Mike Mumma

John and his team were great to work with. Start to finish very professional. The service team and technical support guys are great as well Start to finish very professional. The service team and technical support guys are great as well More

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Everyone I worked with was excellent & probably my most pleasant dealership experience in my 68 years young. I worked mainly with Tyler & Alyssa who was in training. I could tell she was enthusiastic about pleasant dealership experience in my 68 years young. I worked mainly with Tyler & Alyssa who was in training. I could tell she was enthusiastic about learning her new job. Tyler was very patient with all my questions & remained professional, courteous, friendly & patient throughout the entire process. I was unfortunately forced to replace my 2016 Escape with transmission going out at only 109,000 miles. I entered dealership adamant that I would never purchase another Ford, but that’s exactly what I did & hoping I made the right decision after being informed that 2016 was a bad year for Ford. I am disappointed that Ford offered no type of compensation for this, but I know that this was out of control for Tyler & his colleagues. I prided myself on servicing the 2016 on a regular basis, but guess my efforts were fruitless. I still give Tyler a glowing review for his excellent customer service as well as everyone else I dealt with! More

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Eric did a great job in offering the vehicles with options that I wanted. He was the first one to find the perfect car for us, (Ford escape, 2020 with 24000 miles. He even came in on his day off to options that I wanted. He was the first one to find the perfect car for us, (Ford escape, 2020 with 24000 miles. He even came in on his day off to help. Mike did the financial matters. He worked hard to find us the best rates. More

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I would happily recommend Aaron and Chapman ford of Lancaster to my friends and family if they were interested in a Ford. Aaron, Jared, & Mike made the experience easy and pressure free. It was like Lancaster to my friends and family if they were interested in a Ford. Aaron, Jared, & Mike made the experience easy and pressure free. It was like having a conversation with friends. Overall 5 stars. More

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Good buying experience. Service was quick and satisfying. Bunch of guys I know bought vehicles there and were happy. I now see why. Service was quick and satisfying. Bunch of guys I know bought vehicles there and were happy. I now see why. More

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Jason, Erik and Mike were all top notch and easy to deal with. Treated me like family and listen and addressed my vehicle needs. I highly recommend this team with. Treated me like family and listen and addressed my vehicle needs. I highly recommend this team More

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Erik was great to work with in buying our new truck. He worked very hard to get the deal we wanted to fit our needs. He worked very hard to get the deal we wanted to fit our needs. More

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Erik Janco was great to work with in securing our new vehicle. He was very professional, listened acutely to our situation and went over and beyond helping us with our unique insurance and title situati vehicle. He was very professional, listened acutely to our situation and went over and beyond helping us with our unique insurance and title situation. I loved his humor and his caring personality. I will definitely recommend Erik to our friends and family. More

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We had been looking for a particular vehicle for a couple months and finally found one at Chapman Ford. John Hatzis showed us the car and made sure that the specifications met what we needed. John and his ma months and finally found one at Chapman Ford. John Hatzis showed us the car and made sure that the specifications met what we needed. John and his manager got us the financing we were looking for and we picked up the car the next day. A couple of minor issues came up that the dealership was not aware of and John and his team took care of everything immediately with no resistance. This was my second vehicle purchase from Chapman Ford and everything was great both times. they stand behind what they sell and treat their customers with respect, kindness and gratitude. Chapman will be my first stop for my next vehicle purchase. More

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Excellent salesmanship. A true professional. Highly recommend to anyone in the market for a new vehicle. A true professional. Highly recommend to anyone in the market for a new vehicle. More

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