Molly Varns

I had an issue with my software in my new 2024 1500 Denali pick up. I was driving from my home to Florida when it happened. I called Lee and Lee helped us reset it on the side of the road but the probl Denali pick up. I was driving from my home to Florida when it happened. I called Lee and Lee helped us reset it on the side of the road but the problem continued . I called Lee back and Lee said to please call the service department and make an appointment as soon as possible so they could get it rectified. He said to ask for Kylie because she makes the appointments for the service department. Kylie and I finally made contact on the phone and I was trying to explain to her what was going on and why I needed an appointment. Kylie advised me that I needed to be there on Wednesday at 7:30 in the morning, The appointment was set with Kylie on Monday. On Tuesday I woke up noticed a text message from Starling stating that my service appointment was rescheduled and to go on their site and reschedule it. I went onto the site that morning and discovered that there several spots available even though Kylie had told me only 7:30 was available. I don’t understand why Kylie told me only 7:30 was available. I picked a 10 o’clock appointment on the same Wednesday and I never heard from anybody about the new time for my service. I called to follow up to make sure they received the new time and Kylie answered the phone. I tried to explain to Kylie what was going on and she didn’t want to hear it, so without saying anything she just put me on hold. Another woman named Molly got on the phone and I tried to explain the situation to her, but she wouldn’t let me get two words in. I told Molly I wanted to talk to the service manager. Molly informed me she was the service manager. So on Wednesday at 9 o’clock I left my house because it’s about an hour drive to get to Starling. When I dropped off my truck, a really nice Service Advisor named Heather came out to greet me, and talk to me. Heather assured me that my truck would be looked at and fixed. She was not sure how long it would take and she was very upfront about it. When I was Speaking with Heather I asked her who the service manager was, and she said his name is David Benjamin .When I was done with Heather I went over and saw the service manager, and I explained my situation to David that Molly misrepresented herself as the service manager to me on the phone and he said he would look into it . I am not sure what games Kylie and Molly are playing with the Starling customers. I would highly recommend anybody to use Starling Buick GMC But when you call for service, do not ever deal with Kylie or Molly at all .If Molly was employed with my company she would have been let go immediately for lying to a customer and miss representing herself. This is fair warning to all of the Starling customers to never do business on the phone with Kylie or Molly. As far as I’m concerned as a customer to the Starling dealership, they have two employees that do not have the Starling Dealership in their best interest! More

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Needed a new battery & Eric took care of me while I waited. I was dead in the water, so to speak. Thanks! waited. I was dead in the water, so to speak. Thanks! More

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I have worked w/ Eric on multiple occasions, and he is always an Excellent Advisor. Enjoy the experience at Starling. always an Excellent Advisor. Enjoy the experience at Starling. More

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Excellent Service! Above and beyond! Wait time was minimal! Always a pleasure working with Molly/Adam/Eric! Above and beyond! Wait time was minimal! Always a pleasure working with Molly/Adam/Eric! More

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Went in for oil change & tire rotation, will definitely be back. The entire experience was excellent! A big thank to all the staff, especially Manager Bob & Service Rep. Heather! be back. The entire experience was excellent! A big thank to all the staff, especially Manager Bob & Service Rep. Heather! More

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The service department was top notch. Dropped my truck off for an oil change. Didn't take long at all. They gave me a ride home and back to pick up my truck and they washed it. Molly and Dropped my truck off for an oil change. Didn't take long at all. They gave me a ride home and back to pick up my truck and they washed it. Molly and Mike were amazing. They will always have my business More

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Brahim was amazing. Too many extra fees that finance tacs on. Finance process not smooth. Too many extra fees that finance tacs on. Finance process not smooth. More

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John H was both helpful and knowledgeable of the vehicle purchased. Entire staff was welcoming and friendly purchased. Entire staff was welcoming and friendly More

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I was very impressed with today’s service. Vehicle was completed in an extremely timely manner, staff is friendly and welcoming. I won’t be taking my vehicle any other place for my service nee Vehicle was completed in an extremely timely manner, staff is friendly and welcoming. I won’t be taking my vehicle any other place for my service needs. More

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This was the best vehicle purchasing experience that I've ever had and I've had my share! The people of this dealership was all in from the moment I expressed interest in the vehicle on the Cargurus' website ever had and I've had my share! The people of this dealership was all in from the moment I expressed interest in the vehicle on the Cargurus' website. I received a phone call and explained my situation and that was on a Saturday afternoon. By Thursday, my deal was done and I picked up vehicle Friday morning. Our salesman, Kyle Lemaster was so kind and welcoming. He went all the way with making us feel like we were important! We appreciate him and "everyone" Johan & Caesar in Financing at the Dealership that had a hand in making this purchase happen. They've got repeat customers with us and we will recommend! More

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