Mitch Patlock

Fast service focus on the customer expirence, and letting the driver enjoy the vehicle as well communicate their needs and wants. leading to clear conversation without the hustle. the driver enjoy the vehicle as well communicate their needs and wants. leading to clear conversation without the hustle. More

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LEXUS OF ENGLEWOOD IS UNDER DIFFERENT MANAGEMENT than just over 3 years ago. DARCARS WISELY INTEGRATED A VETERAN FROM THEIR RANKS. It makes all the world of difference, and he's accountable. When there's just over 3 years ago. DARCARS WISELY INTEGRATED A VETERAN FROM THEIR RANKS. It makes all the world of difference, and he's accountable. When there's issues in any industry or organization, it's usually demonstrative of the leadership, or lack thereof, at the top, and a disconnect with various parts of what the organization provides by service and/or product. At Darcars Lexus of Englewood, ALL ROADS LEAD BACK TO THEIR GENERAL MANAGER, TREVOR WARWICK. Most would have started correcting financial issues by doing what most companies and governments do first- lay off employees. I bring this up first because, currently, there's a 2% commission added onto the sale of vehicles at the dealership. Once you understand what the "fee" is for, it's reasonably justified. Employees who are bright so/should realize that MAKING THE SALE IS WHAT MATTERS. It is much more important than the any marginal difference for greed or games, as opposed to providing a customer a good deal. Mr. Warwick understands the critical necessity to BUILD RELATIONSHIPS with potential customers to develop and increase brand equity, and brand advocates. He is relatable, personable, intelligent, and an admirable leader. If you experience any deviation from that, ASK FOR HIM, and refer to this review. Having spoke with him after numerous nightmare experiences at other dealerships, and an initial communication breakdown by misinformed staff, which led to he and I speaking, within under two hours from the end of our call, through text and email, followed by another call, from him, we had a deal in principle. Why? Because Warwick did what most shortsighted managers and executives don't do: pick up the phone and ask questions in a sincere and thoughtful manner. By the end of our call, hearing and having experience from being an executive with a law degree who's skilled at reading people, and objectively negotiating for over twenty years, I wanted to empower him to make me a customer; and that's what Trevor Warwick successfully did. As I reside nearly 100 miles away from the dealership, while beginning the paperwork, Mr. Warwick had the car in for detail. It was then that I received a pleasant call from his Sales Manager, Shawn Aladhqar, to go through the numbers, have me e-sign to run my credit, and go over all documents and supplementary purchase options. Shawn is extremely effective, efficient, knowledgeable, personable, professional, and attentive. Everything was handled over the phone and via a secure network with several security measures intact to guarantee personal information is safely transmitted. Within six hours after my call with Mr. Warwick, two employees were en route to deliver my vehicle. The two gentlemen who drove for two hours arrived with a cordial, pleasant, and helpful demeanor, and had all documents that required my physical signature. They answered initial questions I had about functions on the vehicle, and couldn't have been nicer. After previously driving several Mercedes-Benz for nearly fourteen years, driving a LEXUS IS A MUCH BETTER DRIVING EXPERIENCE. It's a tranquil and luxury ride. DUE TO THE TEAM AT DARCARS Lexus of Englewood, with congenial and considerate managers, such as Mr. Aladhqar, and Mitch Patlock, I had A MUCH BETTER buying experience than at other Lexus dealerships I approached in NJ, NY, DE, and PA. I hope to be a long-time customer of Darcars. Customer acquisition is step one. Maintaining business, customers, and referrals is too often overlooked, and earned by simply following through, sending a note, making a call to check-in, and showing clients sincerity, consideration, respect, and appreciation. It's in the details, and thoughtfulness that distinguishes the best from the rest. With the thoroughness, competence, rectitude, and leadership at Darcars, led by Mr. Warwick, the "journey" should be a positive one- "don't stop believin'!" More

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This dealership has excellent cars and they back them up with good service. James is a helpful sales rep with a great attitude. with good service. James is a helpful sales rep with a great attitude. More

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We just had an amazing experience buying our pre-owned RX 350 at Darcars Lexus of Engelwood. Steven Ocampo went above and beyond to make this process smooth and non stressful! He even bought us Lunch as we 350 at Darcars Lexus of Engelwood. Steven Ocampo went above and beyond to make this process smooth and non stressful! He even bought us Lunch as we waited with our 2 young kids. I would recommend everyone to this dealership. The finance manager was wonderful in explaining all the details. They took out all the stress associated with buying a car!! The whole team was great!! Carol, and Brian More

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This dealership is a xxxxing joke. I would never recommend anyone to go there. Almost a year later and I still have to deal with the xxxxxxxx. Shut the xxxxing place down! recommend anyone to go there. Almost a year later and I still have to deal with the xxxxxxxx. Shut the xxxxing place down! More

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This was my first experience with Lexus of Englewood. James Adamo was my sales agent for the purchase of a slightly used Tesla model x. He presented my offers to his manager who eventually agreed to c James Adamo was my sales agent for the purchase of a slightly used Tesla model x. He presented my offers to his manager who eventually agreed to compromise on my offer. As I was from out of town I decided to have the car shipped home. The transporters I had called could not guarantee a delivery date and were quoting up to a month delay. James was able to provide me with a transporter that could pick up the car the next day. It did not end there. James came in the next day on his day off to ensure everything went smoothly. Driver showed up 3 hours late and James waited anyway. This was a great buying experience thanks to James Adamo and the entire Lexus of Englewood, New Jersey Team. A true class act experience. More

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Truly an amazing experience. Everyone was friendly welcoming and helpful. I brought my puppy even with his whining every employee was nice and friendly toward him and all toghethor it was a great expe welcoming and helpful. I brought my puppy even with his whining every employee was nice and friendly toward him and all toghethor it was a great experience. Any questions or concerns they were right on top of it with an answer. Very straight forward and easy to work with. 10:10 experience More

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