Mitchell Raymer

Service was simply horrific. I purchased a brand new custom 2026 GLS 580. From the moment I drove it off the lot, I knew it had transmission issues. I reported it right away. The I purchased a brand new custom 2026 GLS 580. From the moment I drove it off the lot, I knew it had transmission issues. I reported it right away. The service department evaluated my car and told me that after a full inspection, there was nothing wrong with the transmission. They gaslighted me and said it must be the way I drove the car. I had the car transferred to another dealer who correctly diagnosed the problem after one simple driving test. It turns out that the transmission valve body was defective and had to be replaced. More

by Ancela Daniels Verified Customer Verified Customer

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Overall a great experience! I didn’t even have an appointment and they were able to take me in same day, walk in, brought out the car fast and explained everything to me! Got my I didn’t even have an appointment and they were able to take me in same day, walk in, brought out the car fast and explained everything to me! Got my loan approved and everything was good to go in a couple of hours! They were not pushy for the purchase and I love my new car! More

by aminaibrahimovicalic Verified Customer Verified Customer

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The service that I’ve received in the two years that I’ve had my Mercedes has been great. I like the options of a loaner car and Lyft rides. had my Mercedes has been great. I like the options of a loaner car and Lyft rides. More

by UPDATE2 Verified Customer Verified Customer

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Permaplate is a scam. I asked for the security tracker to be removed from the vehicle and no follow up from dealership. I asked for the security tracker to be removed from the vehicle and no follow up from dealership. More

by Permaplate Verified Customer Verified Customer

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Calm person with a lot of patience. I came with kids that were running around and he was nice and accommodating. He came in his day off in the evening to help me finalize the deal. I came with kids that were running around and he was nice and accommodating. He came in his day off in the evening to help me finalize the deal. More

by Camilo D. Verified Customer Verified Customer

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This is my 2nd Mercedes with Mercedes of Portland. Great experience with Mitch in sales, Bradley and James in finance and GM Andrew. Great experience with Mitch in sales, Bradley and James in finance and GM Andrew. More

by TIM_CHAPMAN Verified Customer Verified Customer

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Jonte was excellent and a delight to work with. Very personable and a low pressure experience. Very personable and a low pressure experience. More

by SZADEGAN2010 Verified Customer Verified Customer

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I've found this service dept to be the best in the Portland area for Mercedes Benz. They are easy to work with and accurate with their information, and most importantly, I can trust what they tell m Portland area for Mercedes Benz. They are easy to work with and accurate with their information, and most importantly, I can trust what they tell me. Their costs are competitive and better in some areas, tires being an example. Mo is great to work with in Service. And Mitchell in Sales is the best, very patient, knowledgeable and easy to work with.. More

by HatBrim Verified Customer Verified Customer

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I recently purchased a car from this dealership, and I can confidently say it was one of the smoothest experiences I’ve ever had. From start to finish, the entire process exceeded my expectations in every can confidently say it was one of the smoothest experiences I’ve ever had. From start to finish, the entire process exceeded my expectations in every way. More

by BBTe53AMG Verified Customer Verified Customer

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My experience had its challenges, but I want to commend the entire team for their professionalism, curiosity, and communication throughout the process. Their attention to detail and effective communication the entire team for their professionalism, curiosity, and communication throughout the process. Their attention to detail and effective communication transformed what could have been a disappointing transition into a very positive experience, despite the uncontrollable circumstances. Thank you! More

by daniel_e_rainey Verified Customer Verified Customer

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