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Mike Wallace
Mike Wallace at Crain Hyundai of Fayetteville

Mike Wallace | Page 8

Sales

Crain Hyundai of Fayetteville

1919 West Foxglove Drive
Fayetteville, AR 72704

Contact Me
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rated
211 Reviews

Dealership Experience

6 yrs, 3 mos

Industry Experience

12 yrs, 10 mos

not yet
rated

211 Reviews

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211 Reviews of Mike Wallace

July 07, 2022

Dealership Rating
Employee Rating

Very helpful and knowledgeable the best experience I've had buying a new car ever I had showed me how to operate and use everything on the car thanks thank you Crain Hyundai More

by harlan.jackie@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dylan Dailing

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Jul 07, 2022

harlan.jackie@gmail.com responded

Awesome thank you very much

July 07, 2022

Dealership Rating
Employee Rating

The customer service wasn’t great and they tried to upsell me on everything. -Steve More

by SteveM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Print
Jul 07, 2022

Crain Hyundai of Fayetteville responded

Steve, I am sorry that you felt our customer service was not up to your standards. That is our fault, I apologize. While you may feel that our service advisor is trying to "upsell" you on a particular service, he is in fact recommending a particular service or part that either needs attention soon or immediately. The key word is recommend. I am not sure in your case what was recommended but many times our service advisor will recommend new air or cabin filters. Perhaps tires have worn and need replacing, brake pads are worn, windshield wipers are streaking and need replaced. These are the type of issues among others that we will recommend needing attention. You will always have the final say as to whether or not you choose to have the service. We feel it is our job to keep you up to date on the condition of your vehicle. If this offends you, again I apologize. If you have further comments or questions please call me at 479-695-5807 or email me at richardmcgaugh@crainteam.net. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

June 29, 2022

Dealership Rating
Employee Rating

Michael Sutton and the rest of the team was wonderful helping mom pick out a new car that is easier for her too get in and out of easily! More

by BEATIFULDYMAMA
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marketing Team, Rick McGaugh , Michael Sutton

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June 29, 2022

Dealership Rating
Employee Rating

The fastest service. Very polite people. And the front desk lady is awesome. Glad to been there More

by rosario3508
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marketing Team, Rick McGaugh, Mark Proffitt

Print

June 28, 2022

Dealership Rating
Employee Rating

Great job, friendly and polite. Always enjoy seeing them. Super helpful and sincere. Thank you More

by JANTMORTON
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Proffitt , Jim Cox

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June 22, 2022

Dealership Rating
Employee Rating

Good customer service and nice place. Mike was friendly when we were there. Will recommend this place More

by ISHMA.DHAKAL02
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Print

June 21, 2022

Dealership Rating
Employee Rating

no one answers the phone or will call you back worst customer service I have seen out of a dealerships parts department More

by FARMINGTONAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Marketing Team, Rick McGaugh, Mark Proffitt, Dylan Way , Jim Cox

Print
Jun 21, 2022

Crain Hyundai of Fayetteville responded

I apologize that you have been unable to communicate with our dealership. Please call me at 479-695-5807 or email me at richardmcgaugh@crainteam.net. I am happy to do what I can to assist you. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

June 17, 2022

Dealership Rating
Employee Rating

Good service, friendly staff, trustworthy company awesome vehicle. fair terms, gave a great deal on my csr. More

by fridayjeffcar.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marketing Team, Rick McGaugh, Dylan Way

Print

June 13, 2022

Dealership Rating
Employee Rating

Best experience I’ve ever had purchasing a vehicle would recommend to anyone if they are looking to be well taken care of! More

by VeryHappyCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marketing Team, Rick McGaugh, Mark Proffitt, Dylan Way , Jim Cox

Print

June 09, 2022

Dealership Rating
Employee Rating

Our salesman was great and very helpful along with the finance deoartment we will definitely be back when in need for another vehicle More

by Robinrhoward1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
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