Mike Perry
Mike Perry at Brogan Cadillac Totowa
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Mike Perry

Service Advisor

Brogan Cadillac Totowa

112 route 46 East
Totowa, NJ 07512

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4.8
14 Reviews
4.8

14 Reviews

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14 Reviews of Mike Perry

March 17, 2024

Dealership Rating
Employee Rating

This brother is very cool no hassle and very helpful,I bought two escalade from him and I will do business with this dealership again. More

by anointed
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 18, 2024

Brogan Cadillac Totowa responded

We're so glad to know you had a positive experience with us at Brogan Cadillac! Your support and trust mean the world to us. Enjoy your new Escalades; we look forward to serving you again in the future!

January 30, 2024

Dealership Rating
Employee Rating

Brogan takes excellent car of my car. The staff is exceptional!!! Mike Perry is an outstanding service advisor. He keeps me updated on my car’s needs to keep it running well. Rocky is ama More

by Robin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Idone

Jan 30, 2024

Brogan Cadillac Totowa responded

Robin, we're delighted to know that Mike and Rocky have been taking great care of you at Brogan Cadillac. We appreciate your kind words and look forward to assisting with your next vehicle purchase!

August 14, 2023

Dealership Rating
Employee Rating

I would definitely recommend this dealership. I've dealt with tony and Mike and they are always very helpful. More

by tlobosco3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Idone

Aug 15, 2023

Brogan Cadillac Totowa responded

We're glad to know that Tony and Mike have been helpful during your visits at Brogan Cadillac. Thanks for recommending us, we appreciate it!

May 10, 2023

Dealership Rating
Employee Rating

They are wonderful. mike perry is always very helpful. Car is always washed and vacuumed. Happy with service More

by eroesing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 10, 2023

Brogan Cadillac Totowa responded

We are thrilled to see that you're happy with Mike's assistance here at Brogan Cadillac! It is our pleasure to ensure your car is always washed and vacuumed! Thank you for taking the time to write this review and trusting us with your vehicle's care.

March 09, 2023

Dealership Rating
Employee Rating

Service is always reliable, honest and efficient at Brogan Cadillac. The staff is courteous and knowledgeable. More

by Robert Galagan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron Marmolejos

Mar 09, 2023

Brogan Cadillac Totowa responded

Robert, thank you for taking the time to review Brogan Cadillac. We're thankful to have you as a customer.

December 20, 2022

Dealership Rating
Employee Rating

Always treated with friendliness and professionalism. Kept informed of all service progress and costs.of services. More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 20, 2022

Brogan Cadillac Totowa responded

We’re glad we could deliver a 5-star experience, Mary! Thank you for working with us here at Brogan Cadillac.

November 18, 2022

Dealership Rating
Employee Rating

I was taken on time and the job was perfectly done. Mike had to order a new tire, I received a phone call the same afternoon that the tire was in, and I am scheduled to go tomorrow to have it installe More

by Caroleandrayc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 21, 2022

Brogan Cadillac Totowa responded

Thank you for this great review! We are thrilled to hear that our team provided exemplary and timely service. Brogan Cadillac is here to help with any of your service needs!

October 17, 2022

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Employee Rating

The staff is pleasant and helpful. . they answered all your questions to the best of their knowledge. More

by Ethomson320
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 18, 2022

Brogan Cadillac Totowa responded

It was our pleasure to work with you! Thank you for trusting Brogan Cadillac with your business and your vehicle. We hope to welcome you back again down the road!

September 28, 2022

Dealership Rating
Employee Rating

Excellent v start to finish mike P great checked out my car a to Z More

by RBirnback
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Sep 28, 2022

Brogan Cadillac Totowa responded

This is exactly the type of service we strive for! Thank you for the 5-stars from all of us at Brogan Cadillac!

September 14, 2022

Dealership Rating
Employee Rating

Their on line service appointment feature allows one to schedule a service appointment on a day and time when there are virtually no technicians on duty, or available. My car sat there for two days withou More

by wmschreib
Recommend Dealer
No
Sep 14, 2022

wmschreib responded

?

Sep 14, 2022

wmschreib responded

¡!!!!!!!!!!

Sep 14, 2022

Brogan Cadillac Totowa responded

I'm concerned to see this feedback. We strive to provide accommodating service and I apologize for any delay in attending to your car and for the misunderstanding our online appointment feature may have caused. This doesn't sound like the friendly professionalism I expect from our team, and I'm also sorry that your needs were still not taken care of after your inquiry. I understand you're upset and that we've lost your business. However, your feedback will help us improve our customer service going forward. If there's anything else you'd like to discuss, please give me a call. Thank you, Nicole Ely - Customer Service Manager - 973-785-4300

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