Mohamed Kharboush

Don't ever buy from them. Thwy are scammers and disrespectful. Their mark up is atrocious. Thwy are scammers and disrespectful. Their mark up is atrocious. More

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Overwhelmed and understaffed with NO SUPPORT from manufacturer. This dealership, like others in the area, is overwhelmed with service requests. When I spoke to Kia Customer Service, it was clear that manufacturer. This dealership, like others in the area, is overwhelmed with service requests. When I spoke to Kia Customer Service, it was clear that they don't care. The level of service reminds me of cable companies from a few years ago, if you have an issue they basically tell you "too bad, nothing we can do about it". I suggest giving your hard-earned money to a company who cares about their customers and supports their dealerships. More

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Spoke to and emailed salesperson at Car Pros Kia to confirm sale price on a new car. I also confirmed my arrival date and time the day before and same day because it was a 2 hour drive with my family. confirm sale price on a new car. I also confirmed my arrival date and time the day before and same day because it was a 2 hour drive with my family. When we arrived at the dealership, the car was filthy and not suitable for a sales presentation. The salesman also wanted $4,000 more than the advertised price we had agreed on. Classic bait and switch. We stormed out and the salesman had the nerve to text me and quoted a price that was another $6,000 MORE. WHAT KIND OF CAR SALESMAN TRIES TO CLOSE A DEAL BY JACKING THE PRICE UP BY $10,000? More

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Awful experience, will never do business with this dealership again. I wish I'd have read some of the reviews before buying from this dealership. The ones about horrific customer service are absolutel dealership again. I wish I'd have read some of the reviews before buying from this dealership. The ones about horrific customer service are absolutely accurate! My story, (and apologies for the length, I never usually write reviews but this experience was so bad I felt that I needed to) I leased a new car there last week. Picked it up at night. Drove it home and parked it in my driveway. The next day, in daylight, I noticed a small chip/dent on the front corner of the car. Looks like a "door ding", likely caused by being parked next to other cars on their lot.. someone possibly opened a door on another vehicle and hit the front corner of "my" car. I immediately called and notified the salesperson who sold me the car. He asked me to send him pictures, which I did immediately. He said he would talk to his Manager and get back to me asap regarding next steps for them to repair it. I didn't hear back from him. I called him again and he said he would talk to their service/repair guy and get back to me. He calls me a day later and said the service/repair guy is available on Tuesday and Thursday, what day would I like to bring the car in. I said Tuesday. He said "ok, let me see if the repair guy is available then and get back to you". Didn't he just tell me he was available on Tuesday and Thursday?? Anyway, another day passes.. no call back. I text him for status. He calls me back and says based on the pictures, their repair guy is not sure he can fix it, it might have to be sent to the body shop because the "entire door might need to be replaced". He also tells me the repair guy is out until Thursday so I won't get an update until at least then. Back to the "door". I remind him that there is nothing wrong with the door, the dent is near the front of the car, not on the door. I remind him to look at the pictures again. He tells me that he and his Manager will both be off for the next two days, but that he spoke with his Manager who said he will call me tomorrow to discuss. No call from the Manager for the next two days. Today (now almost a full week since I first reported the issue) I call and text my salesperson, no response. I call into the dealership to try and reach the Sales Manager, they put me on hold 4 times, for over 5 minutes each time, and then it disconnects me each time. Anyway, to cap all this off.. the Sales Manager finally picks up the phone. No apology for not calling me the previous two days, or for all of my difficulties in reaching him, etc. Instead, he tells me "you should have stayed on hold, it's your fault because you kept hanging up".He also tells me he told my salesperson two days ago to tell me that he wasn't going to call me until he was back in the office on Thursday.. now they're blaming each other. He then talks to me like he doesn't know who I am ("what can i help you with"). I remind him, he then says yes, I know, there's nothing we can do for you regarding a repair. He tells me that on the night I picked up the car, the person who washed the car right before they gave it to me, does a thorough checklist, apparently as their washing the car, at night, and that person didn't note any type of ding/dent, so as far as they're concerned the dent is my fault, they have no obligation to fix it. I said, are you serious, you're literally not going to help me get this fixed/resolved in any way?I'm a first time customer, this is my first experience with you and you're not going to do anything for me? He responded, yes, that's what i'm telling you. I said that's awful, I will never buy another vehicle from your dealership again, and I will let my friends/family know of this awful experience as well. His response to me.. "ok brother" (a phrase he used several times). I guess that sums up this awful dealerships whole philosophy toward customer service. More

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Stay far away from this sleazy car dealership! ! First Pedro lies to me about their warranty and continues to lie when I ask to see it in writing telling me it's coming then shows me the real warra ! First Pedro lies to me about their warranty and continues to lie when I ask to see it in writing telling me it's coming then shows me the real warranty when I'm at the end of completing my paperwork. Then they send me off in a dirty car with an empty tank. They tell me to come back in 5 days to get it detailed. When they call me to pick it up the car is still dirty!! I wait another hour for them to clean it and they return it now with the exterior washed and the interior still dirty!! I have to spend hours going back and forth with them to get them to agree to reimburse me for my own detailing ( which I have yet to receive). I have a ruined headrest that didn't get cleaned by detailing like they assured and they refuse to replace it. I reach out to Muhammad the GM who has his minion call me back and assure me they will reimburse my detailing and look into to replacing my headrest. Then ghosts me when I text and call to follow up!! Also, they straight up lied on the car fax report stating they had the car detailed when they first got it. It also said it was serviced and safety checked. I asked for proof of this because I know the detailing was a blatant lie. Of course after that they ghosted me. I'm reporting them to the BBB. They shouldn't be allowed to do business, they are all liars and cheats. More

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Had some follow up done after purchasing a used car. AJ in the service department was wonderful and got my service done very quickly. Thank you Remon and Mohammed for getting things taken care of. Much AJ in the service department was wonderful and got my service done very quickly. Thank you Remon and Mohammed for getting things taken care of. Much appreciated!! More

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I recently had an unfortunate experience with Kia of Glendale regarding warranty repairs, and I must say that their customer service has been extremely disappointing. Despite multiple attempts to seek a Glendale regarding warranty repairs, and I must say that their customer service has been extremely disappointing. Despite multiple attempts to seek assistance, I have not received any callbacks or resolution. The service staff informed me that only the service manager, Raymond, has the authority to determine if the repair is covered under warranty. However, despite my efforts to contact him, I have received no response. This has left me feeling frustrated and unheard as a customer. I have called the dealership four times with no result, and even reached out to Mohammed, the General Manager, but to no avail. It's disappointing to see such a lack of willingness to communicate and address customer concerns. As a loyal Kia customer, I expected better from Kia of Glendale. It is unacceptable that the service staff cannot look into warranty issues and that the service manager seems unresponsive. Prompt and reliable customer service should be a top priority for any reputable dealership. I urge Kia of Glendale to improve their communication processes, responsiveness, and customer service standards. Customers should not have to go through such hurdles to get a simple warranty repair addressed. It is my hope that Kia of Glendale takes the necessary steps to rectify this issue and provide better customer service in the future. More

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I ended up with my first choice of Mini Cooper after all. But I did try to locate the hard to find Kia Seltos . I did find one at your dealership and was invited to come see it by a warm and wonderful, effec But I did try to locate the hard to find Kia Seltos . I did find one at your dealership and was invited to come see it by a warm and wonderful, effective and efficient salesperson named Sonny. Next time I need a vehicle - or have occasion to recommend a salesperson/dealership- it will be Sonny at Kia Glendale for sure!! Thank, Sonny. More

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This place is the equivalent to a paycheck advance loan company. Very crowded and the sit you in a room with a bunch of tables crammed together like an Internet cafe. They have extreme dealer markup on all company. Very crowded and the sit you in a room with a bunch of tables crammed together like an Internet cafe. They have extreme dealer markup on all vehicles. After going back and forth for over and hour they finally heard me when I said I wouldn’t pay more than MSRP. By this point I was negotiating price simply off principle, in reality they lost my business when they presented their first offer. Very shady and pushy vibe. More

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Yet again Mr Kharbouch and his team pulled through with a deal spoke on the phone in the afternoon agreed to a deal and had the car delivered at 6.30pm at home (the time promised ) by Nana she was very po deal spoke on the phone in the afternoon agreed to a deal and had the car delivered at 6.30pm at home (the time promised ) by Nana she was very polite and very knowledgeable about the car this is the thrid car I have purchased with them and have sent a few personal friends that have always been treated with respect do your self a favour and call CarPros KIA Glendale. Ask for Mo he will take great care of you More

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