Mike Shuman | Page 13

The customer service is AMAZING. We bought 2 cars thank to Cowboy Chris, Danny, and Mike. Their price, service, and inventory is incomparable! They helped us find the perfect car and worked with our budget to Cowboy Chris, Danny, and Mike. Their price, service, and inventory is incomparable! They helped us find the perfect car and worked with our budget and demands. They treated us like family. We definitely recommend this dealer and their amazing employees. More

by jeshilma Verified Customer Verified Customer

Report | Print

Great dealership! We walked away with a great deal on a great used car. The manager staff was awesome. Our sales person was alright but we loved working with the manager team when it came down to the final great used car. The manager staff was awesome. Our sales person was alright but we loved working with the manager team when it came down to the final deal. More

by casiemic Verified Customer Verified Customer

Report | Print

Absolutely the easiest and fastest timeI have ever spent in a dealership. From my sales rep Jerry right to Mike in finance to General sales manager Wade. A great experience all around in a dealership. From my sales rep Jerry right to Mike in finance to General sales manager Wade. A great experience all around More

by PMENDOZA17 Verified Customer Verified Customer

Report | Print

I had been to 8 different Jeep dealerships trying to get my Sahara as planned. Jerry Ulm was the BEST experience. Salesperson Blake was super awesome. He connected with me right away from the day I set the my Sahara as planned. Jerry Ulm was the BEST experience. Salesperson Blake was super awesome. He connected with me right away from the day I set the internet inquiry. He walked me me ALL the way through till the end of the sale. Jay and Mike from the finance team were sooper nice to make sure I get above and beyond for my demands. Thanks SO much for making it a memorable experience. More

by srihary Verified Customer Verified Customer

Report | Print

Everyone at Jerry ulm were amazing to work with from the first call I made to them to leaving off the lot in my new journey! I got a fantastic deal and they even called me after I left to tell me they got m first call I made to them to leaving off the lot in my new journey! I got a fantastic deal and they even called me after I left to tell me they got my payments dropped another $40!! I recommend this dealer 100% More

by S.ZETTLES Verified Customer Verified Customer

Report | Print

Easy to work with straight forward Everyone worked well together, everyone on the same page with similar energy , knowledge, and eager to do business/make customers feel like they are t Everyone worked well together, everyone on the same page with similar energy , knowledge, and eager to do business/make customers feel like they are their first concern. More

by pmtmajjm Verified Customer Verified Customer

Report | Print

WORST CAR BUYING EXPERIENCE THE JERRY ULM WAS MY WORST I HAVE ON BUYING A CAR . I DROVE FROM KISSIMMEE TO TAMPA FOR A DEAL MADE ON THE PHONE WITH THE INTERNET MANAGER JOE HILL AN THE JERRY ULM WAS MY WORST I HAVE ON BUYING A CAR . I DROVE FROM KISSIMMEE TO TAMPA FOR A DEAL MADE ON THE PHONE WITH THE INTERNET MANAGER JOE HILL AND IN TRUSTING HIM AND THE SALES PERSON WAS NEXT WORST MISTAKE.THE PRICE WITHOUT MY KNOWLEDGE AND NO PRIOR NOTICE WAS JACKED UP AT LEAST 2,000 DOLLARS BY THE TIME I NOTICE IT I WAS HOME. I COULD NOT DRIVE BACK FOR A COUPLE DAYS BECAUSE OF A COUNTY LOCKED DOWN DUE THE CORONA VIRUS EMERGENCY.WHEN I FINALLY WENT THREE DAYS LATER I WAS IGNORED LIKE THEY NEVER SEEN ME BEFORE SO I WAS DEFRAUDED AND COULD DO NOTHING ABOUT IT.I COULD NOT EVEN GET A SECOND KEY FOB FOR THIS CAR. TO TOP THINGS OFF A CANCELLATION I MADE THAT DAY FOR AN ESP POLICY AND GAP INSURANCE THE PAPERS WERE MYSTERIOUSLY LOST I TO RESUBMIT AS OF TODAY 5/24/2020 I HAVE YET TO SEE THEM REFUNDED TO MY LOAN ACCOUNT. I WILL NEVER BUY AT A MORGAN AUTO GROUP DEALERSHIP. MR FALCON SAW NOTHING DONE WRONG WHEN I SPOKE TO HIM I THANKED. More

by JUAN LACEN Verified Customer Verified Customer

Report | Print

No or poor follow up. Did not receive a owners manual, No or poor follow up. Did not receive a owners manual, even after I requested one. Still have not received my extended warranty paper work. No or poor follow up. Did not receive a owners manual, even after I requested one. Still have not received my extended warranty paper work. More

by billfalin Verified Customer Verified Customer

Report | Print

Sales technique leaves a lot to be desired. Justifies the reputation of a “used car salesman..” Didn’t really know enough about the Jeep we bought. Acted like he was doing us a favor. Finance guy the reputation of a “used car salesman..” Didn’t really know enough about the Jeep we bought. Acted like he was doing us a favor. Finance guy was incredible. More

by marylwright Verified Customer Verified Customer

Report | Print

Sales was unable to deliver on most promises but was unwilling to adjust price. Good deal but lacked good walk around. Accounting was really great. unwilling to adjust price. Good deal but lacked good walk around. Accounting was really great. More

by ANGELOCAVARETTA Verified Customer Verified Customer

Report | Print