Mike Stoupakis

Brooklyn VW service was a terrible experience. I dropped my atlas sport off to have it repaired under warranty for faulty infotainment system. The part was ordered and I left my vehicle at VW ove I dropped my atlas sport off to have it repaired under warranty for faulty infotainment system. The part was ordered and I left my vehicle at VW overnight. I was told by text by a service tech esquiel that my car was ready the following day after the new part was put in. My wife took uber there to pick up the car but they changed their story last minute about how the part wasn't the right one or that it wasn't installed properly. They were speaking in riddles. We lost time and pay and to say they would give us a loaner vehicle however they didn't have one at their location!!. It took all day up until they told us to come there that the issue wasn't fixed. They wasted our time. Me and my wife both work and can't afford to work around their schedules. Time to move on to another VW dealer and see if they can rectify this issue. BROOKLYN PEEPS stay away from these amateurs..... More

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Worst experience ever. The management at this place is non existent. If a customer waits months for a repair and a manger says nothing throughout all the correspondence it’ The management at this place is non existent. If a customer waits months for a repair and a manger says nothing throughout all the correspondence it’s a clear indicator on how this place is run. I will definitely be writing an extensive letter to corporate. With these type of business practices, I don’t forsee the manager or place sticking around much longer. More

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I took my 2017 Mitsubishi outlander sports to have my Catalytic converter replaced after it got stolen. After I collect my vehicle I drove to PA my vehicle broke down on the highway I tow it to a dealers Catalytic converter replaced after it got stolen. After I collect my vehicle I drove to PA my vehicle broke down on the highway I tow it to a dealership I found they installed an aftermarket catalytic converter in my vehicle. I cost me $975 .00 to fix . I took the vehicle back to them they removed the aftermarket catalytic converter and replaced another after market converter. If you took your vehicle there for that reason check out your vehicle to see what they installed.. More

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