Mike Wang

Trey was Outstanding! Best experience ever purchasing a car. I will buy my next car from Lindsay! Best experience ever purchasing a car. I will buy my next car from Lindsay! More

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Lindsay Service Manager Mr. Mike Wang refused to provide service for a known paint defect under Jeep warranty and dealership has now provided misleading statements about his mis Mike Wang refused to provide service for a known paint defect under Jeep warranty and dealership has now provided misleading statements about his mishandling of the warranty claim to the VA Office of the Attorney General. Lindsay Service brought me in by scheduled appointment in January of 2022 for imaging of a well-documented paint corrosion issue on my Jeep Grand Cherokee (covered under FCA technical service bulletin). Then in late February, Mr. Wang told me that five weeks wasn't enough time to research/approve a repair... but only after running out the clock on my new vehicle warranty. Why we set up a scheduled appointment and made such a fuss about Lindsay being an "approved digital imaging center" I surely don't know... because they took pictures of the paint corrosion on my hood with the camera on a service employee's cell phone. Failure to honor the manufacturers warranty contract is one thing -- but I really don't appreciate being lied to, and then lied about, to state officials. Can it really be that a franchised auto dealership can walk away from their warranty obligation because they were "unable to produce a vendor to complete the repair under the warranty rate" for corrosion/body work? Sounds pretty sketchy -- but stay tuned and we'll find out... The dealership is being given provided ample time here to step up and do the right thing. Meanwhile, just be warned about this instance of how Lindsay Chrysler Dodge Jeep Ram is conducting their vehicle service business. More

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Terrible customer service. They will lie to your face in the service department. They are the worst you can try to repair your warrantied vehicle at. Jeep sucks. They will lie to your face in the service department. They are the worst you can try to repair your warrantied vehicle at. Jeep sucks. More

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I am writing this complaint regarding a service appointment I had with Lindsay Dodge Jeep Ram on March 23, 2022, at 3:30pm located at 8100 Centreville Rd. Manassas, VA. 20111. The following entai appointment I had with Lindsay Dodge Jeep Ram on March 23, 2022, at 3:30pm located at 8100 Centreville Rd. Manassas, VA. 20111. The following entails the details of what occurred during the service appointment visit. I brought my car in for an oil change and a state inspection. When the car was ready and brought into the enclosed waiting area it was 25 minutes before a service advisor approached me with my final invoice. During these 25 minutes I observed several service advisors chatting amongst themselves doing nothing of relevance. I asked my service advisor Magdalena assigned to me does it normally take 25 minutes to process an invoice and I was told each advisor manages their assigned customer. Why have a customer wait up to 25 minutes for the service advisor assigned to them when another service advisor could have assisted and expedited the customers wait time. This needs to be looked at by management. While reviewing the invoice I asked Magdalena what type of oil was put into the car. Was it synthetic or conventional and she was unable to answer the question? I then asked her how much the total price of the oil change was and again she was unable to answer that. I looked at the invoice and determined from the price of the oil change completed that it had to be synthetic. I then asked her does the customer have a choice as to what type of oil is used for their car and got no response. Another service advisor named Jonathan Jacobs rudely interjected and stated that I should had told them what type of oil I had wanted. While walking back to his service desk Jonathan then yelled to me from across the room and stated if I have another question to come asked him at his desk. At this point, I ignored this employee and viewed this as confrontational behavior coming from him and asked to speak with a service manager on duty. More specifically, I found Jonathan Jacobs behavior very insulting and the atmosphere unaccommodating. Jonathan Jacobs demeanor and the tone used was very unprofessional for which a customer should not have to experience. Jonathan Jacobs was very unpleasant and displayed a complete lack of customer service etiquette needed for public service. I asked to speak with the service manager on duty whose name was Michael. I summarized to Michael my concern regarding the type of oil used along with the price along with the outburst from Jonathan. Unfortunately, Michael was not much of assistance at all. He immediately was defensive and accusatory. Specifically, Michael lacked fundamental managerial skills. Michael escalated this situation by becoming very accusatory and not at all listening to the customer. Michael insisted on talking over me and not wanting to listen to anything I had to say. I, the customer had to diffuse the situation. I explained to Michael can someone tell me what type of oil was put into my car. Finally, Michael stated he thinks it was synthetic, but did not provide a positive confirmation. I assume Lindsay Dodge Jeep Ram hires professionals who not only know their jobs but takes pride in collaborating with the consumer. In the future, I would expect a much-improved professional relationship with Dodge and its employees. More

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Grateful to April and Jonathan S for their professional, accurate, thorough, and, kind care. The job was done within reasonable time and some well. They offer a car wash too which was spectacular (it lo accurate, thorough, and, kind care. The job was done within reasonable time and some well. They offer a car wash too which was spectacular (it look less than 5 mins but the car came out more spotless than a LH ExtraSuper wash at a car wash. Thanks also to Reina who brought the car around. April, thank you for running a tight team! ! More

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Vernard was great. Thank you Lindsay for the great car. I appreciate all you do. appreciate all you do. More

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Thank you Vernard for all you do. Lindsay was great. Thank you again. Yay! We love it. Thank you again. Yay! We love it. More

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Vernard was great. Thank you Lindsay. We appreciate all you did. Thank you again. Sincerely you did. Thank you again. Sincerely More

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Vernard Vernard, i cannot say more about him and the service delivered to us. Thank you Lindsay. service delivered to us. Thank you Lindsay. More

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Vernard is the best. We have a great e perience at Lindsay. Thank you and we look forward to buying again Lindsay. Thank you and we look forward to buying again More

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