Mike Siefers | Page 29

Purchased a 2011 Jeep wrangler in March of 2024. Had problems from the start. Purchase agreement and especially GAP insurance! Drove the Jeep for (two weeks) and then took it back to Kenny Ross beca Had problems from the start. Purchase agreement and especially GAP insurance! Drove the Jeep for (two weeks) and then took it back to Kenny Ross because we were having issues with the (BRAKES)! Absolutely no communication from Kenny Ross. I had to call in a (MONTH) later to find out that they were putting a transmission in the Jeep. Kenny Ross tried to deliver the jeep (THREE) times over the next several months but when we test drove it a (HOT OIL) message and alarm came up on the dash! AND NONE OF THE ORIGINAL ISSUES WERE REPAIRED! Today is November 14, 2024 and I STILL DO NOT HAVE THE JEEP BACK!!!!! I’m only thankful that I purchased a warranty on this vehicle because EVERY TIME KENNY ROSS TRIED TO RETURN THE JEEP TO ME IT STILL HAD PROBLEMS!!!!! The management were treating me like I was an unreasonable customer and at one point told me there was nothing else they were going to do about the jeep when it seems like they did absolutely NOTHING TO FIX (ANYTHING)! 8 months and I still do not have possession of the vehicle I purchased!!!!!! BEWARE Oh yeah, originally I was dealing with David Debruyn he is no longer with Kenny Ross. Then I was dealing with Jim Lokar (center manager) he is no longer with Kenny Ross! What is going on here? More

by JAMESMCC6778 Verified Customer Verified Customer

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Everyone was friendly. The service I received was prompt! I was happy with how everyone communicated with me! The service I received was prompt! I was happy with how everyone communicated with me! More

by JENNIFERHF Verified Customer Verified Customer

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Very professional and quick. Makes accomodations for those getting their cars worked on and makes the wait enjoyable. Makes accomodations for those getting their cars worked on and makes the wait enjoyable. More

by S.FLODINE96 Verified Customer Verified Customer

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I love Kenny Ross of Irwin Pa. The staff are always nice and the place is immaculate and the coffee bar is a bonus! The staff are always nice and the place is immaculate and the coffee bar is a bonus! More

by Grammyp Verified Customer Verified Customer

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Timely service with a friendly staff. The waiting area was comfortable with free WiFi, drinks, and 2 boxes of donuts. The waiting area was comfortable with free WiFi, drinks, and 2 boxes of donuts. More

by AWH143FE Verified Customer Verified Customer

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Service at Kenny Ross was quick and efficient. And it was a nice perk to have coffee and a donut while we waited! Thank you! And it was a nice perk to have coffee and a donut while we waited! Thank you! More

by phylfriend Verified Customer Verified Customer

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Excellent and professional service on my vehicle. They are proactive and try to make the experience as pleasant as they can They are proactive and try to make the experience as pleasant as they can More

by DRSPILSBURY Verified Customer Verified Customer

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Service staff is very knowledgeable and helpful. No pressure and was willing to help me No pressure and was willing to help me More

by DAVEDAVE_1957 Verified Customer Verified Customer

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The handled everything professionally, my car was fixed without any problems and even though there is a part on back order, they will let me know as soon as it comes in. without any problems and even though there is a part on back order, they will let me know as soon as it comes in. More

by BK3607 Verified Customer Verified Customer

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I had a problem with a seatbelt on a brand new car that did not retract. There was damage to the seatbelt, the buckle, and a dent in the door. This happened when I dropped a friend off and heard a loud no did not retract. There was damage to the seatbelt, the buckle, and a dent in the door. This happened when I dropped a friend off and heard a loud noise after I drop them off. The service desk technician and another employee implied that my guest had use the seatbelt incorrectly. This is a brand new car and I really didn’t like that. I had to insist that they replaced the buckle. When I got home, I found that there was a ding in the door. This was obviously caused by the seatbelt as it bunked around outside my car. That was the last time it had been driven before going in for my inspection. I did talk to the person who is the service supervisor. He was apologetic, but the fact I have to go all the way back there to have it fixed, and the fact that it was implied my guest had used. The seatbelt incorrectly was very upsetting. More

by CRLAURENT5 Verified Customer Verified Customer

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