Mike Ortiz

My new vehicle was damaged during its 1st oil change. We contacted the dealership managers several times and none of them returned our calls or reviewed the security footage that would have showed this i We contacted the dealership managers several times and none of them returned our calls or reviewed the security footage that would have showed this incident. More

by JC Verified Customer Verified Customer

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If I can give Mike & this dealership zero stars I would. Don’t waste your money or your time. They are full of lies from the moment they take your money. You will not get a return call from the service mana Don’t waste your money or your time. They are full of lies from the moment they take your money. You will not get a return call from the service manager or the service advisor Neyma and good luck with the General Manager Josh Clinton who also doesn’t answer his phone calls, tosses your emails around to others and will never intend on fixing your problem. My Wagoneer has had multiple attempts to be fixed since October of 2023 and it comes back the same. To the point Mike & Beatriz Jimenez said today to take the car to another service dealer they weren’t doing anything else to it and if I didn’t return the loaner I was going to have the police called on me for theft of the loaner. Absolutely ridiculous! The screen they supposedly changed has the same “UConnect Box requires Service take to authorized dealer” issue it had since I purchased it. The seat fans still don’t function as they should.At this point I’ve escalated the issue to different levels including reporting them to the State. Do yourself a favor, go anywhere but here. I’ve been a BMW customer since 2017 and have never in my life been treated this way. The moment I purchased a car from here the nightmare began. Never again will I buy a car nor recommend anyone to buy a vehicle from Chrysler, Jeep, Ram! More

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The greatest service and courteous staff ever I love it here and time with attention given here and time with attention given More

by mochafinancialservices Verified Customer Verified Customer

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My review is not so good. I am still waiting for the service manager to return my call. My vehicle was there for body work for 2 months and then had tok be sent to service and I am still waiting for the service manager to return my call. My vehicle was there for body work for 2 months and then had tok be sent to service and it has been a disaster. Vehicle was purchased from them in this year brand new and I would expect better service than this. Every time I call to speak to the manager or who ever is over the service center I receive no call back and now I am highly pissed because one of their techs damaged something in my vehicle. I have given them a whole week for a return call and nothing. I was told a mike Ortiz would return my call nothing. I spoke to a Drema or something like that and she ensured me she would replay the message. Guess what?? Nothing. More

by ebony_mcmath Verified Customer Verified Customer

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Miguel and Mike were great at advising me on the best services needed to prepare my son’s Jeep for mountain driving. It hit 75000 miles, as well, so the car needed so recommended maintenance. Miguel also services needed to prepare my son’s Jeep for mountain driving. It hit 75000 miles, as well, so the car needed so recommended maintenance. Miguel also advised me about wear and tear on a car due to over breaking with mountain driving. He took me for a ride in the parking lot to demonstrate downshifting. I appreciate posted the lesson and showed my son. More

by curtisandchristy Verified Customer Verified Customer

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Horrible customer service at repair shop two months ago took my car for an oil change ever since then red engine light keeps on coming up. Went again They tell me they have to order a special part that was took my car for an oil change ever since then red engine light keeps on coming up. Went again They tell me they have to order a special part that was three weeks ago never heard back from them. Naima and Mike the manager never call back!! Super disappointed! Calling corporate now to see what they can do. More

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This dealership is the worst dealership I ever dealt with. I had to take my car to another Jeep dealership for them to tell me my back window has two cracks in it. and it still has not been fixed yet. a with. I had to take my car to another Jeep dealership for them to tell me my back window has two cracks in it. and it still has not been fixed yet. and this car has 600 miles on it and this dealership took up two days of my time because the couldn’t get it into service and look at it and I have a 2022 gladiator jeep truck. More

by bud.koceja28 Verified Customer Verified Customer

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