Monica Utter

I'd avoid this dealership at all costs. They were not completely honest or forthright about the vehicle I purchased from them. Found the truck on line.... way into the deal only then did They were not completely honest or forthright about the vehicle I purchased from them. Found the truck on line.... way into the deal only then did they disclose, and after we asked about mileage were we told that this was a loaner vehicle with 600+ miles on it. We flew in from out of town to complete the transaction. With minor snags things went well and we left confident that we had done everything correctly. We had submitted our loan approval paperwork to the dealership for them to complete and send back to the lending bank. When it came time for my automatic payment to be made, I discovered that there was no loan and that the loan offer had expired because Bill Utter Ford failed to submit the loan paperwork to the lending bank. To show how on top of things that this dealership - is not - When I called them on a three-way with my bank they were not even aware that they were almost $30,000 short because the loan was not consummated nor the funds transferred. No telling how long this would have gone on if I had not initiated an inquiry. Further, because the loan had expired, I would have had to apply for a new loan at possibly a different(higher interest rate). We elected to do the right thing and pay them with a wire transfer. An additional rub with Bill Utter Ford is that they are horrible at communication. Their transparence is Also exceedingly poor. I have attempted to communicate with them and this only results impartial or what I feel is indifferent, irresponsible and unresponsiveness. They never follow up.......... As far as their propaganda on their phone recording goes, I do not see any commitment to the customer, Period!! This is still not resolved. I have no new clear title contract or any idea when I will get plates and inspection sticker from this lethargic dealership. More

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I've been trying to get a new car. I been asking the sales person who has been not doing anything I asked for. They are greedy sales manager. Didn't even bother looking at my deal. I e I been asking the sales person who has been not doing anything I asked for. They are greedy sales manager. Didn't even bother looking at my deal. I even had a co signer to help me out still won't help me out. I mean why even bother selling cars I hope Mr utter fires his sales manager for this. More

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Courteous and professional. Greg, my service advisor, kept me well informed throughout the entire process. Most certainly my dealership of choice. Greg, my service advisor, kept me well informed throughout the entire process. Most certainly my dealership of choice. More

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2020 Escape in for service. Windshield bottle left empty, I’m not even sure the oil got changed. Found the hose to the drivers side windshield spray nozzle had fallen off. It t Windshield bottle left empty, I’m not even sure the oil got changed. Found the hose to the drivers side windshield spray nozzle had fallen off. It took 10 minutes for me to fix. That’s ok guys! I’ll take care of “MY” customer. Yet you still expect my wife to pay the bill. Wow 😳 More

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My experience at Bill Utter Service is always stupendous! Colton and the Team ALWAYS ROCK! In and out in under an hour. Call for an appointment and asked if I could bring the vehicle in now and they cou Colton and the Team ALWAYS ROCK! In and out in under an hour. Call for an appointment and asked if I could bring the vehicle in now and they could get me in…No future appointment needed! I tell you all… This dealership and the service department always knock it out of the park for a bases loaded home run! More

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I’ve bought my vehicles from Bill Utter Ford for years as I know their service department stands behind my purchase and have referred many friends and family I know their service department stands behind my purchase and have referred many friends and family More

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They're the BEST. I called different states and lots of dealerships here in Texas and the only one that treated me with respect and honesty was Bill Utter Ford. Sales man Mr. Casey Patton is an Excellent a dealerships here in Texas and the only one that treated me with respect and honesty was Bill Utter Ford. Sales man Mr. Casey Patton is an Excellent and Professional guy along with Mr. Justin Custis in the finance dept. Mr. Art Starr in Management dept. And Mrs. Denisse........ Our experience with Bill Utter was incredible, super fast, and really smooth. I will buy my next vehicle with them. Thank you so much guys for helping me and my family getting such a beautiful 2020 Ford Expedition Max. Mr. Casey Patton sales man, this Army Veteran will always be thankful for helping me getting the suv that my wife and family wanted. I will tell my fellow comrades about you and Bill Utter Ford. Thank you, and God Bless the Bill Utter family more and more...... Mrs. Utter you have an awesome Team of individuals that make the difference with their professional service.... 👍👏😀 More

by catano153 Verified Customer Verified Customer

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The experience at Bill Utter was the bar none the best time I've had at a dealership. They were attentive and understanding to my requests, worked with me on the pricing, and were extremely transparent on time I've had at a dealership. They were attentive and understanding to my requests, worked with me on the pricing, and were extremely transparent on pricing and financing. I would definitely recommend this dealership to everyone I know! The owner even came by nonchalantly handing out cookies to unknowing customers, they had no idea! That was a truly "sweet" touch! More

by JERMUNZ Verified Customer Verified Customer

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Everything handled like it should be.Very professional Everything handled like it should be. Very professional and easily accomplished. Ok, Ok, Ok, Ok, Ok, Ok, Ok, Ok, Ok, Ok, Ok, Ok, Ok, Ok Everything handled like it should be. Very professional and easily accomplished. Ok, Ok, Ok, Ok, Ok, Ok, Ok, Ok, Ok, Ok, Ok, Ok, Ok, Ok More

by rrgolferboy Verified Customer Verified Customer

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Customer service is above all the rest! We own around 75 Fords and they are all serviced at Bill Utter Ford. Top to Bottom, they're the best! Fords and they are all serviced at Bill Utter Ford. Top to Bottom, they're the best! More

by billy.cheek Verified Customer Verified Customer

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