Mike Mance
Mike Mance at Lithia Ford Lincoln of Boise
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Mike Mance

Service Advisor

Lithia Ford Lincoln of Boise

8853 West Fairview Ave
Boise, ID 83704

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4.8
36 Reviews
4.8

36 Reviews

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36 Reviews of Mike Mance

November 20, 2024

Dealership Rating
Employee Rating

Good customer care service, staff are very welcoming and i got service that was beyond my expectation. Mike has alot of courtesy, and respect. About the dealership nice work, keep going, it took less than a More

by jamesokeya74
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Nov 21, 2024

Lithia Ford Lincoln of Boise responded

Thanks, James, for sharing about your experience with Mike here at Lithia Ford Lincoln of Boise. We appreciate your business and hope to see you again soon! Best Regards, Jim Sterk General Manager

November 19, 2024

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Dropping vehicle off for service was very straight forward and efficient. Check-in was very easy along with clear communication of next check-in point. Turnaround time was reasonable. More

by robcarreon1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Nov 19, 2024

Lithia Ford Lincoln of Boise responded

Thanks, Rob, for sharing about your experience with Lithia Ford Lincoln of Boise. We appreciate your business and hope to see you again soon! Best Regards, Jim Sterk General Manager

November 16, 2024

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Lithia Ford’s service department performed the requested services on my vehicle in a timely and professional manner. More

by jgnichols
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Neal

Nov 16, 2024

Lithia Ford Lincoln of Boise responded

Thanks for sharing your thoughts about your experience with Lithia Ford Lincoln of Boise. We appreciate your business and hope to see you again soon! Best Regards, Jim Sterk General Manager

November 12, 2024

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Employee Rating

They could have taken the diagnostic testing one step further to truly answer the question of what was wrong with the car. Instead, they left me to do more testing. Connecting a different battery to the More

by Miraxian
Service Price Transparency
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Recommend Dealer
Yes
Nov 14, 2024

Lithia Ford Lincoln of Boise responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Jim Sterk General Manager

November 08, 2024

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Good service and the guy who helped me together with his team they were very good More

by ECADSADI
Service Price Transparency
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Recommend Dealer
Yes
Nov 11, 2024

Lithia Ford Lincoln of Boise responded

Thanks for sharing your thoughts about your experience with Lithia Ford Lincoln of Boise. We appreciate your business and hope to see you again soon! Best Regards, Jim Sterk General Manager

November 07, 2024

Dealership Rating
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Lithia has always been the Ford dealership i trust to be fair and honest. Their service department and customer service has been excellent! More

by machobud
Service Price Transparency
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Recommend Dealer
Yes
Nov 07, 2024

Lithia Ford Lincoln of Boise responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Ford Lincoln of Boise, we look forward to having you as a valued customer for many years to come! Best Regards, Jim Sterk General Manager

November 06, 2024

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Service has always been good. The personnel are efficient, polite, and helpful in every way. More

by peggybeier
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Nov 07, 2024

Lithia Ford Lincoln of Boise responded

Thank you for choosing Lithia Ford Lincoln of Boise, we look forward to having you as a valued customer for many years to come! Best Regards, Jim Sterk General Manager

November 04, 2024

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Although my truck had a recall it was outside the warranty time. The repair manager took time to research my account and found I had a warranty purchased with the truck. Through the process they work More

by LIVNLKJOHN
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Kyle Freeman

Nov 04, 2024

Lithia Ford Lincoln of Boise responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Ford Lincoln of Boise. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Jim Sterk General Manager

November 03, 2024

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Mike was great, had no issues in and out without any hassle. Will be returning my service at Lithia Ford. More

by justinivey
Service Price Transparency
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Recommend Dealer
Yes
Nov 04, 2024

Lithia Ford Lincoln of Boise responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mike and our team, and we look forward to working with you again. Best Regards, Jim Sterk General Manager

November 03, 2024

Dealership Rating
Employee Rating

This is the dealer where we purchased our car. Have always had it serviced here. Good service/good people to work with. Will continue to use this dealer for our future needs.. More

by DLDALTON3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 04, 2024

Lithia Ford Lincoln of Boise responded

Thanks for sharing about your experience with Lithia Ford Lincoln of Boise. We appreciate your business and hope to see you again soon! Best Regards, Jim Sterk General Manager

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