Morgann Hines
Morgann Hines at Arapahoe Kia

Morgann Hines | Page 33

Customer Relations Manager

Arapahoe Kia

9400 East Arapahoe Road
Greenwood, CO 80112

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4.6
455 Reviews

Dealership Experience

4 yrs, 6 mos

4.6

455 Reviews

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455 Reviews of Morgann Hines

May 18, 2024

Dealership Rating
Employee Rating

Transparency, professional, knowledgeable, trustworthy. These are the words I would describe Arapahoe Kia. They are great! More

by KSTJ63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Courtney Goodgain

May 20, 2024

Arapahoe Kia responded

We're delighted to know you found our team at Arapahoe KIA professional, knowledgeable and trustworthy. Thanks for the kind words!

May 18, 2024

Dealership Rating
Employee Rating

Plenty of inventory, best pricing out first, Cedric was very helpful, executing finance docs was efficient and quick More

by BETHUSDROWSKI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Courtney Goodgain

May 20, 2024

Arapahoe Kia responded

Beth, we're glad to know you had a positive experience with Cedric and our team at Arapahoe KIA. Thanks for mentioning the efficiency of our finance process!

May 17, 2024

Dealership Rating
Employee Rating

Good experience Good experience Good experience Good experience Good experience Good experience Good experience Good experience More

by JNPRA2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Courtney Goodgain

May 20, 2024

Arapahoe Kia responded

Hi! We're glad to know that you had a good experience with us at Arapahoe KIA! Thanks for taking the time to share your feedback.

May 16, 2024

Dealership Rating
Employee Rating

The service was amazing! Everyone was willing to help and put in a lot of effort to correct all of the problems. More

by ISABELLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Courtney Goodgain , Brandon Griffith

May 17, 2024

Arapahoe Kia responded

Isabelle, we're delighted to know you had an amazing experience at Arapahoe KIA! Our team is always here and ready to help. Thanks for your review!

May 16, 2024

Dealership Rating
Employee Rating

Incredible as usual, the service staff were not only willing to work with me regarding multiple reschedules, but also willing to price match tires found on Discount Tire's website. Specifically Brandon More

by Jacob S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Courtney Goodgain

May 16, 2024

Arapahoe Kia responded

Jacob, we're delighted to know that Brandon and the rest of our team at Arapahoe KIA were able to assist you effectively. We appreciate your patience with rescheduling and are glad we could match those tire prices for you!

May 12, 2024

Dealership Rating
Employee Rating

Kia was thorough in discussing what needed to be completed in addition the the requested oil change. More

by GREENEJEANS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Courtney Goodgain

May 13, 2024

Arapahoe Kia responded

We're glad to know you appreciated our thorough service at Arapahoe KIA. We always aim to provide comprehensive care for all vehicles that come into our shop. Thanks for the positive review!

May 11, 2024

Dealership Rating
Employee Rating

I did not have the positive experience that I expected at the dealership yesterday. I went in to buy out my lease and was told that all the numbers would be ready for me and we would be in and out in an hou More

by User-00083bda04
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Courtney Goodgain

May 13, 2024

Arapahoe Kia responded

We're sorry to learn about your recent experience with us. It's important that our customers feel valued and respected, especially when it comes to time management. We apologize for the inconvenience caused during your visit which resulted in missing a special event. Your feedback is appreciated as we strive for continuous improvement in customer service quality. Please get in touch so we can discuss this further and find ways to make amends if possible - Morgann Hines - Customer Relations Manager - 3038742522

May 11, 2024

Dealership Rating
Employee Rating

I had a very smooth and fast experience trading in my truck for an SUV. Definitely recommend. More

by MIKERSCHMEHL
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Courtney Goodgain

May 13, 2024

Arapahoe Kia responded

Thank you for leaving the Arapahoe KIA team five stars! We hope you're loving your new SUV!

May 11, 2024

Dealership Rating
Employee Rating

Service was on time and the staff was very helpful. Comfortable waiting are with a milkshake shop across the street. ☺️ More

by VAMPFIRE69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Courtney Goodgain

May 13, 2024

Arapahoe Kia responded

We're glad to know our team provided you with friendly & timely service here at Arapahoe KIA! Thanks for the review - we hope to see you again in the future!

May 11, 2024

Dealership Rating
Employee Rating

Arapaho Kia is the only place I’ll buy my vehicles from, despite having various options in Colorado Springs. The staff is excellent, willing to work with you if anything comes up, and Jim Mullins is not onl More

by ROBERTO_LAINEZ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Courtney Goodgain , Jim Mullins, Derek Pete

May 13, 2024

Arapahoe Kia responded

Roberto, we're so glad to know that you've had consistently excellent experiences with Jim and the rest of our team at Arapahoe KIA. We appreciate your loyalty and recommendation! Enjoy those new rides!

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