Mona Metwally
Assistant Service Manager
Scott Clark Toyota
13052 E Marie Garris Rd.
Matthews, NC 28105
5 Reviews
Write a Review5 Reviews of Mona Metwally
October 19, 2024
Very good service , convenient location. I would recommend the service and the 6 hour rental if you need your leave. I would recommend the service and the 6 hour rental if you need your leave. More
Other Employees Tagged: Pete Acree
July 19, 2024
I was told the job on my car would take 3 to 4 hours. It took 6 hours. When the job was done, I waited 20 minutes in the heat for my car to be delivered to me. That employee was extremely rude. It took 6 hours. When the job was done, I waited 20 minutes in the heat for my car to be delivered to me. That employee was extremely rude. More
Other Employees Tagged: Frederick Boyd
May 05, 2024
Sales is fine but techniques are shady. Started getting messages about buying a new minivan when ours went into their shop for a check engine light. Not good timing as far as building trus Started getting messages about buying a new minivan when ours went into their shop for a check engine light. Not good timing as far as building trust with the customer. Service left us in the dark for a week regarding our 2019 Sienna minivan. It drove fine but just got a check engine light on. We were declined a loaner until they figured out the problem and verified warranty coverage. We were told we could pay to rent a car from their dealership but no complimentary loaner as we were on a ‘waitlist.’ I opted to call the loaner/rental dept myself. They said there was no waitlist and 2 cars ( a sienna and a Corolla) were immediately available. Service manager and advisor did not apologize for the blatant lie. I would not purchase from here again. Have purchased 2 Toyotas in the past from here. More
Other Employees Tagged: Archie Newton, Laney Glosson
March 01, 2024
The assistant serves manager Mona metewally did a fantastic job in helping me get through the day with respect and understanding of my situation is employees like her that make the difference thank M fantastic job in helping me get through the day with respect and understanding of my situation is employees like her that make the difference thank Mona More