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Mitch Darrow
Mitch Darrow at Russ Darrow Chrysler Jeep Dodge RAM of West Bend

Mitch Darrow

General Manager

Russ Darrow Chrysler Jeep Dodge RAM of West Bend

2617 W Washington St
West Bend, WI 53095

Contact Me
3.3
7 Reviews

I am honored to be the 3rd generation serving the West Bend community at the Russ Darrow West Bend dealerships (Toyota, CDJR, Nissan). It is of the utmost importance to me that we provide exceptional customer service to our community and offer a place for everyone to enjoy visiting and accomplishing their automotive needs.

Specialties & Trainings

Customer Experience

National Automobile Dealer's Association

3.3

7 Reviews

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7 Reviews of Mitch Darrow

September 29, 2025

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Employee Rating

Sales and service before the sale were exemplary. With a concern post sale, Ram Customer Service was of no help. The dealership GM was unresponsive neither accepting or returning calls. More

by BARAL.MARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Drake Burke

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Sep 30, 2025

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Mark, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time. Mitchell Darrow mitchell.darrow@russdarrow.com

July 09, 2025

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Employee Rating

Easy and straight forward. Everyone was very helpful and down for business and nothing else More

by KALEB.CASTELOW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kyle Schmidt, Tony Cesario , Brandon Rivera

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Jul 09, 2025

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Chrysler Jeep Dodge RAM of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

July 05, 2025

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Great service experience, always quick and easy. They always make it such a seamless process More

by JULIAOLLA13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josiah Hermann, Jordan Seagran

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Jul 05, 2025

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mitchell Darrow mitchell.darrow@russdarrow.com

February 19, 2025

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Employee Rating

The diagnosis fee was extra considering the car was brought there for repair .thank you More

by AG3904
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ellie Donath, Blake Cauble, Kim Van Ourkerk , Justin Hanna, Miranda Zarling

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Feb 22, 2025

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Mitchell Darrow mitchell.darrow@russdarrow.com

February 03, 2025

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Employee Rating

I will never use this car dealer ever again. Had a scratch in the windshield after I purchased the vehicle they did nothing about it. I will pass this on to all of my friends and family. Very di More

by CODYANDAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Blake Cauble, Dennis Wisneski, Josiah Hermann , Justin Hanna, Paul Padron, Miranda Zarling

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Feb 06, 2025

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Mitchell Darrow mitchell.darrow@russdarrow.com

January 31, 2025

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Employee Rating

Very professional. Always does a great job and very nice staff. Great service and fast More

by STEPHANIEB.1120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Blake Cauble, Jonathan Corey, Tony Cesario, Dennis Wisneski, Josiah Hermann , Karen Didier, Justin Hanna, Paul Padron, Miranda Zarling

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Feb 02, 2025

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Stephanie, and it's great to hear about your excellent experience here at Russ Darrow Chrysler Jeep Dodge RAM of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

January 22, 2025

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Employee Rating

I had a great experience at Russ Darrell. The service department is very knowledgeable of all repairs to be done. My service advisor. Miranda was awesome. They sent me a video when the work w More

by CHRISMCDONALD30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Blake Cauble, Jonathan Corey, Tony Cesario, Skyler Steinert, Dennis Wisneski, Josiah Hermann , Justin Hanna, Paul Padron, Miranda Zarling

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Jan 23, 2025

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Chris, and look forward to your next visit. Mitchell Darrow mitchell.darrow@russdarrow.com

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