Mitch Valine

Do not trust! These guys sold me a car that was damaged and have not taken any steps to repair it. If you chose to shop here be very careful. These guys sold me a car that was damaged and have not taken any steps to repair it. If you chose to shop here be very careful. More

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JT (Jeffrey) was outstanding and walked me through the process every step of the way making it enjoyable and a great experience. I highly recommend him!!! 10 out of 10!!. process every step of the way making it enjoyable and a great experience. I highly recommend him!!! 10 out of 10!!. More

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Excellent customer service and friendly. JT helped me out and got me into a brand new car day of. JT helped me out and got me into a brand new car day of. More

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Parts couldn’t fix my spoiler on my brand new car that was falling off. Three different appointments and still couldn’t. Hilariously sad. Anyway, service manager wouldn’t do anything about the overspray I was falling off. Three different appointments and still couldn’t. Hilariously sad. Anyway, service manager wouldn’t do anything about the overspray I found and the calcium deposit on the rear window, indicating repairs. On a brand “new” car. Sold new damaged goods. The last straw was when Tony Vital, a SA, tried charging me $2,800 or so on a part that was supposedly causing my front left tires toe measurement to be off. So it was driving pretty bad. Tony tried to pull a fast one. I know he gets a cut. I of course didn’t go through with it. Found the part online for $398. Some lack character and respect, nothing new. BMW makes amazing cars, it’s a shame some people cannot have ownership of one without the ill advised tactics used by the places that sell them. All they do is sell them, that’s it. At least in my experience. Hope this helps someone. More

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They delivered my new car to be when I wasn't able to pick it up after being sick (hospital sick) for 15 days. SO very much appreciated. We even had a nice visit with Kevin when he arrived. I highl pick it up after being sick (hospital sick) for 15 days. SO very much appreciated. We even had a nice visit with Kevin when he arrived. I highly recommend Kevin. He is patient, honest, and kind. More

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Great, knowledgeable salesmen. Very kind and helpful in answering all questions about our purchase. Sales manager very generous and looked out for my family comfy. Top notch car de Very kind and helpful in answering all questions about our purchase. Sales manager very generous and looked out for my family comfy. Top notch car dealer that I will go to in the future. More

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Karsten is awesome, he knows his stuff! Ask him any question about any BMW and he will answer! He answered all my X3 questions when I first bought my car, he continues to ask if I have any Ask him any question about any BMW and he will answer! He answered all my X3 questions when I first bought my car, he continues to ask if I have any questions, and how I’m enjoying my X3. I’m impressed with his BMW knowledge! Professional, pleasant and a great deal of patience, great asset to BMW! BMW SLO is the BEST!!! More

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Top notch customer service and a well run, professional, and friendly dealership experience. Wish I could give more than 5 stars! and friendly dealership experience. Wish I could give more than 5 stars! More

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Buying a car is no fun and unfortunately, this incident proved it. Started out great by reading some good reviews. Had a few hours before the Niners NFC championship game (painful loss) so I called on an M proved it. Started out great by reading some good reviews. Had a few hours before the Niners NFC championship game (painful loss) so I called on an M6 at BMW of SLO. Worked really well with Mitch, super responsive with pics and videos. Did ample research as the car did have some flaws; 3 bad tires, record damage on CARFAX, etc... but everything else seemed ok so I was willing to negotiate a purchase. Mitch passed me along to his Finance Mgr. and that's when it soured. Proceeded to tell Jose my findings and told him that I would make an offer to see if the offer would be good for both parties. Before I could finish, Jose Interrupted me to say that the price was firm and that it was priced appropriately when compared to the current listing and implied that the price I saw is the price I had to pay in order to get the car. I politely disagreed with him but accepted the fact that it was non-negotiable and stated that I also didn't want to buy in a car bubble. Amazingly enough, he stupidly didn't know what a car bubble was and proceeded to educate me that the price of everything is inflated so as to rationalize his firm and non-negotiable position. I guess that's the industry's environment right now with chip shortage, low supply, and high demand, allowing for brazen car dealer attitudes. It actually took me by surprise as most reviews were good about this dealer. That on me and my naivety. Oh, a few days later, the price of the same car dropped. So much for their non-negotiable position. They felt compelled to use the numbers l888 in their pricing. Wonder why? Coincidence that it's Chinese New Year! BTW- I'm also that person that a snotty salesperson mistreats only to find out later that I've owned many highend BMW, Mercedes, and now a Maserati! Don't let this review keep u from working with Mitch. Just don't be as naive as I was. More

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I was a loyal Slo BMW customer who has purchased and leased over 11 BMW's, but the last several years (since new ownership took over) I've noticed customer service has gone down hill. The last straw leased over 11 BMW's, but the last several years (since new ownership took over) I've noticed customer service has gone down hill. The last straw for me was when I went to turn in my current lease and wanted to purchase the vehicle. First, they didn't even want to handle the buyout. They wanted me to mail it in to BMW. I told them I did not want to do that because I wanted to pay the sales tax so I wouldn't have to go into DMV later. Slo BMW continued to tell me that I could only do my pay off via mail until I threatened to call BMW corporate and complain. When they finally relented and agreed that I could come in and pay off my car, they told me I would be required to pay a $995 inspection fee...on my own car that I was keeping! After telling them that was ridiculous and I was not paying an inspection fee, I left and promptly called BMW of Santa Maria and asked their process for lease buyouts. (I did not tell them what Slo bmw’s process was) Not only did Santa Maria BMW not charge me an inspection fee, but they also waived document fees and emailed e-sign documents to me so I didn't have to go to Santa Maria. That is the kind of customer service that brings buyer loyalty. Sadly, it seems that Slo BMW only cares about their bottom line now, not the customer experience. So if you're in the market for a BMW, I would suggest you skip San Luis Obispo BMW and go to Santa Maria BMW if you want the kind of excellent service that is supposed to go with the purchase of a luxury vehicle. More

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