Mike Olson
Mike Olson at DCH Brunswick Toyota
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Mike Olson

Service Manager

DCH Brunswick Toyota

1504 US-1
North Brunswick, NJ 08902

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4.6
105 Reviews
4.6

105 Reviews

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105 Reviews of Mike Olson

September 30, 2024

Dealership Rating
Employee Rating

This dealership is horrible. The culture here is broken. It’s impossible to get anyone to help you with parts. Service writers are glued to their chairs and computer screens even More

by Tg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 01, 2024

DCH Brunswick Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Lisa Devivo (732) 798-7936 LOcasio@dchusa.com

June 21, 2024

Dealership Rating
Employee Rating

They didn't want to change my brakes though. I was asked to return at another date. More

by AWAAJOSEPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 22, 2024

DCH Brunswick Toyota responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Joseph, feel free to contact us at your convenience. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 19, 2024

Dealership Rating
Employee Rating

Other than the long wait on Monday, I am proud I changed to this dealership for service. Outstanding! More

by TELE2046
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Scesney, Rich Mootz

Jun 19, 2024

DCH Brunswick Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at DCH Brunswick Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 18, 2024

Dealership Rating
Employee Rating

Worst service ever did. Don’t recommend for anyone. damaged my vehicle . Tries to get rid of me. More

by Dash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kevin Scesney

Jun 21, 2024

DCH Brunswick Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 18, 2024

Dealership Rating
Employee Rating

Great service group to work with - responsive, professional, and efficient! Easy to schedule on-line at website or telephone. More

by Ilona.lachina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 18, 2024

DCH Brunswick Toyota responded

IIona, Thank you! It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you again for choosing DCH Brunswick Toyota. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 14, 2024

Dealership Rating
Employee Rating

We received amazing and professional service from Lisa Ocasio, Rick Mootz, Jason, Ruben, and Mike. They all really know how to treat a customer!!Thank you DCH Brunswick!We love our new RAV4!!🥰🎉👍 More

by estherswanson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 17, 2024

DCH Brunswick Toyota responded

Thank you, Esther! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing DCH Brunswick Toyota. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 14, 2024

Dealership Rating
Employee Rating

Service is ok however the waiting time is very long. My vehicle was good but I do not understand why it started leaking radiator after I did oil change in this facility. More

by hvadi
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rich Mootz

Jun 17, 2024

DCH Brunswick Toyota responded

Thank you for your feedback. Quality customer service is always our number one priority, and we're sorry to hear that you weren't fully satisfied with your experience. Please don't hesitate to reach out to us directly to discuss, we're always happy to help here at DCH Brunswick Toyota! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 04, 2024

Dealership Rating
Employee Rating

I had bought all my cars here at North Brunswick Toyota , excellent services and team work More

by degrandez A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kervis Reyes, Steven Taveras

Jun 05, 2024

DCH Brunswick Toyota responded

Thanks for sharing about your experience with DCH Brunswick Toyota. We appreciate your business and hope to see you again soon! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 02, 2024

Dealership Rating
Employee Rating

I'm please with the l service I received. I recommend my family and friends to service their vehicles at DCH Brunswick Toyota. More

by dennisokoye37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2024

DCH Brunswick Toyota responded

Dennis, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 01, 2024

Dealership Rating
Employee Rating

They are the best exceptional service at DCH Brunswick Toyota service department where excellence is guaranteed More

by michelemupo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 02, 2024

DCH Brunswick Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at DCH Brunswick Toyota. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

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