Miki Travar

Great experience from the amazing salesperson and loan officer to the general manager being all personable Andy fun to work with. officer to the general manager being all personable Andy fun to work with. More

by ANDYMHUNTER100 Verified Customer Verified Customer

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Lithia Ford was polite, professional, with good follow up. Thanks to Miki, Brian and Jennifer for a great purchase experience. up. Thanks to Miki, Brian and Jennifer for a great purchase experience. More

by LABROW3 Verified Customer Verified Customer

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My actual purchasing experience was a let down. The sales person I initially worked with, and did a really great job fulfilling my wishes, was unavoidably out. His assigned back-up, who also bee The sales person I initially worked with, and did a really great job fulfilling my wishes, was unavoidably out. His assigned back-up, who also been doing a great job, who I spoke with on delivery day and let him know approximately what time I would be arriving to pick up my vehicle, was gone for the day, or at least inexplicably out, when I arrived. When I walked in the door it was not clear that anyone even knew I was expected. It sure seemed like they were surprised that I showed up. Here I was spending $60+ thousand with them, and their reaction on my walking in was "meh" at best. The receptionist was clearly bored out of her mind and based on her greeting had zero sense regarding the fact that this was a MAJOR purchase, and not shopping at a run down chain store. And then, after their surprise abated, there was no "thanks for coming in, you must be very excited", or "sorry your sales person is unexpectedly out, but we are glad to see you and before he left he made sure we are all ready to make this the perfect experience." The sales manager was nice but did absolutely nothing to personally mitigate the situation. After immediately passing me off he was just gone. The salesman he plugged in to keep things rolling and to go over the features of the vehicle seemed more interested in being somewhere else; at one point answering a question by advising I could learn what I needed on YouTube. There was just no sense of excitement, urgency, or perceived gratitude from anyone. I was in the building at least twenty minutes before we even went out to look at the vehicle, which had been custom ordered. Seems like that should have been #1 on the to-do list. It was sit here, we'll take your money, here is your vehicle, so long. The one guy who did his job fairly well was the finance person. He at least seemed to care. Everything up to the actual purchase experience had been great. I was excited about buying a new custom built vehicle. It was great, right up to the point where I walked in the door ready to see my new vehicle and write the check. It was a very odd experience and has really rattled my trust of this dealership. More

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Great experience! Easy, smooth transaction. Ben Rice was awesome and there was no pressure to buy. I never felt like my time was wasted. I would recommend Ben. This w Easy, smooth transaction. Ben Rice was awesome and there was no pressure to buy. I never felt like my time was wasted. I would recommend Ben. This was the second vehicle purchased at Lithia Ford. More

by KPAVINICH Verified Customer Verified Customer

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Very little hassel or pain. The team was easy to work with and very attentive service. The team was easy to work with and very attentive service. More

by BUCK.FIFE Verified Customer Verified Customer

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Kyle is the ideal service advisor: technically proficient, professional, and succinct. I greatly appreciate the value he brings to the dealership, and I will continue to use the Lithia team due to proficient, professional, and succinct. I greatly appreciate the value he brings to the dealership, and I will continue to use the Lithia team due to representatives such as him. More

by Presc.Jam.M Verified Customer Verified Customer

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Layne was awesome, very helpful and laid out all the different options instead of leading towards one. 10/10 I recommend everyone I know to go to Layne different options instead of leading towards one. 10/10 I recommend everyone I know to go to Layne More

by KODYMCCLURG Verified Customer Verified Customer

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Found the perfect vehicle financing processing was easy and quick. I enjoyed working with Brian and love my new Maverick. and quick. I enjoyed working with Brian and love my new Maverick. More

by tbone49 Verified Customer Verified Customer

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Great customer service Our sales person (micky) was great to work with. We appreciate low pressure great to work with. We appreciate low pressure More

by SHAILE2234 Verified Customer Verified Customer

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Our salesman was very nice and did not pressure us into any specific vehicle. He listened to my needs, and even provided personal feedback on a couple of vehicles that were also on the lot. Brian in financ any specific vehicle. He listened to my needs, and even provided personal feedback on a couple of vehicles that were also on the lot. Brian in finance was absolutely amazing and made things go quickly and smoothly. The only reason I didn’t give 5 stars is because we have purchased now 4 vehicles from Lithia, and their detailing department is not really detailed at all. I always have to clean when I bring them home. There seems to always be shotty work done, and existing wax that no one cared to scrub. I still have to clean around my cars emblem because it looks like garbage. More

by KHERR12 Verified Customer Verified Customer

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