Mitch Cieutat

It could have been worse; it could have been deadly. On Feb 10, 2025 I had an oil change on my 2019 GMC Sierra 2500 HD Denali at Legacy GMC in Slidell, LA. On February 18, 2025, while in Carlsbad NM, On Feb 10, 2025 I had an oil change on my 2019 GMC Sierra 2500 HD Denali at Legacy GMC in Slidell, LA. On February 18, 2025, while in Carlsbad NM, I experienced an alarm in my vehicle stating, "Oil Pressure Low - Stop Engine". I immediately turned off the vehicle and opened the hood to find that the oil was literally pouring out from beneath the engine. I had my truck towed to a Carlsbad Chevrolet, a local dealer, to replace the oil and filter and to check for engine damage. The staff there agreed with me that the cause was an improperly installed filter (too tight) causing crushing and displacement of the filter seal which eventually fully slipped and released the oil under pressure. I contacted Legacy GMC in Slidell, LA and they refused to accept blame for the incident, instead they pointed the finger at Carlsbad Chevrolet for not informing me that the filter was the subject of two Service Manual updates (Document ID: 5951345, #22-NA-009 and Document 5663685, #20-NA-213). Their claim is that I should have been notified by the Carlsbad Chevrolet service department and that Carlsbad’s charge of $319.68 should have been handled as a claim against GM, not as a charge to me. Legacy GMC has agreed to submit a claim for me which would result in GM Rewards points credited to my account in the amount of $319.68. After I contacted the District Manager, they (Legacy GMC) upped the number of points credited to my account to 40,000, or $400 which would cover the cost of the original oil change plus the emergency repair at Carlsbad. I was informed that the points would be added to my account in 7-10 days. It has been nearly 3 weeks since the promise was made but no points have appeared. To add insult to injury, Legacy GMC in Slidell, during the oil change and tire rotation, they completely missed a large, and obvious, bulge in the sidewall of one of my tires. As I am pulling a fifth-wheel camper with my 2019 GMC 2500 HD truck, a tire failure at highway speed could have been catastrophic and potentially deadly. If you are considering using Legacy GMC in Slidell, LA, I would encourage you to look elsewhere. Mitch and his crew did not pay attention to detail and denied any responsibility for the mistakes and the quality of their service. More

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, clean ,professional really awesome people to work with on purchasing a vehicle or any questions I had very knowledgeable .I will be back to buy another truck or car from them , the hole team works to with on purchasing a vehicle or any questions I had very knowledgeable .I will be back to buy another truck or car from them , the hole team works together and quick More

by NATEAKADIA316 Verified Customer Verified Customer

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Legacy is the best. I had an amazing buying experience and highly recommended buying a vehicle from Legacy of Slidell I had an amazing buying experience and highly recommended buying a vehicle from Legacy of Slidell More

by STEPHANIEBRASSETTE Verified Customer Verified Customer

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Our visit was nothing short of amazing as we were in and out in under 2 hours. They helped us pick out a vehicle that met our needs and went above and beyond to make sure we had the best deal possible! out in under 2 hours. They helped us pick out a vehicle that met our needs and went above and beyond to make sure we had the best deal possible! More

by matthew.hawkinson14 Verified Customer Verified Customer

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It was a pleasure doing business with a dealership Matt. My salesman was very helpful and very polite he made purchasing my truck go very smoothly. My salesman was very helpful and very polite he made purchasing my truck go very smoothly. More

by rbulmer3 Verified Customer Verified Customer

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Very professional, friendly and easy to work a deal on my trade on and the purchase of a new vehicle. trade on and the purchase of a new vehicle. More

by FREY4424 Verified Customer Verified Customer

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Professsional and accommodating Trust worthy vehicles what I wanted Blake was awesome and did exactly what he told me he would and so did Damian what I wanted Blake was awesome and did exactly what he told me he would and so did Damian More

by kevinmiller1 Verified Customer Verified Customer

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Dealership was amazing couldn’t of asked for a better experience and will be back again soon to buy my wife’s new car. experience and will be back again soon to buy my wife’s new car. More

by CHASEDENOUX90 Verified Customer Verified Customer

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Great dealership. Employees are wonderful and always helpful when it comes to explaining everything with the cars. Employees are wonderful and always helpful when it comes to explaining everything with the cars. More

by Jessica dudenhefer Verified Customer Verified Customer

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Special thanks to Mitch for guiding me through the buying process again. Legacy is very easy to work with and I highly recommend them to others. Thanks Mitch, Blake and Charlie!!! process again. Legacy is very easy to work with and I highly recommend them to others. Thanks Mitch, Blake and Charlie!!! More

by donnaautin11 Verified Customer Verified Customer

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