Mike Morgan

BSOLUTE SCAM ARTISTS! On November 11, 2023, we were hoodwinked into purchasing a supposed 2022 Lexus IS 500 F Sport Launch Edition from those swindlers at Five Star Ford i On November 11, 2023, we were hoodwinked into purchasing a supposed 2022 Lexus IS 500 F Sport Launch Edition from those swindlers at Five Star Ford in Warner Robins, GA. After tirelessly searching for this vehicle, we were initially impressed with the rapid-fire responses from the sales rep, Megan Bliss, who conveniently vanished once the deal was done. They fed us a line about this car being well-maintained and previously owned by a local auto performance shop owner. We were suckered into believing it was a "Ford Blue Advantage Certified" vehicle, assuring us of a 139-point inspection and a 90-day/4,000-mile Comprehensive Limited Warranty coverage (which, surprise, surprise, turned out to be utterly worthless). As if that wasn't enough, they peddled us another overpriced warranty through Total Warranty Services, probably getting a nice kickback in the process. Fast forward to December 17, 2023, and I'm cruising down the highway in this lemon they sold me when suddenly, the xxxx thing starts falling apart! No warning lights, no error messages—just a cacophony of grinding metal and the sickening realization that I've been duped. Turns out, the engine was on the brink of self-destruction, courtesy of Five Star Ford's shoddy maintenance and outright negligence. I hauled the wreckage to my local Lexus dealer, who were equally flabbergasted by the mess they uncovered. Heavy debris in the oil, bearings shot to xxxx, camshafts grooved beyond recognition—the works! And what's the excuse from Five Star Ford? Oh, they conveniently produced a service report from October 2023, claiming they topped up the oil. But guess what? The car had been running on fumes long before that, a fact they conveniently overlooked in their rush to make a quick buck. So here I am, without a vehicle, thanks to these low-life scammers at Five Star Ford. They parade around selling certified junk, preying on unsuspecting customers like myself, and then have the audacity to send me reminders for an oil change—like rubbing salt in the wound. “Our trained technicians will do all of the essential inspections to make sure that your 2022 Lexus IS 500 is in top running condition.” Seriously?!? It's sickening that they continue to operate with impunity, leaving a trail of ripped-off customers in their wake. Consider this a warning to anyone foolish enough to set foot in their den of deceit- stay clear at all costs. More

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Friendly staff nice dealership helpful knowledgeable assisting clean hospitable nearby help resolve issues communicating accredited assisting clean hospitable nearby help resolve issues communicating accredited More

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The dealer was pretty good. This was my 3rd vehicle purchase from them. The salesman I was working with left the company so I wasn’t really kept up to date but the ford tracker This was my 3rd vehicle purchase from them. The salesman I was working with left the company so I wasn’t really kept up to date but the ford tracker did that for the most part. Ford messed up and marked the truck delivered and then the shipper marked it delivered and Patrick and bill had to go searching for the truck. Luckily they found it but ford really needs to work on the tracker and the shipper needs to not mark stuff delivered before it is at the dealer. They gave me great on my trade in and made everything right even though it wasn’t their fault. Detail guys scratched the truck up pretty good but bill got most out I’m sure my detail guy will get the rest that’s only reason for 4 star is the detail guys really. Woulda been happier with how it was off the truck than after they touched it honestly. Overall definitely recommend them and will more than likely buy my next truck from them also. More

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Everyone was really helpful and made the experience pleasant and enjoyable for the first time ever buying a car pleasant and enjoyable for the first time ever buying a car More

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Great working with Tim Denton on buying my new car. The team was quick and very professional. I would highly recommend their service to anybody in the market for a new car. team was quick and very professional. I would highly recommend their service to anybody in the market for a new car. More

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Everyone I talked with was very helpful. I will go back for sure. Salesman Quinton Lyons was very helpful with the whole process from s for sure. Salesman Quinton Lyons was very helpful with the whole process from s More

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I received Phenomenal service from this dealership! It I received Phenomenal service from this dealership! It was a first experience and well worth it! Heather and Mike made sure that drove off Happy! Tha I received Phenomenal service from this dealership! It was a first experience and well worth it! Heather and Mike made sure that drove off Happy! Thank You! More

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Great truck buying experience, drove from out of state to purchase. Truck, as well as paperwork were ready when I arrived at the dealership. Ask for Tim Denton, he is a true professional and made the entire purchase. Truck, as well as paperwork were ready when I arrived at the dealership. Ask for Tim Denton, he is a true professional and made the entire process quick and easy. More

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The service was very good. Everyone had a good attitude and were very helpful. All my questions were answered and I was taken care of. and were very helpful. All my questions were answered and I was taken care of. More

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Tim Denton is the man! He can and will make your deal happen. I highly recommend anyone to call Tim and purchase their vehicle from Five Star Ford! happen. I highly recommend anyone to call Tim and purchase their vehicle from Five Star Ford! More

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