Morgan Franklin

*AVOID THIS DEALER AT ALL COSTS* I Purchased a vehicle From Them 12-12-2024 With Dealer Limited Warranty Of 90 Days Or 3k Miles I Returned The Vehicle The Next Day Because was Driving Strangely. I Was From Them 12-12-2024 With Dealer Limited Warranty Of 90 Days Or 3k Miles I Returned The Vehicle The Next Day Because was Driving Strangely. I Was Gaslit And Told Nothing Was Wrong With it After Almost 3 Weeks. I Requested They Trade me Out With 5 Day Return Policy As Listed On There Website But They Declined. I Brought it Back Again This Time With a Check Engine Light. They Claimed They fixed The Issue after Replacing the Head of motor. I Brought Back 2 Days after This Service Because The Same issue appeared again. The Service Dept Stated They Did Could Not find The Issue (The Vehicle Idles Loudly). I Decided To Take It To Lexus Dealer And Paid Diag So They Could Verify The Issue. Lexus Dealer Verified Issue It is a Bad direct Fuel Injectors. Took Back To Service Who Stated They Probably Wouldn't Fix Due To Cost Being Over 4k I Spoke With Sales Manager Morgan Who Advised me There Wasn't Really An Issue the Vehicle is Fine And I Would Need To Wait until the Car Became Non-drivable For The Issue To Present it Self. He Advised I Could Trade Out I Received The Appraisal And They Deducted 8k For Engine Replacement. When I Asked Why Was This Deducted Since They said the vehicle was fine. I Escalated It To The General Manager Georgina Who Advised That the Vehicle Is Not Under Warranty Since Its Been 90 Days. I Advised Her This is An ongoing Issue Since I Purchased The Vehicle And Then She Stated The Fuel Direct Injectors Are Not Covered Even Though it is Apart of the motor/Engine. I Told Her About The Previous Repair Then She Tried Saying There Was A Limit Since The had Already Tried To Repair It. (I Have The paperwork There is Not). Then She Stated They Had Done Work Prior To Selling Me The Vehicle Proving They knew About This Issue Prior To Sale Of Vehicle This is a Clear case of Fraud & misrepresentation By Licensed Dealer. More

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Elbron was an amazing and patient sales person to me. He answered every question I had and relieved me of any doubts. I appreciate all his help. Morgan the sales manager was such a big help! Totally will He answered every question I had and relieved me of any doubts. I appreciate all his help. Morgan the sales manager was such a big help! Totally will recommend them to anyone looking for a vehicle. Thank you so much to the Laird Noller Hyundai team!!! More

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Elbron showed a masterclass during my experience at the dealership, I will recommend him to friends and family. dealership, I will recommend him to friends and family. More

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They made the process stress free and made the process run smoothly. I would buy from them again. run smoothly. I would buy from them again. More

by Mathias Verified Customer Verified Customer

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I couldn’t be happier , thank you ti the laird noller team for helping me with my new vehicle I’m incredibly grateful team for helping me with my new vehicle I’m incredibly grateful More

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