Undisclosed damage and poorly executed repair on exhaust
system. Dealership waited to wash vehicle until after the sale, revealing chemical damage to paint.
system. Dealership waited to wash vehicle until after the sale, revealing chemical damage to paint.
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by mrnorm53
Feb 13, 2025 -
Simi Valley Chrysler Jeep Dodge Ram responded
Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our customers to ensure we’re doing a great job.
We acknowledge your concerns, we’re sorry that you feel this way, and we do apologize. Our customers are the heart of our business and we understand you’re feeling disappointed about your experience.
Please know we’d like to make this right for you. We do encourage you to contact our Regional Director Andrew Parmar at andrew@simivalleycdjr.com if you’d like to chat further.
We hope you will give us another opportunity to earn your business.
Brandon is a credit to your business.
He is incredibly kind, patient - making sure that all available service to my car was being addressed and explaining those services to me.
He is incredibly kind, patient - making sure that all available service to my car was being addressed and explaining those services to me.
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by asherlewis
Service Price Transparency
Other Employees Tagged:
Brandon
Feb 11, 2025 -
Simi Valley Chrysler Jeep Dodge Ram responded
Thank you so much for your review.
Great service, at A good price.
Price lower than exected. Service faster than expected. Very helpul.
Price lower than exected. Service faster than expected. Very helpul.
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by ralbutt
Service Price Transparency
I had a good experience I will recommend other people to
go there.Ivan gave me a good experience
go there.Ivan gave me a good experience
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by craigmccullouch
Verified Customer
Verified Customer
Me rallaron mi Jeep 2024 rubí con y no se quieren aser
responsables lo parqueadero tienen árboles que lo rallaron
responsables lo parqueadero tienen árboles que lo rallaron
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by Simi Valley jeep service
Service Price Transparency
Jan 20, 2025 -
Simi Valley Chrysler Jeep Dodge Ram responded
Gracias por compartir su experiencia con nosotros. Lamentamos escuchar sobre los problemas que ha tenido con su vehículo y las frustraciones que ha experimentado con nuestro servicio. Tomamos sus comentarios muy en serio y entendemos lo decepcionante que ha sido esta situación para usted.
Si bien nos esforzamos por brindar un servicio de primera calidad, está claro que en esta ocasión no cumplimos con sus expectativas. Estamos investigando los problemas que mencionó para asegurarnos de que se resuelvan rápidamente. Si desea discutir esto más a fondo o necesita asistencia, no dude en comunicarse con nuestro Director Regional, Andrew Parmar, en andrew@ridegroup.com. Queremos asegurarnos de corregir esta situación para usted.
Gracias por hacernos llegar su inquietud y le pedimos disculpas por cualquier inconveniente causado.
Atentamente.
Jan 21, 2025 -
Simi Valley jeep service responded
Para poder dejar la pintura como estaba se tiene que pintar fu lo qué me recomendaron pero su trabajador del departamento de servicios sele ISO más fácil pulir la pintura pero no que do bien
Incompetent unprofessional lack of communication poor
service and let's not forget very rude I recommend you get service elsewhere ! there for make sure you ask for the parts that they're switching out t
service and let's not forget very rude I recommend you get service elsewhere ! there for make sure you ask for the parts that they're switching out that way you know the service has been done to your vehicle that's the mistake I didn't do. But remember you could always Reach Out to the bar of Automotives and make a complaint with them if you feel you have been done wrong by this dealership
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by grip.this80
Service Price Transparency
Other Employees Tagged:
Kevin and Mario Sales Department
Quik and easy check in.
Fast turn around service.
Some dealerships offer wash and cleaning, wish this was offered.
Fast turn around service.
Some dealerships offer wash and cleaning, wish this was offered.
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by spiningwhl
Service Price Transparency
Other Employees Tagged:
Kevin Krause
Dealer played a trick to avoid selling car at their
advertised price. I went in on Dec 28th to buy a Nissan NV200 (VIN: 3N6CM0KN9MK691051) advertised for $15,890. On arrival, I was told I was an hour l
advertised price. I went in on Dec 28th to buy a Nissan NV200 (VIN: 3N6CM0KN9MK691051) advertised for $15,890. On arrival, I was told I was an hour late and another customer was inside doing the paper work to buy it. Later on the next day, I saw the same van listed for $19,856 and I filled out an interest form on their website. I was immediately contacted by another sales man saying the van was available for me to buy. When I told him I was there yesterday and was turned away at the lower price, he took zero responsibility and said "I did not say those words to you, it was someone else from sales". He said he would talk to his manager and colleague and get back to me and did not bother responding. Very disappointing to see the dealership play games.
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by nmotwani
Other Employees Tagged:
Ivan
Dec 30, 2024 -
Simi Valley Chrysler Jeep Dodge Ram responded
Thank you for sharing your experience with us. We’re sorry to hear about the issues you've encountered with your vehicle and the frustrations you’ve had with our service. We take your feedback seriously and understand how disappointing this situation has been for you.
While we strive to provide top-notch service, it’s clear that we didn’t meet your expectations in this instance. We are looking into the issues you’ve raised to ensure they are addressed promptly. If you’d like to discuss this further or need assistance, please feel free to reach out to our Regional Director, Andrew Parmar, at andrew@ridegroup.com. We want to ensure we make this right for you.
Thank you for bringing this to our attention, and we apologize for the inconvenience caused.
Best regards.
Dec 30, 2024 -
nmotwani responded
Please make a suggestion as to how you intend to make it right as the above response is very generic
my name is a Rosa Cuestas,Brandon at service department
was awesome,he is respectfully and friendly, he is totally a 10 , thanks for your help.
was awesome,he is respectfully and friendly, he is totally a 10 , thanks for your help.
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by titimorales31
Service Price Transparency
Other Employees Tagged:
brandon
This Dealership was horrible they add extra 2000 to the
price of the vehicle because it has low jack and when I said didn’t want they told me it wasn’t an option.
I ended up still buying the truck and aft
price of the vehicle because it has low jack and when I said didn’t want they told me it wasn’t an option.
I ended up still buying the truck and after the purchase I was given a valet key and was told that’s all they had.
Also failed to clean the truck before I left after promising to do so.
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by Elucas
Verified Customer
Verified Customer
Nov 01, 2024 -
Simi Valley Chrysler Jeep Dodge Ram responded
Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our customers to ensure we’re doing a great job.
We acknowledge your concerns, we’re sorry that you feel this way, and we do apologize. Our customers are the heart of our business and we understand you’re feeling disappointed about your experience.
Please know we’d like to make this right for you. We do encourage you to contact our Regional Director Andrew Parmar at andrew@ridegroup.com if you’d like to chat further.
We hope you will give us another opportunity to earn your business.