Mitch Bonnot

Amazing service i love my new car will always go back to Toyota of north Miami Toyota of north Miami More

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I bought a car from (Toyota of N Miami) in late March 2024, brought the car to service the first time it rained and noticed water all over the driver side floor mat (April 2024). They took the vehicle in 2024, brought the car to service the first time it rained and noticed water all over the driver side floor mat (April 2024). They took the vehicle in and told me the issue was fixed and this was a well known with the Rave4. They misdiagnosed the issue and problem still exists. Came back for a third time and they are refusing to honor their warranty and take ownership of their problem. Car was a gift to my mother and ended as the worst buying experience ever. Last Friday the ( Warranty manager agreed & promised to take care of the issue in front of two other colleagues, the service advisor and the gentleman next to him) but going back on his words. If this was a mechanical issue it would have been my responsibility although this is not the case at all, Used deceptive business practice to sell me a car with a water/rain leak issue knowingly. Also there is no way for me to know the car had this issue when buying it. I have spoken with sales and the service manages there, no progress. Total mess as a dealer, no accountability on management's part. Complete fraud as well, will be in touch with dealer regulators, my car have been at their shop since 13 days now, no fix!!! (2021 Rav4, known issue with that vehicle but they keep selling them, not fix and collecting from financial institutions on people's credit, fraud!) More

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Excelente lugar Estamos bien contentos con el servicio que recibimos en este DEALER tanto por nuestro vendedor Dagoberto como por parte del Manager David Acevedo. Rec Estamos bien contentos con el servicio que recibimos en este DEALER tanto por nuestro vendedor Dagoberto como por parte del Manager David Acevedo. Recomendamos este lugar 100 %. More

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Finally: honesty and professional. Service I can trust Frank Garcia was a pleasant surprise. It feels great to now have a service consultant I can trust! Will be returning for all future service Frank Garcia was a pleasant surprise. It feels great to now have a service consultant I can trust! Will be returning for all future service More

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