Mo Qaddura

Conveniently located dealership. Cordial employees, clean facilities, and a positive overall environment. Plenty of room for kids and complimentary snacks. Exceptional Service fro Cordial employees, clean facilities, and a positive overall environment. Plenty of room for kids and complimentary snacks. Exceptional Service from Mo! I’ve had the pleasure of working with Mo for my car servicing, and he truly goes above and beyond every time. His attentiveness and flexibility make the whole experience seamless and stress-free. Mo ensures that every detail is taken care of and that you leave with complete satisfaction. He genuinely embodies VW’s core values of honesty and reliability. Whether it’s answering questions, addressing concerns, or simply providing exceptional customer service, Mo never disappoints. I couldn’t recommend him more highly – he’s the reason I trust VW for all my car needs! More

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Moe Q has to be one of the most ignorant techs ive ever had the unfortunate pleasure of dealing with, he doesnt listen to his customers, or explain things in a way they can understand, he claimed the work had the unfortunate pleasure of dealing with, he doesnt listen to his customers, or explain things in a way they can understand, he claimed the work he did would fix my vehicle, it did not , best part is now this shop doesn’t wanna look at it! I litterally can not wait to not need this dealership in anyway, just run! Guy is super unprofessional and shady, Car didn’t end up fixed spent money I didn’t need to and got an attitude every step of the way. Dont come here! More

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Always quick and responds in a timely manner when updates are needed, always a pleasure working with Mo are needed, always a pleasure working with Mo More

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Mo has been my go-to service manager on my pre-owned Tiguan. I feel like he puts his customer's best interests first. He's highly knowledgeable, and I've appreciated his honest and thorough explanation Tiguan. I feel like he puts his customer's best interests first. He's highly knowledgeable, and I've appreciated his honest and thorough explanation for all maintenance and service recommendations. More

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I had an urgent situation with my daughters Jetta, and I got in touch with Richard and also spoke with Mo, I live in East Texas and my daughter lives in Dallas. It was a sticky situation. They got her car got in touch with Richard and also spoke with Mo, I live in East Texas and my daughter lives in Dallas. It was a sticky situation. They got her car in and They got everything completed as it should be and they were able to explain the situation completely and they were extremely transparent! They were very kind and very upfront about everything going on, when it came time to get her car ( it got ready faster than we anticipated, ) I can’t express, my gratitude to Richard and Mo for their kindness in the situation when you're a mom and you live far away from your kid it’s very difficult and scary sometimes, also as women we can tend to be taken advantage of when it comes to vehicles, they made me really feel at ease of her car would be handled and they were very detailed on what to expect…I DO suggest Hiley Volkswagen of Arlington service department, Richard and Mo are top notch guys!! More

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Mo and his team took on a difficult project that our family mechanic could not repair. They were great to work with! family mechanic could not repair. They were great to work with! More

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I have always been assisted almost immediately and technicians have always been friendly!!!!! I would definitely encourage anyone to go there for repairs. technicians have always been friendly!!!!! I would definitely encourage anyone to go there for repairs. More

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This dealership went above and beyond to help me at the service department! I drove into Arlington on a Saturday afternoon from from out of town with car problems that would not let my car start after t service department! I drove into Arlington on a Saturday afternoon from from out of town with car problems that would not let my car start after turned off. I was traveling with three children and my pet. I explained that I was planning on being in town for one day, but I could stay until Monday if repairs and parts took that long. They understood my predicament and worked hard to alleviate my problems as soon as possible even though they were very busy and it was late in the day on a weekend. I waited only TWO hours before receiving a call notifying me that my car was fixed and ready for pickup. I was astonished considering the situation and how busy the dealership was upon arrival. They went above and beyond and seemed to actually care about and understand my situation. Everyone was extremely friendly, considerate, and sympathetic. From my initial experience with Kelly to the finalization of service handled by Mo Qaddura, I was elated by the customer service and genuine concern pertaining to my situation. This dealership saved my weekend and made the seemingly impossible possible. I can say the Customer Service and the Service Department (Mark) are kind, compassionate people who do their jobs well and strive to make the customer happy and valued. 100% Recommend this dealership's Service Department. More

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Wonderful dealership, the staff has always been great. Moe has always went over and beyond. Moe has always went over and beyond. More

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The dealership is clean the service coordinator was very professionally trained very attentive to our vehicle and took great care with our service professionally trained very attentive to our vehicle and took great care with our service More

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