Misty Gonzalez

Biggest frauds BEWARE CRIMINAL BEHAVIOR. I have ever seen. My wife brought her car in fr an oil change during inspection they sent her A set of pictures and a bill for over $830 for what t I have ever seen. My wife brought her car in fr an oil change during inspection they sent her A set of pictures and a bill for over $830 for what they called rodent damage to the exterior rubber on a battery harness wasn’t really 100% sure why the bill was so much declined the work picked up the car and asked for an estimate so that we could see what the charges were for because all it told us was 830 some odd dollars well when she got her estimate it contained no parts numbers just to charge for over $460 for the part and 2 1/2 hours of labor at almost $365 totaling $832 and some change she was was made to wait for the estimate as apparently the service writer let her know that he was new didn’t like their systems and was used to CDK not really something you need to share with a client but nonetheless she sat there and waited and she could not get an itemized bill, a breakdown of what it needed apart ID number or anything so she left we took the vehicle to another shop that informed us showed us actually online that directly from Kia the part that they wanted to charge over $400 for had a cost from Kia of $85.93 The guy replaced the part in 14 minutes. It was three bolts and a snapping and showed me in the book where it calls for .4 hours. I am turning all of this documentation over to the Arizona Attorney General‘s office for inspection. This is 110% fraud is things that I would consider everybody in the public should know and I would hope that the attorney general‘s office comes in and shuts them down because there’s somebody sitting in an office somewhere telling people to do this. This guy’s been there for a very short period of time and was probably told this is what you’re gonna charge for this or maybe not maybe he was 100% a scammer himself and the dealership doesn’t know anything about it I don’t really care. I don’t care if it was a man a woman, a kid an elderly person nobody should be charged eight times what somebody else would do it for and that included the part I am looking into how to contact Kia corporate about this because the vehicle was under factory warranty. I understand if it was rodent damage that wouldn’t necessarily be covered, but at this point, I don’t trust them as far as I could throw them and I’m willing to bet this is not the first second third or 20th time they’ve done this to somebody they had this down they had a script. They knew what to say how to say, and when to say it, they declined, giving a printed out receipt with a breakdown of costs that were declined. I have never taken my car to a dealership, let alone a factory store and not received a complete print out with Van miles and breakdown of charges for items I did purchase and recommended items in the cost of those items, but in the end when they handed her something that looked like it should’ve been printed on a Excel spreadsheet and not an actual RO from a real service department for a ““ factory store is ridiculous. They tried to take advantage of her as a woman and realistically at one point they had even mentioned that it was a must fix. Have to do it know if sands or butts because it was dangerous now everybody has their opinion and that’s fine but when you use words like that and then charge somebody as much as they tried to charge her and us it’s repugnant. I truly hope that this goes to 1 million people and nobody ever has a situation like this and if you paid for a very large service bill from them, you might want to check it out have a second opinion and make sure that they didn’t take advantage of you like they try to take advantage of us if there was a way to give zero stars, I would realistically I hope that I can get one of those news channels to come in with their fake cars and the little old ladies and they can catch these guys on film doing what they did to my wife! And though I noticed, you’ve never responded to any of your poor reviews on Dealer Rater please do not rea More

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We found Kia Customer Service Terrible! Cash purchased the car on 5/27/2024, unfortunately on 6/14/24 the car was totaled. We need the title to our vehicle to receive insurance payment. We Cash purchased the car on 5/27/2024, unfortunately on 6/14/24 the car was totaled. We need the title to our vehicle to receive insurance payment. We have contacted Courtesy 3 times in person and made several phone calls requesting assistance with getting the title. We have also contacted MVD of Arizona multiple times and they have not received the documents from Courtesy Kia. Returned to their dealership on 7/5/24 again looking for help. Escorted to a room and Tony? was going to explain things to us. He had "researched" our issue before we were seated and started to "explain". I interjected what I felt we needed, and he sarcastically stated I interrupted him, and he was going to tell me.... I sarcastically said, "go ahead, you have the floor", Tony? stated it was his office and he started to lecture us that he would not be spoken to sarcastically. I am not sure of my response and admit I was frustrated, but he again felt it was sarcastic and ordered me to leave the dealership and that he would not assist us, nor would he allow anyone else to help. My next move was out of line and for that I wish I hadn’t, but I yelled all the way out: "Don't buy at this facility; customer service is awful". More

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I don't often leave reviews but in this case I must. My husband and I have been trying to get a Kia Sportage hybrid 2023 in a particular trim since February, and have had nothing but a horrendous custom My husband and I have been trying to get a Kia Sportage hybrid 2023 in a particular trim since February, and have had nothing but a horrendous customer service experience. We have been ignored when we have called, have not received calls back, have been given false promises regarding ordering the vehicle of interest to us, outright lied to, harangued to try and persuade us to get a different vehicle, and when we have tried to contact the manager, were told this person is "indisposed" and never received a call back despite repeat attempts to contact him/her. If this is how this dealership treats their customers, I would hate to think how they will fail to take care of any necessary maintenance, etc. Do yourself a favor and don't waste your time here as we have. We have been more than patient, and are done giving them the benefit of the doubt. More

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I will never buy another vehicle from this dealer again. I purchased a new 2022 Kia Sportage last August. The very next day the moon roof was not working so I took it to the service department at Courtesy I purchased a new 2022 Kia Sportage last August. The very next day the moon roof was not working so I took it to the service department at Courtesy Kia. It wasn't that the parts took 2 months to get in, but rather, that their service department would never bother to pick up a phone and update me. Then, when I finally get my car back, the service writer (who conveniently is no longer with the dealership) told me that they had damaged some of the pieces in my trunk while fixing my moon roof. He told me that he had ordered the parts and would let me know when they were in. This was last October. When I called their service department in March, I was informed the service tech was no longer there, and they had no information for me at all. They assured me they'd do a better job of communicating with me. Now, it's mid May and still I have gotten zero calls back from them and have no idea what is going on with the broken pieces in my brand new car. More

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I was so incredibly please with our experience at Courtesy Kia in Mes AZ l. Everyone from the sales person Louis Carcan to the rest of the staff and the finance department. Everyone needs to get thei Courtesy Kia in Mes AZ l. Everyone from the sales person Louis Carcan to the rest of the staff and the finance department. Everyone needs to get their car at Courtesy Kia. I love my new 2022 Kia Seltos and where I bought it! More

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The car buying experience was good with them. My issue is with the after care part. They charged me $499 for window tint which is literally only the two front windows because the back is "factory tinted". Th with the after care part. They charged me $499 for window tint which is literally only the two front windows because the back is "factory tinted". The original tint was messed up from the beginning, no big deal they said they would take care of it. With my work schedule I could only do it on the weekends. I was told they didn't do it in the weeks so it took a few weeks to schedule and they ended up giving me a loaner car which was great. Picked my vehicle up, first thing I noticed was they left the inside of my car destroyed. All the sticky residue from the tint removal was all over the doors along with the liquid. The tint was still messed up, bubbles everywhere and not even pushed to the window all the way in some spots. I contacted them again and let them know. This time they question me what was wrong with it because and this a direct quote "I didn't see anything wrong the first time we did it so we need proof". I sent them photos and they agreed to reschedule it. This time all of a sudden they do tint on the weekends and had it scheduled. Unfortunately my wife and I got covid and had to push out our appointment to 11/13/2021. I get informed today that I needed a negative covid test before they could service my vehicle. Would have been nice to know less than 24 hours before my appointment so I could actually get a test but they were kind enough to NOT inform me in a good amount of time. ***Update I had my tint redone and it was terrible again and had some nasty tool marks in it. They also scratched the outside of my car. I talked to a manager and they were gonna take it back in and have the tint redone and take care of the scratch on the hood. I get a call saying that "the tint is never going to be perfect. I went and looked at a few cars in the lot and they all have imperfections. We will refund your money for the tint. We will have a check for you." They had the hood touched up ( this was done perfectly as far as I can tell). I go to pick up my vehicle and was expecting a check as well. They hadn't even processed for the refund yet and it was a holiday weekend. I follow up today to see the status of it. They aren't sure when it's going to be ready because the holidays and month end is a rough time for the car business. More

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I am very grateful for Courtesy Kia. Michael Kachelmyer was very helpful and attentive with my first time car purchase!!! 10/10 would recommend. was very helpful and attentive with my first time car purchase!!! 10/10 would recommend. More

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Be careful and inspect your vehicle thoroughly before you drive off. I purchased a vehicle that still needs parts added to it when the picture on the website did well hiding the damage. drive off. I purchased a vehicle that still needs parts added to it when the picture on the website did well hiding the damage. More

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Andrew was very professional and very helpful.I would Andrew was very professional and very helpful. I would highly recommend this dealership!! What a great buying experiance. Everyone goes above and bey Andrew was very professional and very helpful. I would highly recommend this dealership!! What a great buying experiance. Everyone goes above and beyond in helping and explaining everything you need to know. Very happy with my vehicle. They are so helpful even after you purchase the vehicle from them. I recommend them and will continue for all my vehicle service needs. More

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They assisted me in finding a dependable yet stylish new ride for my future endeavors. ride for my future endeavors. More

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