Mobile Service
Mobile Service at Campbell Ford

Mobile Service

Remote Guest Experiences - Mobile Service Manager

Campbell Ford

2801 S 11th St
Niles, MI 49120

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4.9
164 Reviews

Dealership Experience

2 yrs, 11 mos

Languages Spoken

English English

4.9

164 Reviews

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164 Reviews of Mobile Service

February 04, 2026

Dealership Rating
Employee Rating

Jake did my oil change and was fantastic, very knowledgeable and efficient. Mobile service never disappoints, it is so convenient! More

by RACHELHAUCH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 04, 2026

Campbell Ford responded

We’re pleased our Mobile service delivered a knowledgeable and efficient oil change for your Jeep Grand Wagoneer, making maintenance convenient for you. Thank you for the five-star review. We look forward to helping with your next service.

February 03, 2026

Dealership Rating
Employee Rating

Had a recall and the first mechanic came out for the recall replacement but had to order the part. Rescheduled and then they called to reschedule again. They were not accommodating to my time I wanted i More

by lori_122262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Molly?

Feb 03, 2026

Campbell Ford responded

I'm so very sorry for the inconvenience. Several of Ford's recalls require us to verify a condition prior to ordering parts to complete the recall. This should have been communicated to you. That said, January was extremely challenging for us. The unusual weather including the extensive snow falls and cold temperatures we encountered were particularly challenging. I hope you can appreciate that our employees safety always comes first. At times rescheduling became far more common place than we would ever encounter under normal winter conditions. Thank you for giving us the opportunity and again I apologize for any inconveniences we may have caused you.

January 31, 2026

Dealership Rating
Employee Rating

The guys came prepared and answered all my questions to my satisfaction. They pointed out that my passenger airbag orientation needed to be corrected. They confirmed everything with a computer ima More

by skyknack79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Austin Davey, Colin Daly

Jan 31, 2026

Campbell Ford responded

Thanks for sharing about your experience with Campbell Ford. We appreciate your business and hope to see you again soon!

January 28, 2026

Dealership Rating
Employee Rating

Quick reply for setting up the appointment, great communication, and just making sure I was taken care of was amazing! More

by reggiewilliams2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Austin Davey, Colin Daly

Jan 28, 2026

Campbell Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 21, 2026

Dealership Rating
Employee Rating

Tech arrived on time and was able to answer all of our questions related to the recall work that was done. More

by hogesh34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 21, 2026

Campbell Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

January 19, 2026

Dealership Rating
Employee Rating

The service person providing service at my home was prompt, courteous and communicative. Everything went well. More

by AREDLEFSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Austin Davey, Colin Daly

Jan 19, 2026

Campbell Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 18, 2026

Dealership Rating
Employee Rating

Mobile service is great! Technician was friendly and professional. He answered several questions I had and was helpful. More

by na16
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Colin Daly

Jan 18, 2026

Campbell Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 08, 2026

Dealership Rating
Employee Rating

The Mobile Service Technician was great and informative. .... Was at location ready to perform the task at hand.... Mike Vaerewyck More

by HKING4
Service Time
Service Communication
Recommend Dealer
Yes
Jan 08, 2026

Campbell Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Campbell Ford. We look forward to having you as one of our valued customers for many more years to come!

January 07, 2026

Dealership Rating
Employee Rating

Amazing service. The process was so easy to schedule. The tech was on time, friendly, and thorough. The convenience of having mobile service can’t be beat! More

by RACHELHAUCH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marvin Dawson, Austin Davey, Colin Daly , Vincent Hernandez

Jan 07, 2026

Campbell Ford responded

Thanks for sharing about your experience with Campbell Ford. We appreciate your business and hope to see you again soon!

January 05, 2026

Dealership Rating
Employee Rating

Campbell has always been on top of everything their sales and service are excellent. Will highly recommend. More

by lhuys59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Austin Davey, Colin Daly , Vincent Hernandez, Erik Blad

Jan 05, 2026

Campbell Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Campbell Ford!

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