Misty Broadus | Page 3

jennifermardh responded

I have tried contacting you directly many,many times. I’m always put on hold or told that whoever I need to speak with is not in and call will call me back and SUPRISE…. I have yet to get a call back. My KIA has been at a dealership for two weeks as I had problems with it before I got it home. So I paid for a SUV that is not in any shape for me to drive and I have no idea if or when it ever will be. I asked for a buy back since I contacted you all the very next morning about the issues and have heard nothing. The constant run around is exhausting.

jennifermardh responded

These are messages over the course of a few weeks in addition to many, many phone calls and still I have not been able to speak with anyone ….. I apologize that you are having issues with your vehicle , some of the issues that you are experiencing may or may not be on the check list so it could have been missed however if you can bring it back in to our service department I can have them addressed. Would they be fixed same day . I can’t continue to drive 3 hours round trip. Are the issues likely to be covered by warranty if I go elsewhere and will I be refunded diagnostic fee ? The vehicle is still under the original factory warranty so I would say that it would be covered under the bumper to bumper unless it’s from exterior damage . Good morning Jennifer. My used car manager said the service department can take a look at the vehicle whenever you bring it back in. The timeline for everything I would not know until a service technician sees the vehicle in person. The Telluride is currently at a Kia dealership being diagnosed for excessive overheating, water in the coolant reservoir, mirror/camera failure, exhaust-area heat damage. The service department says diagnosis may take up to a week. I want the selling dealership aware of these issues and I want to discuss my options if the vehicle has a significant mechanical problem.I did not even make it home before these problems started. I will inform my general sales manager and my used car manager. I’m currently not at work today but I will send them a message! Can you please have them provide me with the completed CPO inspection checklist and any repair records from the inspection? I want to compare the inspection findings with the issues the Kia dealership is currently diagnosing. I’m going to have my used car manager give you a call. Hi, I’m following up on the Kia Certified Pre-Owned inspection checklist for my Telluride. I still haven’t received a copy. Since the vehicle is currently being diagnosed by another Kia dealer, I’d like to have the complete CPO inspection documentation for my records. Could you please send me a copy of the completed and signed CPO inspection checklist, including any notes or items that were addressed before the sale? I have called several times as well and have not been able to speak with anyone who could help. Thank you. Hello, I’m reaching out regarding the 2024 Kia Telluride SX-Prestige X-Pro AWD that I recently purchased from your dealership. I notified your dealership the morning after my purchase that there was an issue with the vehicle. Since then, the Telluride has been at another Kia dealership for diagnosis and repair, and I have not been able to use the vehicle at all. I have now been informed that Kia is most likely going to recommend replacing the engine under warranty. In addition to the engine issue, the driver’s side mirror/camera/auto-folding functions have also been problematic and are still being addressed. Because I purchased this vehicle very recently as a Kia Certified Pre-Owned vehicle, I am concerned about having a major engine replacement shortly after the purchase—particularly given that I reported an issue the very next morning and have not had the opportunity to use the vehicle since. At this point, I would like to discuss having the original transaction unwound rather than proceeding with the engine replacement and continuing to own the vehicle. I am not looking to exchange the vehicle for another one. I would like to discuss a buyback of the vehicle and resolution of the original financing and purchase costs. Please let me know who I should speak with regarding this. I would appreciate having this escalated to the appropriate manager or general manager so we can discuss a resolution. I have called several times and have not been able to speak with anyone and have not been called back as promised . Thank you, Jennifer Good Afternoon Jennifer. Brent my general sales manager is going to give you a call right after he is done with his meeting. I have yet to receive a call or text from Brent. Who else can I call ?