Gwinnett Place Ford

I am sorry to have to change my opinion, although the sales process was very good, today, June 26, 2024, after only 11 days with my vehicle, I requested an appointment since my car with only 370 miles of sales process was very good, today, June 26, 2024, after only 11 days with my vehicle, I requested an appointment since my car with only 370 miles of use is presenting a noise and vibration at low speed; I arrive at 8 am punctually to my appointment, and the first thing they tell me is that I have to wait 2 to 3 days for them to tell me that they have the car, I tell them that I cannot wait that time because I work and I need to get to work, do they have a courtesy vehicle, oh no, they are all busy, what a coincidence, I also explain that I can go with the technician to drive the car, one does not know if it is something serious and the box could melt or a tire come off and he tells me that the "technician", I understood that there is only one is very busy and that I have to wait. They give you all the facilities to sell you the car, but when you need the dealer for an emergency, you are no longer useful as a client, so what, if they already made you buy a defective vehicle. I already sent a text message and an email to the service manager, let's wait for his response, every day I will give updates on my case until they give me a satisfactory answer, this will be my personal blog. The story continued, after finally being able to leave my car for a checkup, they realized that there is a vibration, but according to them that vibration is "normal" in that vehicle and that Ford did not allow them to repair it, I don't know why they don't say what it has, so be careful! If you are thinking of buying a 2024 Ford explorer think about it before because mine and the rest of those vehicles have a factory defect that neither the dealer nor Ford want to be responsible for... On Saturday, August 9, I went to return the vehicle because it is not working and the seller and the financing manager convinced me that they were personally going to fix the problem and that without fail on Monday, August 11 I would have a courtesy car while they fixed the fault, today is Tuesday, August 12, the courtesy car still hasn't shown up and I'm still waiting for them to call me to take the car to check again... More

This review is mixed, because my salesperson, Nate Masresha, was great, but the overall experience was very dissatisfactory. I found the car I wanted on the internet and the price was reasonable, so Masresha, was great, but the overall experience was very dissatisfactory. I found the car I wanted on the internet and the price was reasonable, so I made the 3-hour trip to Duluth to purchase the vehicle. Somehow, however, I ended up spending $5,000 above the internet price. The price quoted on the internet failed to disclose the dealer add-ons (that I didn’t even want) which amounted to another $2,000. Now the deal WASN’T so great. Then, they managed to slip another $3,000 onto the price by tricking me into believing I was required to buy gap insurance on the vehicle. The gap insurance wasn’t actually mandatory; but that fact was concealed from me, and I didn’t discover the scam until I got home and reviewed all the paperwork. Losing $5,000 hurts a lot when you’re an old, retired person living on Social Security. These deceitful, unscrupulous practices are what give car dealers such a terrible reputation. I feel swindled, and this deal has left an awful taste in my mouth. More

I had an urgent battery change in late December of 2023. I turned up without an appointment to try and get this fixed, and Michael D went out of his way to assist me and get the car fixed. I turned up without an appointment to try and get this fixed, and Michael D went out of his way to assist me and get the car fixed. More

Scott kleckner was awesome and treat us like royalty and old friends we will keep coming back because of his professional and caring manner he is the best face Of your business that you could ever find old friends we will keep coming back because of his professional and caring manner he is the best face Of your business that you could ever find More

Sales guy was nice to my son whom is only 18 and works in the Motorsports racing industry. Unfortunately, they weren't willing to try a certain lender we suggested. Therefore, my son went elsewhere, despite the Motorsports racing industry. Unfortunately, they weren't willing to try a certain lender we suggested. Therefore, my son went elsewhere, despite the drive, to get a 'Stang GT with the same package & color he wanted. The salesman here really lucked out. We had a 19yr old vehicle to trade-in with very low mileage, under 130k, new transmission, wheels etc that we bought him when he got license at 16 less than 2yrs ago and they were wanting him to put $3500 down. We were able to use the lender we wanted, put only $1500 down & trade for my son to have what he wanted. The kids a very bright and hard-working young man and does work for a Ford Team. No, I'm not just saying that because he's my kid as it's the truth - he was born 9wks early and has excelled at everything in life after having a rough 1st year graduating high school right after turning 16. We will keep this dealership in mind for future purchases but that won't be happening for awhile. I would recommend them as they did treat my kid nice since he is just 18 but again he does work for a Ford Motorsports team too. More

Noel my salesman was great! Be sure and ask for him. However, the manager that runs the credit check is ignorant and does not listen. I said for my credit to only be ran once th Be sure and ask for him. However, the manager that runs the credit check is ignorant and does not listen. I said for my credit to only be ran once through Capital One because I was pre-approved. I ended up being approved, but of course not for the pre approved amount. My salesman was great and that’s why they got a 3 star rating instead of 1. My credit was ran 6 other times. I specifically said only once. I’m highly upset. More

Great service and thanks for dropping off the car. Ricardo was amazing. I would definitely come back Ricardo was amazing. I would definitely come back More

I received excellent service. The entire staff was professional and friendly. I would recommend Gwinnett Place Ford to any Ford or Lincoln owner. The entire staff was professional and friendly. I would recommend Gwinnett Place Ford to any Ford or Lincoln owner. More

Ford is amazing! I always get exceptional service and friendly customer service whenever I bring my cars in. The service absents are knowledgeable and will ensure tha I always get exceptional service and friendly customer service whenever I bring my cars in. The service absents are knowledgeable and will ensure that your car is in good hands. More