Mike Loy

The service and sales team has always been upfront and honest. Making a tough financial decision easier and enjoyable. I would recommend anyone and everyone. I have an hour drive for service but it always honest. Making a tough financial decision easier and enjoyable. I would recommend anyone and everyone. I have an hour drive for service but it always ends up there! More

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The service manager Andrew was very helpful and it was great to see him jump in and help his writers during a busy morning rush. Service was provided in a timely manner and everyone kept me up to date tho great to see him jump in and help his writers during a busy morning rush. Service was provided in a timely manner and everyone kept me up to date thought it all. More

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While I have been servicing our Honda's here for several years, they now use AI to communicate thus I lacked of ability to ask questions, even by calling listed number. Very poor experience Received NO ret years, they now use AI to communicate thus I lacked of ability to ask questions, even by calling listed number. Very poor experience Received NO return call from service manager. More

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......Abusive and Hostility at its Best.... ......They will not assist Veterans.... I saw a Honda Civic Touring here I wanted to buy as Iv bought many cars from Ohio and other states so I called and was will not assist Veterans.... I saw a Honda Civic Touring here I wanted to buy as Iv bought many cars from Ohio and other states so I called and was Immediately labeled a Fraudster because I was out of state and I continued to Pursue it as Im entitled to I was going to finance thru the Dealers bank ( Honda ) also I talked to the Finance Manager Brandon he said no problem we will have you E-Sign and a background. (Stock # W26111A.Honda Civic Sedan Touring) Then the General Manager Kelly Coffmann who has nothing better to do and no Dealership experiance in management but Deny customers what they wanna buy she blocked my purchase every chance she got. Shes outright abusive, rude not Customer centric and spent 2 days chasing me and everyone at the Dealer blocking my purchase.Even Joey Huang the owner knows nothing about the business but greed. I talked to Kelly Coffman on the phone and she was abusive, rude, hostile and promised she would not let me but this car cuz Im out of state! Mike Loy the used car manager and Brandon the Finance manager wanted to sell me this car but Kelly Coffman had nothing better to do but chase everyone all day and interfere with my Car Business and its people like her that gives her Dealer and the rest the Negative stereotype of Car shopping. Mike the Used car manager called me to get my Credit Card info for a $500.00 deposit which I did including account number, exp date, and security code and again Kelly Coffman Blocked my purchase but now they have all my Credit Card info which should have been destroyed for my security. Not 15 minutes after I gave Mike my ok for a deposit he called me and said Kelly AGAIN Blocked the purchase of this car. A true, honest trustworthy and caring Public Business would have and should have done everything possible to make this sale happen and discuss a resolution so both parties were indeed satisfied and its commonly referred to as Humanity and Integrity which Kelly Coffman and Joey Huang have absolutely no knowledge of. Iv never seen Behavior like this in all my years of being at Dealerships. Most importantly I told Brandon in finance and MIke Loy I couldnt make the 5 hour drive round trip and would have a carrier pick it up thats when Brandon the Finance manager said we will just do a E-Sign no problem he said. Calls are recorded or should be. I had no one to drive me there. All Dealers sell New and Used Cars to out of state customers and actually Deliver it to them and I know this for a fact as Iv had a "A" Dealer bring me a car all the way from MIssouri but lets face it when you have a General Manager like Kelly Coffman who is so bent on Control its actually pathetic and shows signs of internal weakness. Im a Veteran and Senior Citizen and entitled to be treated with Respect and Dignity. I can tell you first hand you will not get that at this Dealership!! To all VETERANS AND SENIOR CITIZENS and anyone who reads this BOYCOTT GREAT LAKES HONDA WEST and all their sister stores as they will abuse you and your rights and literally drag you thru the worst experiance you have ever had and then stab you in the Back and outright label you as a Fraudster and defame your character for trying to do business with them! Do not do any Business with this Dealer do not buy or service your car here either! Most Importantly I needed Honda Financing to buy the Car and they Denied me the opportunity to Apply to purchase the car and I have excellent credit and Score!! And the GM Kelly told me I needed to Wire the full amount if I wanted this car, can you believe this they wouldnt let me finance this car. This Review will be updated as needed. More

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