Morgan Griswold
Morgan Griswold at My Auto Import Center
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Morgan Griswold

Service Advisor

My Auto Import Center

1860 East Sternberg Rd.
Muskegon, MI 49444

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5.0
17 Reviews

Dealership Experience

2 yrs, 7 mos

Industry Experience

2 yrs, 7 mos

Languages Spoken

English English

5.0

17 Reviews

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17 Reviews of Morgan Griswold

August 02, 2023

Dealership Rating
Employee Rating

Rob made the whole process of getting a new car so easy. He had many options for us to look at and never pushed us one way or another. Look forward to working with him again. More

by Derekdeboer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rob Gould, Bill Ferry

Aug 02, 2023

My Auto Import Center responded

Thank you for the 5 Star review! We're so glad to hear Rob created such a positive experience for you while purchasing your new Volkswagen with us! We appreciate you trusting us with your business. Enjoy your new VW!

June 27, 2023

Dealership Rating
Employee Rating

Very helpful would recommend to anyone will return again! ! Very nice beautiful showroom! Honest! Kind! More

by mitchk1485
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Gregory Ireland

Jun 28, 2023

My Auto Import Center responded

Thank you for the 5 Star review! We're so glad to hear our team created such a positive experience for you while purchasing your Audi! We appreciate you giving us the opportunity to earn your business.

Jul 01, 2023

mitchk1485 responded

Now I’m not sure about the 5 stars until the problems are resolved the car was promised to be spotless clean inside when I picked it up and it is not even close doesn’t look like it was cleaned at all from my test drive so why would the glass coat be put on a dirty car that service cost a 1000$ also found red paint or nail polish on the roof and windshield as I went over the car more now I’m Not sure it even went on the outside or inside why would that red paint or nail polish be on the car paint before that was service was done??? Also the mark on the rim that needed to be fixed not sure why wasn’t. But the worst is the white air conditioner marks that will not remove I was not told about that’s quite an ugly thing to look at. Why would a 6 month old car have that on air conditioner vents it makes the Audi not look good…I was promised the car to be looking like a brand new car and it looked not even close this needs to be made right for the money that was spent. After looking everything over a reading other reviews I feel like they scammed me out out $1000 that Glasscoat was not put on the car was filthy inside so why would they do it over all the grime and stickiness. You can tell they quick ran the outside through the car wash before I came this is pissing me off. Red paint or nail polish on the roof so why would u put glass coat over another color paint on my car…. This is xxxxxxxx I want a refund for the $1000 I could have paid to have this detailed and no rip-off glass coat that wasn’t put on. I’ve read several other reviews from people paid for the glasscoat and like me there car didn’t get it out on just charged hey Greg and Morgan I don’t give you 5 stars I give you 1 I’d change it to zero until you fix this. I called you both and didn’t get a response about any of it well you got my money so fix the situation

June 09, 2023

Dealership Rating
Employee Rating

Morgan was fantastic. Incredibly enthusiastic. We tested many different cars and she helped me narrow it down to the car that best suited my needs! More

by Antenaero
Recommend Dealer
Yes
Jun 12, 2023

My Auto Import Center responded

Thank you for the 5 Star review! We're so glad to hear Morgan created such a positive experience for you while purchasing your Subaru! We appreciate you giving us the opportunity to earn your business.

May 30, 2023

Dealership Rating
Employee Rating

Very professional and friendly service. I traded in and purchased 2 new vehicles in less than a week! I am a return customer even though I have moved away from this location because of the More

by Eadams9972
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 30, 2023

My Auto Import Center responded

Thank you for the 5 Star review! We're so glad to hear our Audi Muskegon team has taken such great care of you! We appreciate you trusting us with your business.

April 24, 2023

Dealership Rating
Employee Rating

Every single person at this dealership is amazing! Morgan did an excellent job and getting me into the vehicle I wanted! More

by Derek l klifman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Gongalski

Apr 25, 2023

My Auto Import Center responded

Thank you for the 5 Star review, Derek! We're so glad Morgan created a great new car buying experience for you! We appreciate you trusting us with your business. Enjoy your new Toyota!

March 30, 2023

Dealership Rating
Employee Rating

I didn't really know what I would be approved for so I went in blindly and everyone was very helpful!! More

by amberphiodeng87
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Wiedenhoeft, Andrew Boss

Apr 03, 2023

My Auto Import Center responded

Thank you for the 5 Star review! We appreciate you trusting us with your business!

March 29, 2023

Dealership Rating
Employee Rating

Anytime your purchase a new vehicle, it should be a good experience. Morgan and the team at My Auto, all made this endeavor GREAT. More

by taylorednutrition
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Wiedenhoeft

Apr 03, 2023

My Auto Import Center responded

Thank you for the 5 Star review! We're so glad to hear Morgan and our team created a positive car buying experience for you! We appreciate you trusting us with your business.

February 23, 2023

Dealership Rating
Employee Rating

I recently bought a used vehicle from Charlie he was great to deal with he always responded when I got a hold of him overall good experience. More

by swchesebro26
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charlie Dishman

Feb 24, 2023

My Auto Import Center responded

Thank you for the 5 Star review! We're so glad to hear Charlie created a positive car buying experience for you! We appreciate you trusting us with your business.

January 07, 2023

Dealership Rating
Employee Rating

Went in for a "scheduled"recall on 1 yr old Highlander. It was a Thursday, not too busy. Was told it was going to be a hour for a reprogram. Checked in after an hour and a half as was told another 15 minu More

by mcphersonj57
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No

Other Employees Tagged: Katie Brown, AnDre' Coffee, Rob Gould, Steve Devries, Austin Gressett , Thomas Balaskovitz, Brandon Baty, Kaitlyn Budy, Charlie Knapp

Jan 07, 2023

My Auto Import Center responded

We appreciate you taking the time to bring this to our attention. Our Assistant Service Manager, Jim Pruit, would like to speak with you about your recent service experience with us. Please give him a call at your earliest convenience: (231) 291-1428

January 03, 2023

Dealership Rating
Employee Rating

Morgan did a great job helping us find the right car! Thank you so much! More

by grooters.jg
Recommend Dealer
Yes
Jan 07, 2023

My Auto Import Center responded

Thank you for the 5 Star review! We're so glad to hear Morgan created a positive car buying experience for you! We appreciate you trusting us with your business.

1

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