by Sandman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 29, 2024

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jim Piscitello Service Manager 262-886-1010

October 02, 2024

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Morry Decker is very knowledgeable and always helpful. We appreciated his help with all our vehicles. More

by Joann
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: David Wilson

Oct 03, 2024

Frank Boucher Chevrolet Cadillac of Racine responded

Joann, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Morry met your expectations. Thank you again for choosing Frank Boucher Chevrolet Cadillac of Racine. We look forward to having you as one of our valued customers for many more years to come! Jim Piscitello Service Manager 262-886-1010

September 17, 2024

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Employee Rating

Very professional and mindful of my time . I was given a loaner when my car wasn’t ready as promised. I really appreciated that ! The staff was very very personable and again professional! More

by Sanb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Colon

Sep 17, 2024

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Frank Boucher Chevrolet Cadillac of Racine to be a positive one. Please don't hesitate to reach out if you need anything else. Jim Piscitello Service Manager 262-886-1010

September 04, 2024

Dealership Rating
Employee Rating

Better than the first. ... hands free is ustill not right have to use android auto..... More

by bajames020151
Recommend Dealer
Yes
Sep 04, 2024

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jim Piscitello Service Manager 262-886-1010

Sep 04, 2024

bajames020151 responded

i've been having trouble with my hands free calling for months now. also onstar...part was ordered finally got installed...after spending an hour with onstar it finally works but the only way we could get hands free to work was holding in hands free button then responding to android auto for the call. so in essence its going thru my phone not the bluetooth/wifi on the car. if i just push hands free button the car repeatedly asks what would u like never connecting to my contacts finally it just hangs up. it does not hear my requests. after paying all this money for this new vehicle one would expect it to perform right..I've been to two different dealers the one in milw which was bright star now kunis. they had the nerve to accuse me of not paying my onstar bill when i bought an extended warranty lasting to nov 25. this has been a very frustrating experience with incompletely restoring my vehicle to proper running.

July 06, 2024

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My go to place for automobile service. I recently bought a new vehicle from Boucher Chevrolet, and it was a very smooth and well explained experience. I worked with Giovanni Raimondi, wh More

by craig.sazama
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 08, 2024

Frank Boucher Chevrolet Cadillac of Racine responded

We are so glad that we had the opportunity to work with you, Craig, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Chris Tessmer General Sales Manager 262-886-1010

June 27, 2024

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A great enthusiastic group of people. All smiles from everyone. I will always be a Boucher fan. More

by TOATSVALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Piscitello , Ken Kuhfuss, Michael Wichgers

Jun 28, 2024

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Frank Boucher Chevrolet Cadillac of Racine. We look forward to having you as one of our valued customers for many more years to come! Jim Piscitello Service Manager 262-886-1010

June 24, 2024

Dealership Rating
Employee Rating

It was quick and pleasant. Everything was taken care of and I enjoyed the attention and conversation I had getting my car back. More

by Perfectzee
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Dylan Sucharda

Jun 25, 2024

Frank Boucher Chevrolet Cadillac of Racine responded

We are very happy to hear Dylan provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jim Piscitello Service Manager 262-886-1010

June 21, 2024

Dealership Rating
Employee Rating

Good customer service , with definitely be back also will recommend.Love the place thank you More

by edlover7464
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Piscitello , Jeff Johnson, Ken Kuhfuss, Michael Wichgers

Jun 22, 2024

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jim Piscitello Service Manager 262-886-1010

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