Mike Katsoulis

Very professional and prompt. Provided me with a loaner vehicle which made things easy. I would totally refer friends to this dealer. The service was excellent. Provided me with a loaner vehicle which made things easy. I would totally refer friends to this dealer. The service was excellent. More

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Excellent. They reach out and make sure you are comfortable with your new car. They are very supportive. They reach out and make sure you are comfortable with your new car. They are very supportive. More

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Everyone from the person who answered the phone to the service seemed knowledgeable and polite service seemed knowledgeable and polite More

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I would leave 0 stars if it were an option. Horrible experience. Run away from this dealership. Purchased a $25K newer model used Subaru. Salesperson Adam Smith treated me like I was a pai Horrible experience. Run away from this dealership. Purchased a $25K newer model used Subaru. Salesperson Adam Smith treated me like I was a pain in his backside from the beginning. Then when I had issues shortly after leaving the dealership he couldn’t be bothered with me and kept passing me off to service. Service refuses to fix one of the issues even though I’m still in their warranty window. Escalated to Service manager, used car manager and GM and no one will make it right. Called Subaru Customer Advocacy and Starlink who both have said they should not have sold it to me without this particular component being updated. This purchase through Sunset Hills Subaru has been a nightmare. They are clearly not worried about my safety on the road as the component that needs updated is an advertised safety feature. Currently sitting in service for 3+ hours with a very angry 6 year old because my vehicle has been hard pulling to right since I drive it off the lot. Tried to give them the opportunity to make this right before escalating to Subaru corporate and leaving this review but it fell on deaf and uncaring ears. More

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Sean is amazing. We have purchased all four of our Subaru cars from Sean. He makes the purchasing process from start to finish painless and easy. I will continue t We have purchased all four of our Subaru cars from Sean. He makes the purchasing process from start to finish painless and easy. I will continue to purchase my future vehicles from Sean. The new facilities of Sunset Hill Subaru are a much needed upgrade from the Webster Groves Subaru lot. Significantly safer to get in and out of the dealership. More

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