Mike Rocha

Amazing environment, really does try to help you out and get you the car you want get you the car you want More

by JENNAPOGOREK224 Verified Customer Verified Customer

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It was the worst experience in my life. I called ahead to make sure that everything was in Line and I wouldn’t go there for nothing mind you. I live far across town. I spent 40 bucks to go I called ahead to make sure that everything was in Line and I wouldn’t go there for nothing mind you. I live far across town. I spent 40 bucks to go there. I did not want to spend $40 to go back home of total $80 in Uber. The salesman did tell me that we’ll make a deal you come here. I’ll pay for your Uber back. If you don’t get a vehicle, and I told him deal.so my salesman confirmed Me everything will be good and 90% sure. will have a car today, so I go down there We get qualified bank approves. We have the total amount down payment verified place of residence. Reference got Insurance Purchase it right there inside the dealership. but for some reason, Mister, Mike Rocha wanted more proof, and more proof, and more proof After that even then he wanted me to take the car home and bring more documents back after we signed the deal and close the deal. He never asked anyone else in the store for that much verification. I felt very uncomfortable. I felt That This was a racial profile. My husband, being Hispanic. And myself being African-American, Also, he was pressuring our salesman on the side. He didn’t know I can hear him. I can hear him pressure him asking him question Do you trust them? This will be on you, etc.. Also made me feel very very uncomfortable and I can see my salesman , felt very uncomfortable also. This would’ve been the best Experience and fast and professional Purchasing a vehicle I have ever had. The salesman was great. He made me feel comfortable Welcome, and made me feel good Purchasing my vehicle until the end. When Mister Mike intervene and felt some type of way that we didnt deserve to have a vehicle or felt some type of way that he had to get more documents for his Self. I don’t know what he was looking for, but whatever it was, it was unacceptable. And very rude. I was uncomfortable. I felt singled out, especially as Other customers watch speechless and Mr. Mike on the sideline, just smiling, the salesman told me to come back with more documents. Approving my Power bill was paid. It was a balance of 700. I paid the balance in front of them to zero. Showed him the nevada power app that it was paid.But still That was not enough. At that point. I felt the Tension from him And then I told him you know what if it’s this much of a problem. I don’t want the vehicle. You didn’t harass anyone else about verification. I paid the bill in front of you. And you still harass. You made me feel like I was beneath everyone else. I never felt that way in my life myself as a store manager. I’ve never made a customer feel like that. And I will never make a customer feel like That. He got what he wanted he made me feel so embarrassed and so uncomfortable, even when they told me to come back with documents again to get the car tomorrow.But I don’t want to. I feel embarrassed, and a shame. And I should have no reason to feel that way when I’m purchasing a vehicle when one minute when I got There I felt comfortable happy. Excited to a scared hermit. I don’t wanna go there again. I don’t feel comfortable going back there. I hope you guys resolve this issue or at least confront him about it, so he would never ever make another person filled the Way, I felt It’s not fair, and it’s unprofessional More

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Courtesy, fast and efficient dealership. Sales team and manager where friendly and professionals answer all questions and provided all information. Finance was pleasantly painless and all do Sales team and manager where friendly and professionals answer all questions and provided all information. Finance was pleasantly painless and all documents related to purchasing the vehicle a breeze. More

by JOGONZO14 Verified Customer Verified Customer

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Another great car buying experience @ Subaru of Las Vegas. IMO, this is the best dealership in Las Vegas. Vegas. IMO, this is the best dealership in Las Vegas. More

by PNOBERT Verified Customer Verified Customer

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Wonderful experience. Great team to work with! Would highly recommend them to anyone searching for a stress free straight forward experience. Great team to work with! Would highly recommend them to anyone searching for a stress free straight forward experience. More

by AMMCARPEDIEM Verified Customer Verified Customer

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Excellent dealership with wonderful people. This is our 3rd purchase from this dealership. Salesman to service 10 stars!! This is our 3rd purchase from this dealership. Salesman to service 10 stars!! More

by LARRYLMATTHEWS Verified Customer Verified Customer

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I had been to Subaru Las Vegas multiple times over the last 4 months Trying to find the car of my dreams for the price I needed it to be, Mike and his wonderful team made it possible. I had a wonderful ex last 4 months Trying to find the car of my dreams for the price I needed it to be, Mike and his wonderful team made it possible. I had a wonderful experience trying to find my dream car! More

by JM Verified Customer Verified Customer

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Best I have dealt with in recent year's. No pressure while shopping. Friendly across the board. No pressure while shopping. Friendly across the board. More

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Mark and everyone who helped out were absolutely amazing. I was alone and did not feel intimidated and it was a no pressure buying experience. I was in and out of there with my new ride in under 2.5 hours. I I was alone and did not feel intimidated and it was a no pressure buying experience. I was in and out of there with my new ride in under 2.5 hours. I love it! Highly recommend this Subaru dealership. More

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Through the phone with Tina and just welcome walking in, I felt very comfortable and as if they were eager to sell me the vehicle I was interested in. Until I started negotiations with mike, he seemed lik I felt very comfortable and as if they were eager to sell me the vehicle I was interested in. Until I started negotiations with mike, he seemed like he didn’t want to sell me the car or he seemed like he had something better to do. Overall, I didn’t feel comfortable talking to him. After talking about my situation with my negative equity and such, he questioned my decision for a purchase that day and I’ve been to multiple dealerships before and none of them ever had given me an attitude about my decision like he did. Then, he ran my co-signer’s and my credit. I was fully aware what my trade-in value was and what my negative equity should equal to. Mike then returns after 30 minutes, and he looked like he wanted us out already. He stated that the trade in was 17k and the bank needed 8,500k down. Based on kbb, that was 2k below the trade in value. I wanted to negotiate about it, but I honestly felt like as though he didn’t want to talk to me anymore than that. This is three times I’ve been disappointed with the hospitality of this dealership towards me and I honestly didn’t want to put up any reviews, but I felt it’s best to get it off my chest. Go to this dealership and hope for the best you get a better experience than I did. I don’t know what it is, everyone else was kind and courteous, it was when I finally sat down to negotiate is where is just went down hill. More

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