Mike Siebert
Hyundai Service Manager
Ken Ganley Westside Imports
25580 Lorain Road
North Olmsted, OH 44070
16 Reviews
Write a ReviewDealership Experience
4 yrs, 7 mos
Industry Experience
17 yrs, 8 mos
Languages Spoken
English
16 Reviews of Mike Siebert
December 21, 2024
Completely bad experience. Awful. I would’ve gotten better service at Autozone. My issue was a tire that was losing air. If the back and forth I went through just for that (i Awful. I would’ve gotten better service at Autozone. My issue was a tire that was losing air. If the back and forth I went through just for that (including your service department telling me initially it would take more than a month to even look at it) is standard at your service center, I’ll be taking my vehicle elsewhere for service. What a mess! More
Other Employees Tagged: Leron Burshtein
November 19, 2024
Cyrus kept us up to date and was excellent to work with! The whole team was great! The whole team was great! More
Other Employees Tagged: Cyrus Jones
September 05, 2024
Oil change not reset, sandi would not give directions, said tech would email how to reset, tech never sent direction. So my car says I need an oil change, I have a warning light on the dash and Hyundai i said tech would email how to reset, tech never sent direction. So my car says I need an oil change, I have a warning light on the dash and Hyundai is emailing telling me I'm over due. But service doesn't seem to care. Giving me direction should have been the easiest way to solve problem, but I guess that was to hard. More
Other Employees Tagged: Sandi Kuzma
August 07, 2023
Michael and Louis were outstanding! !! Sales and service are second to none. I wouldn’t go anywhere else!!!! !! Sales and service are second to none. I wouldn’t go anywhere else!!!! More
Other Employees Tagged: Steve Warshawsky, Sandi Kuzma , Ariella Cancel, Louis cheers
July 15, 2023
People working there are great. My main problem is that the car was damaged before it was sold to me and that was never disclosed. To the service department’s credit they corrected My main problem is that the car was damaged before it was sold to me and that was never disclosed. To the service department’s credit they corrected the damage, but I still had to take time to take the car in and pick it up with no compensation offered. The bottom line is I don’t feel I bought a new car, I feel I bought a damaged car. They said it’s not that unusual but what is unusual is that i had to find the damage. It was never going to be disclosed to me. Unsatisfied to say the least More
Other Employees Tagged: Sandi Kuzma , Kevin Duffin, Trey Keyes
June 21, 2023
After a lengthy process of testing my vehicle for an engine problem the dealership was able to replace my engine under the power train extended way. The service department and technicians submitted all engine problem the dealership was able to replace my engine under the power train extended way. The service department and technicians submitted all necessary information to finally have it approved. Once all parts were available they had my vehicle ready within a couple weeks. The service department supplied me with a vehicle the entire time my car was unavailable and always kept me up on what work was going on and a time frame. Always courteous and willing to answer any questions I had. More
Other Employees Tagged: Ariella Cancel
May 07, 2023
The salesman and manager worked with me to get the purchase done to my satisfaction. purchase done to my satisfaction. More
Other Employees Tagged: Sandi Kuzma , Kevin Amolsch, Bosko Gasic, Trey Keyes
February 20, 2023
I’ve been coming here for years and I’ve always been happy with the service. They replaced any part that broke during any service for free and they were very honest about it, which is unusual for a repa happy with the service. They replaced any part that broke during any service for free and they were very honest about it, which is unusual for a repair shop :) More
Other Employees Tagged: Jasmine Nowakowski, Chris Wheatley, Aunna Regas, Dominique Viccarone , Camryn Bumgardner, August Zwierlein