Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Mitch Darrow
Mitch Darrow at Russ Darrow Nissan of West Bend

Mitch Darrow

General Manager

Russ Darrow Nissan of West Bend

2665 W Washington St
West Bend, WI 53095

Contact Me
5.0
11 Reviews

I am honored to be the 3rd generation serving the West Bend community at the Russ Darrow West Bend dealerships (Toyota, CDJR, Nissan). It is of the utmost importance to me that we provide exceptional customer service to our community and offer a place for everyone to enjoy visiting and accomplishing their automotive needs.

Dealership Experience

10 mos

Industry Experience

26 yrs, 9 mos

Specialties & Trainings

Customer Experience

National Automobile Dealer's Association

5.0

11 Reviews

Write a Review

11 Reviews of Mitch Darrow

September 24, 2025

Dealership Rating
Employee Rating

I felt this dealership was very dishonest. I requested a second key fob for the new vehicle and they told me it was another store and would get it to me. So I continued on with the deal and of More

by CScherr1219
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Garcia, JOSEPH CRADEN

Report | Print
Sep 24, 2025

Russ Darrow Nissan of West Bend responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned; 2nd keys are never guaranteed with the purchase of a pre-owned vehicle however we would be happy to work with you towards a solution. Mitchell Darrow mitchell.darrow@russdarrow.com

Sep 24, 2025

CScherr1219 responded

Thank you for getting back to me. We should have been told up front that a second key fob was not guaranteed. We were told they would contact the other store that had the vehicle originally and track it down and get it to us. I feel like they told us that so I would just go ahead and sign the paperwork to complete the deal. Again, they never mentioned once that a second key fob might not be available they made it seem like we would get it in the next few days once they got it back from the original store. Be upfront with us right away and let us know a second one might not be available instead of telling us they will track it down and still get it to me in the next few days after I sign all the paperwork. These key fobs are not cheap and we will need to have a second one made now. Please let me know what kind of resolution we might be able to come to regarding this issue.

September 07, 2025

Dealership Rating
Employee Rating

My exsperiance from the moment I stepped out of my car to the final signing of papers I felt comfortable, not pressured, and Joe was the best at helping me find the perfect veichal for me and even made our t More

by Super Happy Customer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: JOSEPH CRADEN

Report | Print
Sep 07, 2025

Russ Darrow Nissan of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Nissan of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

August 23, 2025

Dealership Rating
Employee Rating

Fantastic customer service and text notifications were great . Highly recommend hands down. Thank you Becky More

by Becky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ellisha Donath, Jessica Braund, Robert Garcia, Shane Bode, Rod Winklepleck

Report | Print
Aug 23, 2025

Russ Darrow Nissan of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Nissan of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

June 14, 2025

Dealership Rating
Employee Rating

VERY GOOD SERVICE. THE PEOPLE WHO TOOK CARE OF ME AND MY CAR WERE ON THE JOB.. VERY SATISFIED...😀😀😀👍👍👍 More

by RUSSELLWEILEDER657
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Drake Burke, Brandon Wilder, Jose Sanchez , Hans Frey, Shannon Pankratz, Amanda Praefke, Christopher Rose

Report | Print
Jun 14, 2025

Russ Darrow Nissan of West Bend responded

Thank you for choosing Russ Darrow Nissan of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

May 24, 2025

Dealership Rating
Employee Rating

Absolutely amazing sales and service department. I could not ask for anything better from such a professional and friendly dealership. More

by JOEWINKLEPLECK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ellisha Donath, Drake Burke, Jessica Braund, Robert Garcia, Shane Bode, Rod Winklepleck, Jose Sanchez , Shannon Pankratz, Amanda Praefke, Hans, Christopher, and Brandon also !

Report | Print
May 24, 2025

Russ Darrow Nissan of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

April 23, 2025

Dealership Rating
Employee Rating

Just recently purchased our 3rd vehicle from Russ Darrow and will continue to keep coming back as they have a great sales team, and service center is awesome too. Had the pleasure to work with Mitch with o More

by SAVAGELABINSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Drake Burke, Robert Garcia, Tori Abel, Skyler Steinert , Shannon Pankratz

Report | Print
Apr 23, 2025

Russ Darrow Nissan of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com

April 06, 2025

Dealership Rating
Employee Rating

Awesome experience, absolutely love my new car and the staff at Russ Darrow Nissan of West Bend!! More

by skylersteinert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Drake Burke, Brandon Wilder, Robert Garcia, Tori Abel, Skyler Steinert

Report | Print
Apr 06, 2025

Russ Darrow Nissan of West Bend responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Russ Darrow Nissan of West Bend are glad to have you as a customer. Mitchell Darrow mitchell.darrow@russdarrow.com

March 22, 2025

Dealership Rating
Employee Rating

Russ Darrow Nissan of West Bend has been fantastic and very supportive as far as my needs and the maintenance of the vehicle. More

by VANROO1993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Drake Burke

Report | Print
Mar 25, 2025

Russ Darrow Nissan of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Nissan of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

March 09, 2025

Dealership Rating
Employee Rating

Friendly, professional, and experienced staff! The waiting area is clean and comfortable! The wait time has always been very reasonable! More

by AATE2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Drake Burke , Shannon Pankratz

Report | Print
Mar 10, 2025

Russ Darrow Nissan of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Nissan of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

February 27, 2025

Dealership Rating
Employee Rating

Great service. I love the video of the underside of my truck. Such a smart idea. More

by KEVIN.ROTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Drake Burke, Brandon Wilder, Robert Garcia, Shane Bode , Hans Frey, Shannon Pankratz, Christopher Rose

Report | Print
Feb 28, 2025

Russ Darrow Nissan of West Bend responded

Thank you so much for your excellent review, Kevin! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Nissan of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

1
2

Dealership Inventory (191 Vehicles)

used 2023 Nissan Altima car, priced at $19,000
2023 Nissan Altima
used
Brilliant Silver Metallic exterior
CVT
Front-wheel Drive
$19,000
View Details
used 2023 Nissan Altima car, priced at $19,800
2023 Nissan Altima
used
Super Black exterior
CVT
Front-wheel Drive
$19,800
View Details
new 2025 Nissan Sentra car, priced at $27,508
2025 Nissan Sentra
new
Super Black exterior
CVT
Front-wheel Drive
$27,508
View Details
used 2023 Chevrolet Equinox car, priced at $18,990
2023 Chevrolet Equinox
used
Summit White exterior
Automatic
All-wheel Drive
$18,990
View Details
used 2022 Ford Escape car, priced at $19,500
2022 Ford Escape
used
Black Metallic exterior
Automatic
All-wheel Drive
$19,500
View Details
new 2025 Nissan Sentra car, priced at $25,796
2025 Nissan Sentra
new
Super Black exterior
CVT
Front-wheel Drive
$25,796
View Details
View All Inventory