Mohammed Sid'Ahmed | Page 103

I'm not typically one for complaining, but I'm sharing our experience in hopes to provide insight both to Sloane and to potential out-of-state buyers. Prior to writing this, I completed Sloane's sharing our experience in hopes to provide insight both to Sloane and to potential out-of-state buyers. Prior to writing this, I completed Sloane's follow-up survey and attempted to share my constructive feedback with Manager Tom Welsh, who claimed that my asking him for help was "like asking a Dell representative for help with an HP product." I'm not sure if this is because I worked with Sloane Devon and not Sloane Glenside, or if this is because I purchased a vehicle other than a Toyota or Scion, but in any case, the deal was made with Sloane Auto Group, and should be managed by Sloane Auto Group. To be fair, I'm starting with positive remarks: Sloane Toyota of Devon was very accommodating at the onset of my interactions. Wayne transported a vehicle from their Glenside location to the Devon store to make the commute from upstate New York a little shorter for me. The vehicle my wife and I were seeking was in very clean condition, and selling for a reasonable price (hence the 4.5-hour one-way drive)! Our salesman, Mohamed Sir Ahmed, is very down-to-earth, open to questions, and not-too-pushy. I also enjoyed working with Brenda, of the Glenside location, for willingly taking ownership and being a helpful point of contact for our deal after we drove off the lot. It was after we had completed the deal that miscommunication and disservice started to surface... Issue 1: As an out-of-state purchaser, Sloane gave me a 30-day temporary PA plate, instructed me to retain my NY plates from my previous vehicle, and said I would receive DMV transfer documentation within 3-4 weeks, and that I could then replace the in-transit plates with my existing plates. 36 days later, I received a package from Reg USA for an entirely new registration. So how did this impact me? I drove illegally for several days and had to pay $51 for 36 days of insurance on a registration that was not even on a vehicle, based on Sloane's poor instruction and service. Recommended solution: The NYSDMV and my insurance agent suggest that Sloane understand the service more thoroughly before offering it to customers. If any of you out-of-state residents solidify a deal with Sloane, surrender existing plates the first business day possible, cancel the insurance on those plates (but make sure you're covered with the temp), and then await arrival of new registration to be applied when received. Issue 2: When my wife and I purchased the vehicle, we were told the vehicle comes with two keys. At signing, I was provided with one key, and when my wife asked for the second, Wayne said he forgot it, and would overnight it within a few business days. When my wife called two weeks later to check in on the status, Wayne said he misplaced the key, but would locate it and send it out ASAP. Two weeks after that we called and left a message asking for a returned call. No call returned. A few days after, I called again but was told Wayne was busy and that he would return my call within the hour. Here we are, seven weeks later, and my wife and I have still not received the key or correspondence. It may sound like a minor detail, but it poses quite an inconvenience when we have to share one key. Recommended Solution: To make good on the promise, and if key #2 is indeed lost, Sloane should either expense the cost and purchase a new key, or reimburse the amount so that we can order it ourselves. In any case, a call back would be appreciated. I've removed the Sloane sticker and license plate frame from my vehicle as I do not wish to be a representative of the name to my region. I've also opted to not recommend this dealer online, though I am hopeful that those working with Sloane in the future receive better communication and service. If anyone (including Sloane) would like to contact me for further information, we welcome the inquiry! ***UPDATE 8/28: Within hours of posting this review, I received a call from Jack Ryan, Director of Sales Operations, who immediately apologized and sent funds for a) purchase of a 2nd key and b) gas needed for commute to the nearest dealership able to perform the programming service. Jack clearly understands the importance of providing quality service to customers and of building relationships and reputation. Other individuals within the organization can learn a lot from Mr. Ryan! More

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We came to see Mohamed at Sloane for our 2nd (6th or 7th between our combined families) Toyota vehicle... a 2009 Corolla S and 2013 RAV4 XLE. Without hesitation, I would recommend Mohamed and Sloane to anyo between our combined families) Toyota vehicle... a 2009 Corolla S and 2013 RAV4 XLE. Without hesitation, I would recommend Mohamed and Sloane to anyone... family, friend, stranger... whoever. I know we received an honest, fair deal and everyone at the dealership we very knowledgeable, professional, accommodating and personable. As long as Mohamed is at Sloane, you can count on our loyalty. Thank you, again. More

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I walked in to the dealership & right away Mohamed greeted me with a smile and say he could guess who I was. I look a good deal like my brother, who is a repeat customer of the dealership. Anyways, greeted me with a smile and say he could guess who I was. I look a good deal like my brother, who is a repeat customer of the dealership. Anyways, it definitely got my experience off on the right foot. Mohamed was very friendly, knowledgeable, and helpful. He helped me figure out what level of Highlander worked for me based on my budget & the options I needed. I feel like I got a nice deal and was thrilled when I left in a beautiful new black Highlander. I would recommend the dealership and Mohamed to others... More

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"Why" I am giving Sloane Toyota a 5 star review: Mohammed exceeded my expectations because he made the deal i wanted happen. He made a million phone calls and took a million of our phone cal review: Mohammed exceeded my expectations because he made the deal i wanted happen. He made a million phone calls and took a million of our phone calls. He worked late and hard and we are very excited about our new cars. More

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This is the fourth car my husband and I have bought from Mohamed. We wouldn't go to anyone else or any other dealership. Mohamed is the best! He goes above and beyond for his customers. We didn't get ou Mohamed. We wouldn't go to anyone else or any other dealership. Mohamed is the best! He goes above and beyond for his customers. We didn't get out of the dealership to 11pm and he stayed the entire time until the paperwork was completed. The car was ready for us when we arrived at the dealership. When you go to Sloane Toyota of Devon make sure you ask for Mohamed, he will take good care of you. Thanks Mohamed for all your hard work! More

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Mohamed was wonderful! He assisted us every step of the way and worked hard to get us the car we really wanted. I would not buy a car with anyone else! Mohamed goes above and beyond what is expected of a c way and worked hard to get us the car we really wanted. I would not buy a car with anyone else! Mohamed goes above and beyond what is expected of a car salesman. I would recommend him to anyone who wants to buy a car. More

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Mohamed and Wayne were extremely helpful for my boyfriend and I. He unfortunately totaled his last Toyota so we came in search of a new one. From the minute we walked in we were treated very well and both me and I. He unfortunately totaled his last Toyota so we came in search of a new one. From the minute we walked in we were treated very well and both men went above and beyond to make sure we were satisfied. They were very understanding of our budget ( and being college students it wasn't very much) and rather then trying to sell us on cars we could never afford they gave us the best options for us. When i decide to get my next car without a doubt it will be from Sloane Toyota Devon. I highly recommend going to Wayne or Mohamed for your next car purchase! More

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My sincere appreciation to Sloane Toyota and Mohamed for making this an exceptional experience. Purchasing a new Sequoia was a big investment for our family and we were very selective in the process. I had making this an exceptional experience. Purchasing a new Sequoia was a big investment for our family and we were very selective in the process. I had spoken to various dealers along the East Coast over a 3 month period prior to contacting Sloane. After about a 5 minute phone conversation with Mohamed, I knew I found the right dealership. His personable demeanor and integrity changed my prolonged painful search into one that was actually pleasant and enjoyable. My wife and I decided to take a 2-hour drive after my initial call to Sloane. We found the team to be even more accommodating than we had expected. They remained customer advocates and went out of their way to stay past closing so we could take the car home that evening. I've already recommended Sloane to multiple friends without hesitation. - Rich More

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I had an all around great experience buying my first car from Mohamed. From the beginning Mohamed delivered excellent customer service and made my car buying experience enjoyable. I did a lot of research from Mohamed. From the beginning Mohamed delivered excellent customer service and made my car buying experience enjoyable. I did a lot of research ahead of time, and had a lot of questions because I am thorough and also I was going to drive the car across country to California so I wanted a good, reliable used car that I'd also enjoy driving. I got the car I wanted at a price I could afford and I am looking forward to driving it to California. Not only was Mohamed on top of things in the sale of the car, but even afterwards when I had additional questions Mohamed was very responsive and took care of my questions. I highly recommend going to Sloane Toyota and asking for him. More

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Wonderful experience, can't beat the price, great new car! I can honestly say I feel good about my car buying experience! I will continue to do business with Mohamed Sid'Ahmed and send family & friends! car! I can honestly say I feel good about my car buying experience! I will continue to do business with Mohamed Sid'Ahmed and send family & friends! More

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