Mike Schuepfer

This dealer leaves a lot to be desired. We purchased a car there from Matt. Matt was an excellent sales representative with solid product knowledge. If this was a review on him he deserves 5 stars. Howeve car there from Matt. Matt was an excellent sales representative with solid product knowledge. If this was a review on him he deserves 5 stars. However, this review is on the dealer. If we could rank lower than 1 star, we certainly would. Our deal included a free loaner when the car went in for service. They use suggestive selling to over maintain the car to increase their labor hours per repair order. Therefore, driving your cost higher than needed to maintain our daughter's car. This was her first service after purchasing a certified Mazda 3. They took advantage of our 18-year-old daughter by telling her she needed items that she did not, on a car they just certified. They did provide a free loaner that wasn't cleaned. We know it wasn't cleaned because they left a loaded 9mm handgun in the passenger's seat. Forget Covid-19 for a minute. Would hate to imagine what may have happened if they provided the same car to someone that had a child that was unaware of gun safety. When we brought it to their attention, they simply shrugged it off. Then our daughter was involved in a rear-end collision and we took it in for a repair estimate. They do not have body shops to support you after the sale. Then simply asked for a trade-in value with and without a carfax to support our claim for diminished value on an insurance claim. They also could not perform this simple kelly blue book valuation. Contacted another local Mazda dealer and they are happy to provide the simple service. Before you purchase consider if they can safely and competently support you after the sale. Everyone has enhanced their safe practices of cleaning and sanitizing vehicles to protect the people we love. Premier Mazda is not taking precautions. They are in it for profit only. More

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Should be your first stop for new Mazdas! This dealership will find you what you want fast and then make you a deal that can't be beat! Save yourself some time and gas and try here first if l This dealership will find you what you want fast and then make you a deal that can't be beat! Save yourself some time and gas and try here first if looking for that new Mazda - they likely have the one you want in stock, too. More

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Enjoyable experience with the new MX-5 shopping and purchase. Matt provided the information I needed in a timely manner. The financial process was quick and Mike was very professional. purchase. Matt provided the information I needed in a timely manner. The financial process was quick and Mike was very professional. More

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I purchased a brand new Mazda 6 Grand Touring from Premier Mazda in May. The buying experience was pretty good, we did have a lot of time waiting around for them to get the paperwork finished. Jessic Premier Mazda in May. The buying experience was pretty good, we did have a lot of time waiting around for them to get the paperwork finished. Jessica was great to work with and very friendly and professional. Their interest rates were very high so I called my Credit Union for a loan and the interest rate was half at what Mazda could offer. So we did our financing with my credit union. Michael the finance guy was really great. Very nice, very knowledgeable, and professional. Michael was quick and got us all finished up very quick. When we were going over the car I noticed some significant scratches on the back trunk and a dent in the side trim piece. I was told to bring the car back when I come to pick up my registration paperwork to get those repaired. They also said they owed me a tank of gas because their gas card wasn’t working at the time. No big deal. I went on my way with my new car. This is when the trouble began. So I got a call that my paperwork was ready to be picked up. I bring my car back and drop it off. They provide me a rental car and said they would call me back tomorrow afternoon so I could come get my car. 4:30pm the next day. I still hadn’t received a call. So I call Premier. Lisa said she just hadn’t had a chance to call me to tell me. They were going to wash the car and it would be ready in about 30 minutes. I head over to the dealership to pick my car up. I’m standing in the lobby waiting. 2 other guys are standing at their desk and neither of them ask me why I’m there so I’m just standing there until Lisa was finished with her current customers. Lisa hands me my keys and I go get my car. When I see my car it was definitely not washed (dirtier) than when I dropped it off but no big deal. I go to look at the scratches on the car and they are still very noticeable and the trim piece was in worse condition than it was to begin with. So I go back in and tell Lisa. She goes and gets Chris Auhall. Chris doesn’t say hi or introduce himself. Just walks me out to the car and looks at the scratches and says “well those are really deep scratches, I don’t see how you thought we could fix those”. It seemed he was blaming me for the scratches on the car. I was just following up what was promised when this car was purchased. He then looks at the trim piece and says “that’s how they all look”. There was another Mazda 6 beside my car and I said “this one doesn’t look like that”. Then he grunts and starts walking towards the building. I follow behind him. Doesn’t hold the door for me and just walks away. Very poor customer service skills. So I’m just waiting, other employees walk by and no one tells me anything or says anything. Then Jason Barrett comes and introduces himself and we chat. He apologizes and explains why they couldn’t do more on the scratches and I understood. We came to an agreement to have a spoiler installed to make up for the issue. He said he would call me in a week and we would get the car back in for the repair of the trim piece and the new spoiler. So I left. More than a week had passed and I hadn’t heard anything. So I emailed Jason and asked for an update. No response. So the next day I call and I left a message. Once again no response. I call once again the next day and get thru to Jason. He said he hadn’t heard anything on the parts and would call me back once he found out what was going on. Next day (Friday) I hear nothing. So i go thru the weekend. I emailed him on Tuesday saying I haven’t heard anything. He said he was told they tried calling me but no answers and that Lisa left a Voicemail. I had not a call. The next day I finally get a call from Lisa stating the parts were in and they could get my car in on Monday. So I bring the car on Monday and reminded them I still haven’t received a tank of gas like I was promised. She said she would make sure it was all done by tomorrow (Tuesday) and she would call me when it was ready and gave me a rental car. The rental car was gross. The interior smelled so bad and was sticky everywhere. I even showed my coworkers and they all agreed it was nasty. 4:30 the next day I haven’t received a call so I just decide to show up to Premier Mazda. I show up and Lisa greets me. I inform her of the rental car and how gross it was inside. She apologizes and gives me my keys. I asked her before I go did you fill the gas tank up. She goes out and looks and of course. The tank was still empty. So now I’m having to sit around and wait when I have somewhere to be for about 20 minutes on something that should have been the easiest thing to do. I get in my car and leave. The gas tank wasn’t all the way full but I didn’t care. I was already annoyed and I left. I get home and look at the work they did. The trim piece is a lot worse than the last one. It now has bumps all down it. I call Jason immediately. I receive voicemail. I’m getting used to voicemails because no one ever answers their phones here besides the receptionist. I left Jason a message (on Tuesday) and told him the car was still not correct and for him to call me. I go to work the next day and send Jason and email concerning my car. I still haven’t received a phone call or email regarding this and it’s been over a week. I was also never informed that the car still wasn’t repaired correctly. I don’t know if no one checks their work at this dealership, but if you can’t get something right, I feel like you should have some kind of heads up before returning the car to me. Premier Mazda just seems like a dealership that will makes promises to make a sale, but once the sale has been completed customer service goes to nothing. Update just went back for them to install the new trim piece for the 3rd time and the piece was right before it was put on my car, and then once installed it was damaged. Service manager Chris told Lisa “there is nothing we can do and wouldn’t fix it or come out of his office to say this to me”. Chris the service manager must have the worst customer service I have ever dealt with in my life. More

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Really great- from start to finish. They made buying my car a nice, easy and painless experience! From salesman, service to finance manager, they are all super people to work with. car a nice, easy and painless experience! From salesman, service to finance manager, they are all super people to work with. More

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Exceptional service above and beyond Matt followed up every step of the way. Of particular note: He brought me my new car today and was extraordinarily patient and thorough answering e Matt followed up every step of the way. Of particular note: He brought me my new car today and was extraordinarily patient and thorough answering every question and showing me every operational detail. . He put me at total ease. Premier has given me every indication that they will take good care of me through my years of ownership. I am pleasantly surprised and feel I have made a good choice in dealerships. More

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No hassle! Was in and out with no hangups. All my worries were addressed and taken care of quickly and professionally. Picked up the car freshly cleaned and wi Was in and out with no hangups. All my worries were addressed and taken care of quickly and professionally. Picked up the car freshly cleaned and with full tank of gas! More

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Easy buying experience Good selection, helpful employees. Said I. did a nice job and was pleasant to work with. Didn't have any problems with the entire experience. Good selection, helpful employees. Said I. did a nice job and was pleasant to work with. Didn't have any problems with the entire experience. More

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Lease The existing & personal experience I had with Mr. Jim , most experienced and knowledgeable personality who walked me thru end-end process of leasing. The existing & personal experience I had with Mr. Jim , most experienced and knowledgeable personality who walked me thru end-end process of leasing. I recommend those who plan to lease Car, should see Jim & his team. Thanks for their wonderful support. I wish them best wishes & goodluck for new new client. Rgds, IMS More

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Overall Positive Purchasing Experience Purchased a new vehicle here after my previous car was totaled in an accident. I was extremely satisfied with the quality and promptness of communicat Purchased a new vehicle here after my previous car was totaled in an accident. I was extremely satisfied with the quality and promptness of communication throughout the process with various members of the sales staff. We were able to reach an agreement fairly quickly on what I thought was a fair price. My only issue came when it was time to discuss financing terms at the dealership. I found the tactics in that area to be purposefully confusing and misleading. I'm sure the salesperson was just doing as directed by management, but I had to stand my ground and ask for specifics rather than be coerced into signing and agreeing to terms that weren't made 100% clear. Beyond that, the process was simple and easy. I also appreciated not being strong armed and pressured into a lengthy discussion about extended warranties and other add-ons. Matt in particular was excellent to work with and stayed in constant contact both before and after the purchase to ensure I was taken care of. Will definitely be going back to this dealership for service appointments and keep in consideration for any future purchases! More

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