Mike Wallace
Mike Wallace at Crain Hyundai of Fayetteville

Mike Wallace | Page 7

Sales

Crain Hyundai of Fayetteville

1919 West Foxglove Drive
Fayetteville, AR 72704

Contact Me
not yet
rated
211 Reviews

Dealership Experience

6 yrs, 3 mos

Industry Experience

12 yrs, 10 mos

not yet
rated

211 Reviews

Write a Review

211 Reviews of Mike Wallace

August 31, 2022

Dealership Rating
Employee Rating

They were helpful, persistent and really yet tried to help. Mark has a big heart and really strives to find something you will love. More

by WARIGGS
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Proffitt , Jim Cox

August 31, 2022

Dealership Rating
Employee Rating

Our sales person, Mike Wallace, was very knowledgeable and had a great attitude. He answered all of our questions and was very patient with us. His professional demeanor was appreciated. Our purchase exp More

by HKOOGTHUNDER56
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick McGaugh , September at the front reception desk.

August 27, 2022

Dealership Rating
Employee Rating

Mike and the Sales manager where great! Very much appreciated them! I will definitely refer people to you. More

by michaeltribble1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Proffitt , Jim Cox

August 20, 2022

Dealership Rating
Employee Rating

The service here was very good. I brought my Hyundai Santa Fe in for a couple of recalls. The staff was very courteous and friendly. They got me right in and were done before I kn More

by Charlene M Gretsch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 03, 2022

Dealership Rating
Employee Rating

I received fast and very courteous service. The tec team found the issue with my car and ordered the part. More

by gp4714
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 03, 2022

Dealership Rating
Employee Rating

Very helpful staff. Found the vehicle we wanted. Went over documents throughly. Very please with experience More

by Rick_forge
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dylan Way , Michael Sutton and Zach

July 30, 2022

Dealership Rating
Employee Rating

Mike was a joy to work with! Professional and caring. Didn’t strong arm at all but gets the sale! More

by Henders29
Customer Service
Friendliness
Price
Recommend Dealer
Yes

July 17, 2022

Dealership Rating
Employee Rating

Everyone was really nice and helpful. I wasn't pressured into anything. I received a fair price for my trade in. More

by llwilliams5
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Proffitt , Jim Cox, Michael Sutton

July 16, 2022

Dealership Rating
Employee Rating

They kept my car for 3 months and lied to me about getting it fixed then they called to tell me my car is ready but NOTHING was fixed. Liars and cheaters people in this dealership across the board. Th More

by MUSTAFA_OBEIDAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: R G, Marketing Team, Rick McGaugh, Mark Proffitt, Dylan Way , Jim Cox, Zachery in finance and Zachary in service, Mike in sales, GM.. all horrible

Jul 18, 2022

Crain Hyundai of Fayetteville responded

I have discussed the situation with you personally on the phone. To say we have done nothing to help with the repairs on your vehicle is simply not correct. As far as the warranty is concerned, I have personally told you I would be happy to cancel the warranty if you feel it "does not apply". You ask me to give you an explanation of why it took so long to get your vehicle back to you. As I told you on the phone, I will call you once I can discuss the service time line with the service manager. If you have additional comments please call me at 479-695-5807. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

Jul 18, 2022

MUSTAFA_OBEIDAT responded

We discussed the situation on the phone I wasn’t given any solutions. When I say you kept my vehicle for 3 months and didn’t do anything with it this is 100000% correct. I had to take it to another dealership and after I spent hours at your dealership I managed to get $1000 to pay for ONE of the repairs not everything. Also, it’s not that I “feel” like the warranty does not apply it is a FACT. You are attempting to change what happened but I am NOT the person that was lying over the past few months. You are offering to help me cancel the worthless warranty but I’m still not going to get 100% refund on it. Everyone I talked to at your dealership lied to me, service manager doesn’t know what the function of an emergency break is, salesman lied left and right about how they sold it to another customer when they refused to sell it to me, GM said he didn’t approve any repairs on drive shaft when I was getting calls from service Mgr every other week that there are delays with the drive shaft, they said my emergency brake was fixed but wasn’t, GM told me I wish we never sold you this vehicle.. and so many things we discussed over the phone. Don’t make me sound like a liar.. I have nothing to hide!

July 15, 2022

Dealership Rating
Employee Rating

Well they have great service everyone was very personable and attentive the atmosphere was very comfortable and we’re loving the product More

by Beckesparks
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Not sure if the floor managers name but he was very helpful

...
7
...

Dealership Inventory (287 Vehicles)

new 2026 Hyundai Palisade car, priced at $49,438
2026 Hyundai Palisade
new
Brass exterior
Automatic
All-wheel Drive
new 2026 Hyundai Venue car, priced at $24,253
2026 Hyundai Venue
new
White exterior
CVT
Front-wheel Drive
new 2027 Hyundai SANTA CRUZ car
2027 Hyundai SANTA CRUZ
new
Sage exterior
Unknown
All-wheel Drive
new 2026 Hyundai Palisade Hybrid car, priced at $52,339
2026 Hyundai Palisade Hybrid
new
White Pearl exterior
Automatic
All-wheel Drive
new 2026 Hyundai Venue car, priced at $24,294
2026 Hyundai Venue
new
Gray exterior
CVT
Front-wheel Drive
new 2026 Hyundai Venue car, priced at $24,255
2026 Hyundai Venue
new
Shimmering Silver exterior
CVT
Front-wheel Drive