Mike Murray | Page 7

I took my 2010 Ford Fusion to Walker Ford on Saturday September 21st to get a brake flush. I went and picked my vehicle up once it was ready for pickup and out of curiosity, I checked the brake reservoir September 21st to get a brake flush. I went and picked my vehicle up once it was ready for pickup and out of curiosity, I checked the brake reservoir once I got back to work. I noticed the brake fluid was still very dark in color. I quickly took it back to the dealer and had the service advisor take a look. After he looked and gave me an ignorant response, he went and got the shop foreman. To my surprise, they both stated that the dark color was normal. This made no sense and I asked for a brake fluid tester to which they responded they don’t have one. I went home and tested it myself with my own tester which to no surprise it had failed. I then tested my wife’s car which had a brake fluid flush done about 5 months ago (not done at Walker Ford) and it was in the “ok” range showing less than 2% moisture in the fluid. Mine was maxed out at greater than 4%. I went back to the dealer on Monday to show the service advisor and he told me to come back on Tuesday to speak with the manager. So I returned the next day to speak with the manager. I show him the problem and he “looked into it”. He pulled up the cameras and showed me my vehicle on the lift. I then show him the color of the fluid and tested it as well and he still didn’t believe that something wasn’t right.. I then tested the fluid on a new vehicle to show that the tester is accurate and sure enough, it was in the green at 0%. Long story short, we went back and forth and he didn’t want to give me a refund and didn’t even offer to try and correct the issue by offering another flush free of charge to see what the outcome would be. He stated they would do another one but would have to charge me again. With all this being said, this shows lack of accountability and integrity. If something was incorrectly done and they owned up to it, I wouldn’t have an issue because it’s possible for a human to make a mistake but with obvious signs that something was incorrectly done, I am highly disappointed in the service done and the lack of integrity. If I wouldn’t have known anything about the situation, I would have thought my brakes were properly flushed and went about my day after giving them $150 and still having contaminated brake fluid. This is ridiculous and shows no professionalism. I have wasted time and money at this point. Terrible experience and conflict resolution skills from the service manager. More

by CHRISTIANALVAREZ0214 Verified Customer Verified Customer

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Great service as always from Walker ford. I’ll be back again for my future services. I’ll be back again for my future services. More

by KSIMPSON1 Verified Customer Verified Customer

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Brought our neighbor’s EDGE into the shop for “The Works” and a “deeper maintenance checkup.” Discovered that our long standing Service Advisor, Steve, is now in a different department, but Michael stepped r and a “deeper maintenance checkup.” Discovered that our long standing Service Advisor, Steve, is now in a different department, but Michael stepped right up, made us feel right at home, and returned the EDGE, to us, in great running condition. 5 STARS!!! More

by ddjazzman Verified Customer Verified Customer

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Great team & always great service. Always a pleasure to take my F150 to Walker Ford. Always a pleasure to take my F150 to Walker Ford. More

by alvesbill Verified Customer Verified Customer

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I’ve never had a bad experience with the salesman and I’ve always gotten a great deal on what I was purchasing I’ve always gotten a great deal on what I was purchasing More

by ED60 Verified Customer Verified Customer

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Have not been happy the past few servmightices. Not sure what the problem is. Might want to try another dealer. Not sure what the problem is. Might want to try another dealer. More

by DVONWEDEL Verified Customer Verified Customer

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Mike continues to service on time and reasonable charges. I used transportation to and from dealership. I used transportation to and from dealership. More

by JOEWHEELS Verified Customer Verified Customer

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Sales person Michael was great to work with and explained everything thoroughly so I could understand with simplicity. He is great! everything thoroughly so I could understand with simplicity. He is great! More

by MRSKARENFAIRCHILD Verified Customer Verified Customer

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My Ford Transit Connect needed service. Mike took professional and personable care to see everything was done in a timely manner. Even though now, 2 Ford Dealerships are closer to my home, Mike took professional and personable care to see everything was done in a timely manner. Even though now, 2 Ford Dealerships are closer to my home, I will always visit Walker Ford, and Mike is one of the many reasons why. More

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Incompetent customer service, needed to provide my VIN # 3 times, hopefully my vehicle in database now. 3 times, hopefully my vehicle in database now. More

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