Mike Rutherford
Mike Rutherford at Honda of Superstition Springs
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Mike Rutherford

General Manager

Honda of Superstition Springs

6229 E Auto Park Dr
Mesa, AZ 85206

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16 Reviews
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16 Reviews

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16 Reviews of Mike Rutherford

June 22, 2024

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Employee Rating

We have tried to work with them several times. They are awful. We have 2 open recalls that we can't seem to get them to fix. Twice we called and scheduled times and they promised we could have a l More

by daisy88883
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

November 12, 2023

Dealership Rating
Employee Rating

Honda Superstition Springs where I purchased my car in 2018 used to be excellent. I have all my servicing there as well. I went in last week with an appointment to have something that’s been recalled fixe More

by mc243lgg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 12, 2023

Honda of Superstition Springs responded

Hello, Customer satisfaction is a top priority for us as well as offering five-star service to our customers. I would like the opportunity to speak with you about your interactions with our Service Team during your visit for a recall on your vehicle. Would you please reach out to me at a time that is convenient for you to discuss this further? Sincerely, Mike Rutherford General Manager miker.hondas@gmail.com 480- 355- 6926

May 25, 2020

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Employee Rating

Best buy ever!!! I worked with a total of 4 individuals. My credit was a bit skechy...but they made me feel like family, all of them. No pressure, just caring, and I a More

by tcampbell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 25, 2020

Honda of Superstition Springs responded

Thanks for your feedback. We are happy to know of your review and satisfaction. Please feel free to reach out to us directly if we can do anything else for you.

April 04, 2019

Dealership Rating
Employee Rating

Complete and total disappointment and regret. Originally went in to fix a simple tint mistake that was never applied but paid for and to speak about finding a certain new car for my 90 year old; V More

by Invictus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Cameron Mundt, Tommy Durante. Dave Hernandez.

Apr 19, 2019

Honda of Superstition Springs responded

Hi, I regret hearing that you felt that the services you received did not meet your expectations. Our customers are our highest priority, and I would certainly appreciate the chance to discuss what happened with you. Please feel free to reach out to me at your convenience. It would be my pleasure to assist you in any way I can. Best, Mike Rutherford General Manager miker.hondas@gmail.com 480- 355- 6926

February 01, 2019

Dealership Rating
Employee Rating

CERTIFIED USED CAR INFESTED WITH BED BUGS HONDA OF SUPERSTITION SPRINGS SOLD MY DAUGHTER A CERTIFIED USED VEHICLE INFESTED WITH BED BUGS. She purchased the previously leased 2016 Honda Civic o More

by mad-dad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Aaron Hammer

Feb 16, 2019

Honda of Superstition Springs responded

Mark, We pride ourselves on the high standards we maintain for our vehicles. As a company, we are sympathetic to your daughter's situation but the dealership did not cause the vehicle to have bed bugs. As for the transaction, it was handled in a professional manner, being extremely sensitive to your daughter's situation. Sincerely, Mike

Feb 17, 2019

mad-dad responded

IN RESPONSE TO MIKE RUTHERFORD, THE GENERAL MANAGER'S, COMMENTS REGARDING THE BED BUG INFESTATION IN A CERTIFIED 2016 HONDA CIVIC: Thank you. Your response is exactly what I was talking about. There is honestly no other explanation that makes sense as to how and when the bed bugs entered my daughter's life: with the bed bug's abilities to hide deep and remain dormant for months without feeding; the population size and combination of adult and baby bugs that appeared in the infestation; how long it takes for an infestation to grow - it happens slowly, over weeks and months (not in a few days) --; how quickly the infestation presented itself after she bought the car; that she had never had a bed bug encounter before in her entire life; and, possibly, even the fact that the car had been leased up until November 2018, the Certified 2016 Honda Civic she bought on Saturday January 12, 2019 at Honda of Superstition Springs was ground zero. To recap, she suffered bug bites bad enough to go to Urgent Care on Sunday January 13th - the day following the purchase of the vehicle --; she saw 2 bugs on Monday (one crawling on her leg while driving, the other later in her pants on her leg); and on that Tuesday morning, January 15, 2019, my daughter, Rachel, saw bed bugs all over the Civic she had bought 3 days before. She called Honda of Superstition Springs and was told that they were sending a tow truck for her car and they would also send someone to pick her up, as well. Neither she nor the tow truck driver knew that she was supposed to ride back with him. So later a van was sent from the dealership, but she was not allowed by the driver to ride back in it because of her bed bug issue (the driver was not told about the circumstances so was not prepared: he did not have any plastic sheeting to cover the seats). She understood. She sat outside, mostly in a park about a block away from her place of employment, without her coat (she left it in the car where it had been earlier in the morning -- she didn't trust that it had not also become part of infestation) for over six hours before it became clear no one from the dealer was coming for her. I picked her up in my van, with the passenger seat covered in plastic (by her request). Somewhere in there, while she was calling from the park, she was also informed by the dealer that they would not be able to give her a loaner car off their lot, while her car was being treated, because she had been contaminated by the infested car. But she was told that they would see about getting her a rental car from Enterprise, advising her to not tell them about the bed bugs. This was something she would not do, and told them so at the time - my daughter is honest to a fault. For example: when she was in an intersection accident about 3 weeks earlier, when her previous vehicle was totaled, she was found to be 80% without fault in the causing accident - the remaining 20% was because she admitted that she was driving 50 mph in a 45 mph zone (she knew this because she had had her cruise control set for 50 mph). This off course meant that the amount the insurance company paid on the totaled vehicle was $200.00 less than it would of otherwise (20% of the $1000.00 deductible). But that's just her way. That accident is what precipitated her need to get a new vehicle. And the $6450.00 payout from the insurance company (which came to me, because I still had the title on her car), plus an additional $3000.00 that I gave her, became the $9450.00 down payment that was made on the 2016 Civic on Saturday January 12th. And on Thursday January 17th, when the dealership wanted to get her into a new vehicle because they were "mortified" by her experience, all but a $1000.00 of that down payment was NOT credited towards the new replacement vehicle that was sold to her only 5 days later. This should be a really serious cautionary tale to anyone who reads this review.

November 02, 2018

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Employee Rating

I felt valued My sales representative Mike Lacey spent a good amount of time with myself and my father in finding the right price and the right vehicle that I was l More

by Tiffany Medina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mehdi Soleymanpour, Michael Rutherford, Michael Lacy , David Hernandez

Nov 03, 2018

Honda of Superstition Springs responded

Hi Tiffany, thank you for the five-star review! We're so glad that you enjoyed your experience with our team. It's great to know that we continue to earn your family's business with our excellent service and attention to detail. We're always happy to help you with your vehicle needs.

October 09, 2018

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Employee Rating

Did it again. I would like to say that Superstition Springs Honda has been my go-to place to buy a car in the past 5 years. The salesman are friendly and helpful Fi More

by Dan mariani
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Michael Lacy , The finance team is awesome and informative and suiting my needs and protecting my car

Oct 09, 2018

Honda of Superstition Springs responded

That's fantastic to hear! We are happy to hear of your outstanding experience at our dealership. We wish you the best! Thank you for your review!

September 23, 2018

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Employee Rating

Awesome Experience!!! Bought many Honda’s from Honda Superstiton Springs and always had a great Experience and will come back to do it again! Awesome Job 😊 the w More

by Pilot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kenny Gess, Michael Rutherford , Adrian Gonzalez, David Field

Sep 23, 2018

Honda of Superstition Springs responded

Thank you so much for sharing your experience with us! We're delighted that we continue to earn your business with our excellent customer service. We look forward to serving you for many more years to come.

August 24, 2018

Dealership Rating
Employee Rating

New Honda CRV My experience dealing with Michael, Adrian, and Amir was very pleasant and quick. I love my new molten lava CRV EX! The ride is so nice!! More

by Maford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Adrian Gonzalez, Amir Fallahi

Aug 25, 2018

Honda of Superstition Springs responded

Thank you so much for the five-star review! Congratulations on your new car! We are so glad to hear you had a pleasant experience with our team, and hope you enjoy everything about your new ride!

August 18, 2018

Dealership Rating

Service has become an issue. I’m not writing about the car or issues with the car. Repairs happen. What this review is about is the total lack of customer service within the ser More

by J. Pickett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Sep 03, 2018

Honda of Superstition Springs responded

Jerry, I am concerned by your feedback and regret to see you are inconvenienced by any customer service during your service visits that did not meet your expectations. Please know I take your feedback seriously and would appreciate the opportunity to elaborate on your feedback. Would you please reach out to me with your preferred contact information at your earliest convenience? Thank you for your time. Best, Mike Rutherford General Manager miker.hondas@gmail.com 480- 355- 6926

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