Mitch Aase

Maggie was great to work with, as well as Mitch and Ann and Donna! Would highly recommend! and Donna! Would highly recommend! More

by etlysaght Verified Customer Verified Customer

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All your staff were Amazing ! ! you people need to teach other dealers how it's done. I have been looking for more than 6 months and over a dozen dealerships, and it was the same r ! you people need to teach other dealers how it's done. I have been looking for more than 6 months and over a dozen dealerships, and it was the same run around salesman to sales manager to insanely low ball trade offers or good trade offers but always just out of my budget like they never heard what i said.........NEVER had that with Exeter Subaru it's was one of the easiest and pleasurable buying/leasing experiences in my life. I found you in a Facebook ad, and it caused me to call, and spoke to Jimmy a very pleasant person, and i decided to drive down, Jimmy greeted me and turned me over to Mitch, Another GREAT person we chatted told him what i was looking to do, and he showed me a car, but wasn't sure it would fit my budget, he suggested a different car, then he talked with Jimmy and came back with 2 offers one for a Cross Trak and one for an Impreza, i took the Impreza, then i was turned over to Maggie a SUPER Nice Person Who got totally where i was coming from and helped get me there. and Now i'm Driving that Impreza, i can't say it enough this dealership is the best on the seacoast (and i worked in dealers for over 40 years) Thank you Exeter Subaru for a Great Experience. More

by montana59mc Verified Customer Verified Customer

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Maggie was terrific with financial information and very nice to deal with. Very good experience all in all. nice to deal with. Very good experience all in all. More

by nj.burgoyn Verified Customer Verified Customer

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The buying process was easy, Mitch sold me the car and DJ worked on any extras I asked for. Financing was a pain, Could not take no for an answer, and had to be very persistent. My trade-in had a lowball off worked on any extras I asked for. Financing was a pain, Could not take no for an answer, and had to be very persistent. My trade-in had a lowball offer that I was able to at least double, but could not match the trade-in value I had from a different dealership down the road (Seacoast Volkswagen). The biggest issue I had was after the buying process. The vehicle I bought had hail damage, and the dealership promised to address the hail for buying the car, It was even written into the contract. When picking the car up from the dealership shop, I noticed the hail damages were still there and some "repaired" locations were almost worse. I talked to DJ and he said they repaired about 90% of the damages (I disagreed) and that they did all they could. Anything extra would come out of my pocket because as far as he was concerned, they completed business with me and satisfied my contract. Since I am not a dent expert, I contacted a Dent professional in the area. After evaluating and quoting the dents, they said all dents are repairable and agreed that some locations were left worse than before (dents were reversed and rippled). Exeter Subaru only cares about car sales and not the customer... Once the car is sold, DJ wants nothing to do with your inconveniences, even if it's written into a contract. More

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Where has integrity gone ? ?? Mitch sold me the car, but its obvious that's where his job ends. He told me the car had been totally gone over and was in perfect condition. I dis ?? Mitch sold me the car, but its obvious that's where his job ends. He told me the car had been totally gone over and was in perfect condition. I discussed with him that I was leaving for SC in 10 days and driving the car there. On Sunday Feb 25 the car was packed and at 7 am I went to start it and it was dead. Had to call AAA . The battery was 4 years old. The original ! Had to buy a new battery for 200 from AAA. Late start, late picking up my rider and forced to drive after dark. Took bill after return home to Mitch, on April 1. He said Daren, the manager would be back April 8 and would call me then. On April 15, still not a word. I called Subaru of America. They started a case and a case manager called later that day. He started to relate the fact of the case and had them all wrong. Basically, before he talked to me, he called the dealership and colluded with them about how to not reimburse me for the battery. Told me to call back to the dealership, Exeter Subaru. Of course nobody there wants to talk to me at this point. Eventually Daren called back with same story as the case manager.I paid the asking price for the car. Its my 5th Subaru and the 7th in my family. Basically it comes back to the question of integrity . 200 is not a lot of money, however the refusal to reimburse me speaks to the integrity of this dealership. The right thing to do, without question was to reimburse me. We have a friend who owns three dealerships in Burlington Vermont who would never treat a customer this way. Our neighbor is the sales manager at BMW who strongly suggested I write this review. This is poor customer service. More

by ritasnow88 Verified Customer Verified Customer

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Salesman Mitch and Finance Hanna were great. Unfortunately Mitch was on his day off when the car was delivered and couldn’t check it out. We had added Xzilon for the exterior and interior. When Unfortunately Mitch was on his day off when the car was delivered and couldn’t check it out. We had added Xzilon for the exterior and interior. When salesman Dominick took us to the car it hadn’t even be washed. We asked him to check and he said it was done. We asked for the manager and Jimmy met us at the car. At first he too said it was done. We pointed out areas of dust and dirt on the exterior as well as a rub mark on the front bumper. Jimmy said we could buy a product at WalMart to get the rub marks out. Finally he conceded that the car wasn’t properly prepared for delivery. He told us he would get it done but couldn’t be until the next day. He did give us a loaner so we could get home. When we went back to pick it up we noticed that there was no trailer hitch extension (we had paid to have a hitch installed). We were not told the extension was extra now. Jimmy said he would order one for us free of charge and call us when it was in. Ten days later we called to check and were told it was in and to come pick it up. We haven’t mentioned that the interior door panels looked like they had been dripped on and just messy. If the interior had been treated at all then it was a poor job. We’re so disappointed that we haven’t been back. Don’t know if we will give Exeter Subaru any more business. Sad sin this was the third Outback we had bought from them and had been very satisfied up until now. More

by herzigs02 Verified Customer Verified Customer

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Facility presentable, Sales representative Mitch Aase, helpful, Knowledgeable, Courteous. Vehicle ordered arrived within the estimated schedule. helpful, Knowledgeable, Courteous. Vehicle ordered arrived within the estimated schedule. More

by rtagliamonte Verified Customer Verified Customer

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Everyone at Subaru Exeter exceeded our expectations from the moment we arrived! With the assistance of the general sales manager Jimmy and our sales representative Mitch they went above and beyond to make o the moment we arrived! With the assistance of the general sales manager Jimmy and our sales representative Mitch they went above and beyond to make our experience and purchase of not only one but two Subarus smooth, and stress free! We’ve spoken so highly about Subaru Exeter that a week later our son and his girlfriend went in so she could purchase her first Subaru! We now own four Subarus in our household and couldn’t be happier! More

by jl.boland Verified Customer Verified Customer

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Respectful, reasonable negotiation. Everything was well explained. No hidden fees or other charges. It was a good experience. Everything was well explained. No hidden fees or other charges. It was a good experience. More

by mg-assoc Verified Customer Verified Customer

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Everyone was very kind and helpful! I was assisted right to the car I had seen online and was able to test drive it shortly after. Very happy with my experience at exeter subaru. Thank I was assisted right to the car I had seen online and was able to test drive it shortly after. Very happy with my experience at exeter subaru. Thank you! More

by georgia.ellison8 Verified Customer Verified Customer

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