Mike Lau

Love the service department at Elk Grove Toyota! They are a very friendly, knowledgeable group that were able to make the necessary repairs to my vehicle Within the quoted time. They are a very friendly, knowledgeable group that were able to make the necessary repairs to my vehicle Within the quoted time. More

Report | Print

They did an outstanding job in servicing my Toyota Tacoma, and serviced it in a very timely manner. Tacoma, and serviced it in a very timely manner. More

Report | Print

Spent 2750$ for repairs and dealership couldn’t even wash my vehicle before giving it back in appreciation for my business! Didn’t appreciate that! But they did hook me up on my repairs and timeliness. my vehicle before giving it back in appreciation for my business! Didn’t appreciate that! But they did hook me up on my repairs and timeliness. More

Report | Print

convenient location, huge place, flexible hours, nice exterior, friendly staff, n/a n/a n/a exterior, friendly staff, n/a n/a n/a More

Report | Print

Micaela Alvarez & Mike Lau were excellent to work with! Very professional & knowledgeable! Both did exactly what they said and followed up until process was complete! Thank you Very professional & knowledgeable! Both did exactly what they said and followed up until process was complete! Thank you More

Report | Print

Did not have to wait long. Everyone is courteous, friendly, and knowledgeable. Would recommend to family and friends. Everyone is courteous, friendly, and knowledgeable. Would recommend to family and friends. More

Report | Print

Buying my new 2023 Prius was a great experience. After a week of ownership, I returned to get the glass coating for inside and out. I just had tint done the day before this and TOLD Mike to tell the After a week of ownership, I returned to get the glass coating for inside and out. I just had tint done the day before this and TOLD Mike to tell them NOT to roll down the windows, it has to set for 3-5 days per the tint guys, he wrote it on invoice for service and even highlited it. My driver side door also had a BRIGHT ORANGE sticker on the window control switches that said "DON'T ROLL DOWN WINDOW!" When my car was returned to me from the back, it had the driver side window ROLLED DOWN!!!!! There was a slight raised bubble spot on the driver side window, and the window had streaks on it, from the slight dirt/dust that had accumulated in the window pocket in the door, BOY was I upset!!! is an understatement. So I'm really upset with this, I'm not sure if it's from your mechanical experts that did it or the runner who went and got my car from the back. U would have had to move the sticker to push the window switch down to roll it down, seeing it said "don't" do it. This was totally ignored, and disregarded. I paid a lot for my car and the service I was getting to coat my car and paid big money for the tint work, and all the extra accessories, just to have it possibly destroyed by a careless individual. Mike was great to work with, I don't want this rating to reflect badly on him, or on Bill Gann who helped me buy the car, it was your service mechanics and or runner who destroyed my trust in Elk Grove Toyota. Since this was my first dealings with EGT, not sure if I will continue or not with EGT. Depends on your response to this review, I guess. More

Report | Print

Great customer service… if only they could tell me what other stuff need to be fixed or written it down other stuff need to be fixed or written it down More

Report | Print

Professional, courteous, trustworthy service; excellent communication with customer, prompt and helpful service; even sent a Lyft car to get me to the dealership. communication with customer, prompt and helpful service; even sent a Lyft car to get me to the dealership. More

Report | Print

Everything went smooth and I got my car back earlier than expected! Everyone I dealt with was friendly, professional and accommodating. expected! Everyone I dealt with was friendly, professional and accommodating. More

Report | Print