Mohammed Khan

Mo Khan is an exceptionally great salesperson and a wonderful young man. Mo has a thorough knowledge of his product, which is refreshing in his industry. Often, I know more about the car I am s wonderful young man. Mo has a thorough knowledge of his product, which is refreshing in his industry. Often, I know more about the car I am shopping for than does the person charged with presenting it to me. With Mo’s nearly encyclopedic knowledge of all things VW, my knowledge of the product seemed paltry by comparison. Mo is also patient; I take an inordinately long time to make a car purchase, and Mo was always available to accommodate me when I needed to take “just one more ride” to assure myself of my understanding and thoughts regarding the, in my case, Jetta SEL, which is a wonderful car that deserves far more notice, and accolades, than it seems to garner from the automotive press. Nowhere can one get a compact, yet spacious, car with just about every available bell and whistle at this price. Neither the Corolla nor the Civic are available with such an extensive list of standard equipment; the Jetta SEL is indeed the “mini-Audi” some have called it. I only deal with knowledgeable and friendly car salespeople whose company I genuinely enjoy; I don’t have the time or patience to deal with poseurs and hustlers. Even in the star-laden group of car salespeople with whom I do business, Mo stands out as one of the shining stars. Besides being a great salesperson, Mo is a wonderful young man. He is kind, considerate, funny, relatable (even to this writer who is more than twice his age), attentive, and respectful of one’s time and considerations. He would make a great friend and is going places in this world. Chris VerHagen, the sales manager with whom I also dealt, is also a great guy who knows his craft. It was a pleasure dealing with him as well. Like Mo, Chris is a no pressure, no nonsense, no flim-flam guy. More

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It was great experience at the VW. Thanks moe and Ricardo. just picked up my Tiguan 2024 thanks again. Thanks moe and Ricardo. just picked up my Tiguan 2024 thanks again. More

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Over the past decade I’m pleased to say that I have never had major service issues at BJ VW, but purchasing and servicing a CPO vehicle from this establishment over the last year has been a costly experience had major service issues at BJ VW, but purchasing and servicing a CPO vehicle from this establishment over the last year has been a costly experience. Firstly, I learned you can’t trust a CPO vehicle to be in a good operating condition as they claim. In my case I purchased a CPO VW with ~12K miles on it and everything was great until I went in for service at ~15K miles. That’s when I was advised my rear brakes were bad and nearly worn. Totally shocking to hear this on such low miles. I questioned why this wasn’t addressed when the car was certified before the sale. No answer to that, naturally! I ended up paying for the brake job after the service mgr approved a compensation to waive the labour and charge me for only the parts. I was pleased that they worked with me on that, but it should have been no cost to me IMO. Plus, VW only warranties wear and tear items, like brakes, for a year from the in service date; conveniently not covered under CPO. No help was provided by VW corporate either. Fast forward to now where I have ~23K miles on the car, went in for service, and was advised rear brakes are completely worn!!! How is it possible for brakes to wear out in 8K miles! Is there a problem with the braking system, poor quality parts, or did BJ VW even replace the brakes the first time in??? At this point in time neither BJ VW or VW USA is supporting a review of the mechanics of the car, nor willing to cover the costs of the brake job. Both organizations have failed to provide customer service in my eyes and I’m extremely disappointed and frustrated with their lack of empathy for customers. As a consumer you trust that a CPO vehicle would be in a condition where you don’t have to worry about such things, a warranty that is inclusive of all the potential problems that arise or at the least are addressed before the vehicle is sold. Organizations need to own fault of their failures, and ensure their customers are safe in their vehicles. More

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