Miles Bentley
Miles Bentley at Hill-Kelly Dodge Chrysler Jeep Ram
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Miles Bentley

General Manager

Hill-Kelly Dodge Chrysler Jeep Ram

6171 Pensacola Boulevard
Pensacola, FL 32505

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18 Reviews

Dealership Experience

13 yrs, 2 mos

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18 Reviews

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18 Reviews of Miles Bentley

October 22, 2024

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Employee Rating

Absolute trash. Repeat customer here, Brought 2019 Ram in for Power steering locking up, engine sputtering, and steering wheel grinding three times now with extended More

by MyLastRam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brandy Pastor , Paul Marchant

June 28, 2024

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Absolutely horrible customer service. OK to buy from, but they don't honor Chrysler warranty. Service Department is unqualified and beyond incompetent. I have no idea why Chrysler let's More

by Jameskristie44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rebecca Rogers, Brandy Pastor, Mike Glass, Harvis Grammer , Kevin Bragg, Alysha Pitman

September 22, 2023

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Took my Jeep in for a check engine light beginning of Feb. , asked for a master mechanic to do all work. Was laughed at. Told I needed 4 new cams , lifters and thermostat. I Approved all work. (Find More

by preciousmirri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Paul Marchant

Sep 22, 2023

Hill-Kelly Dodge Chrysler Jeep Ram responded

We do regret that on occasion there are multiple issues which arise with a vehicle that has extensive mileage, especially if extensive damage is already sustained prior to the original visit. Unfortunately, we cannot foresee what will happen down the road after immediate issues are addressed. When there are choices in how to proceed with a repair the customer is informed of what is found and what choices we can recommend, and we do our best to work with the customer to take steps to perform repairs with respect to their choices.

Sep 23, 2023

preciousmirri responded

As stated above, took jeep to another shop. Block was never cracked. The third aftermarket thermostat they put on Failed whiched caused overheating. When cams were put on mechanic put timing chains on incorrectly causing misalignment. Next stop WEAR Chanel 3

June 27, 2021

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With the exception of very select individuals Miles Bentley being among them my experience was a joke from beginning to end...when you have to go all the way up the ladder to general manager to fix thi More

by Palmerr639
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: David Milne, Brandy Pastor , Beth Campbell, Matt Dorriety, Rafael Lopez, Matt Norwood

November 27, 2019

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At first I want to say I took my ram toy local dealer figured they are the best qualified to service my truck well at first I was told they don't make the parts anymore ... Really ! after talking to the More

by joe.steer
Recommend Dealer
No

Other Employees Tagged: Beth Campbell , Brian Chicco

April 30, 2019

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Employee Rating

Run for the hills they delete negative I posted a long review negative and they deleted it and I cannot find it. Sad sad sad do not trust these people with anything that need ms service More

by Jowspeh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Kevin Bragg, Judy McDowell , Ginger Wiggins

May 01, 2019

Hill-Kelly Dodge Chrysler Jeep Ram responded

Jowspeh, we'd like to learn more about your experience. Please reach out and we'd be happy to discuss your recent visit.

January 04, 2019

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The terrible service continues I had two lengthy complaints about the service here and posted them on this site. This spans back to July. The customer service advocate worked with More

by md11
Customer Service
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Friendliness
Price
Recommend Dealer
No

November 16, 2018

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Just when you thought it couldn't get worse I recently provided a very lengthy review of this dealership and all the issues. At the time they had my for yet another 2 weeks and still didn't have More

by md
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Marc Carmichael, Beth

Nov 16, 2018

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you for allowing me to work with you on your concerns. I am looking forward to meeting with you. I apologize for the service you received from our body shop while you were with us. This is not the type of service we want our customers to experience. We are making changes so that we may better serve our customers. I assure you, you will receive the best service possible. Sincerely, Beth Campbell, Customer Advocate Manager 850-476-9078 ext. 1497

October 07, 2018

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Nothing Short of xxxx. DO NOT GO TO HILL KELLY JEEP DODGE I was in a car accident, chose the dealer to repair my brand new Grand Cherokee. NOTHING BUT A HEADACHE AND LIES More

by brittleah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Marc Carmichael, Wendy Denton, Ginger Wiggins, beth

April 02, 2018

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Employee Rating

Service Department redeems themselves After erring with a recall repair issue Hill-Kelly's team stepped up to make good. I showed up for a scheduled appointment to replace a recalled water More

by jokervlife
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Aaron Tuberville, Ginger Wiggins, Beth Campbell

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