Mike Joseph

The finance guy scammed me for almost $7000 over the agreed upon price. He added charges that he never discussed me for things I neither wanted nor was given! agreed upon price. He added charges that he never discussed me for things I neither wanted nor was given! More

by Trish Verified Customer Verified Customer

Report | Print

Got me the car i wanted quick and easy. My car salesman made sure i got exactly what i needed My car salesman made sure i got exactly what i needed More

by stephcardona57 Verified Customer Verified Customer

Report | Print

We went back to Al Hendrickson on Saturday after going last month and buying a 2023 Corolla SE 9,000 miles GOLD certified cash for my daughter . Michael Joseph the sales guy helped us out and was great . last month and buying a 2023 Corolla SE 9,000 miles GOLD certified cash for my daughter . Michael Joseph the sales guy helped us out and was great . Made the process smooth and we were in and out in 3 hours. We show up to Al Hendrickson at 9:45am this past Saturday to trade in and buy a Tacoma and didn’t get home until 8pm. We missed my daughter’s Homecoming prep and pictures . Michael takes us around hustling in that 100-degree Florida sun, back and forth showing us numerous Tacomas. We find a 2023 Tacoma w/ 6100 miles we liked. We sit down go back and forth a couple times then he sits me w/ a manager named Andres (Sao Paolo, Brazil on name tag). We talk a bit back and forth and agree on an out the door price for the 2023 white Tacoma 6100 miles GOLD certified w/ trade and some floor mats that Andres signed for . I shake hands w/ both Michael and Andres and we go back to Michaels cubicle. Michael and I went to his desk sat down and signed a bunch of paperwork . Sometime later around 45 minutes I approached Michael and asked if everything is ok . He replied “everything is fine, they are just fixing a stock #”. I asked if I should put the vehicle under my insurance he replied, “yes go ahead”. I put the Tacoma under my GEICO policy. Then sometime layer maybe an hour some manager approached (don’t know his name but he’s new) and said they can’t gold certify the vehicle because it has an open recall. I told him to fix the recall and gold certify it. He replied “Toyota doesn’t have a remedy” How can Toyota not have a recall remedy. I pulled the recall code from the Carfax and ran it in the Toyota system . I’ve attached the Toyota REMEDY that the manager said doesn’t exist. It’s literally inspecting and tightening 4 bolts. I showed him the Toyota recall report. He refused to look and said he couldn’t gold certify the vehicle. Remember we factored the GOLD cert into the deal already. I even offered to pay the $500 to have it gold certified just like they did with the 2023 Corolla I bought last month. He still refused . They wanted to sell me a 2023 Tacoma w/ an open recall and refused to fix it . Michael and I walked to service and spoke briefly to Manny (Emmanuel) about the recall . Manny did some checks on his computer and phone and said no problem pull it around. Michael pulled the vehicle up to service to address the recall. Recall was fixed against the sales managers orders. Why would this manager refuse to fix a recall on an axle ? That is a major safety issue that Toyota is liable for. Is there something wrong with the truck that we don’t know ? If so we need to know . I reluctantly still made the deal without the gold certification . I requested the $500 back that was factored into the deal for the gold certification. Michael talked to that same new manager who said he’d only give me $150 back. To add to our experience we spoke to an elderly woman in the desk next to us who was there the day prior and put a deposit down on a car. When she came in on Saturday the same manager that screwed me over told her they can’t make the deal. It was obvious the woman was distraught and upset . Not sure if you’ve been to Al Hendrickson at 1:00pm on a Saturday but it’s standing room only. I was embarrassed for her to be subjected to that in front of all those people. I spoke to her briefly outside while already waiting 5 hours. She apparently paid a deposit the day before signed a bunch of paper and was told no deal today. I feel like this manager was preying on an elderly woman and tried taking advantage of me because I too was vulnerable w/ my trade in. As I said Michael the sales guy was a nice guy, appeared concerned and to tried hard to make a deal. I whole heartly would like to believe that this entire bait and switch and experience is not part of the entire sales team tactics to include managers and salesmen. More

by Mik8881001 Verified Customer Verified Customer

Report | Print

Michael the sales guy was a nice kid . Can’t say the same thing for the managers. They pulled the old bait and switch to me and an older woman who paid a deposit the day prior . We had a d Can’t say the same thing for the managers. They pulled the old bait and switch to me and an older woman who paid a deposit the day prior . We had a deal w/ Michael and Andres . Michael had me sign a bunch of papers and told me put it under my insurance which I did and thought we were out the door. Then sometime later maybe an hour some manager Marcus approached and said they can’t gold certify the vehicle because it has an open recall. I told him to fix the recall and gold certify it. He replied “Toyota doesn’t have a remedy” How can Toyota not have a recall remedy. I pulled the recall code from the Carfax and ran it in the Toyota system and found the Toyota REMEDY that the manager said doesn’t exist. It’s literally inspecting and tightening 4 bolts. I showed him the Toyota recall report. He refused to look and said he couldn’t gold certify the vehicle. Remember we factored the GOLD cert into the deal already. I even offered to pay an extra $500 to have it gold certified just like they did with the 2023 Corolla I bought last month. He still refused . They wanted to sell me a 2023 Tacoma w/ an open recall and refused to fix it . I’d think that would be a liability for Toyota . Needless to say the recall was fixed but not by Marcus. We drove down from Stuart last month and bought a Corolla cash . It was a pleasant and quick experience home by noon. We showed up at 9:30am today and got home at 8pm. It’s blatantly obvious that manager tried taking advantage of that old woman and myself because we were both in vulnerable positions . Apparently even all the sales guy are complaining about the new boss and his policies. We won’t be going back down next week to buy a Cross for my dad as discussed with Michael. Michael the sales kid was great . Give him a raise. That manager is only hindering sales and turning away customers. More

Report | Print

Just want to share my experience yesterday hopefully it reaches the right ears . Michael the sales guy was a nice kid . Can’t say the same thing for the managers. They pulled the old bait and switch t reaches the right ears . Michael the sales guy was a nice kid . Can’t say the same thing for the managers. They pulled the old bait and switch to me and an older woman who paid a deposit the day prior . We had a deal w/ Michael and Andres . Michael had me sign a bunch of papers and told me put it under my insurance which I did and thought we were out the door. Then at the very end the same manager that screwed the old lady came to me and said they couldn’t do it . We drove down from Stuart last month and bought a Corolla cash from you . It was a pleasant and quick experience home by noon. We showed up at 9:30am today and got home at 8pm. It’s blatantly obvious that manager tried taking advantage of that old woman and myself because we were both in vulnerable positions . Apparently even all the sales guy are complaining about the new boss and his policies. We won’t be going back down next week to buy a Cross for my dad as discussed with Michael. Michael Joseph the sales kid was great . Give him a raise or get control of that new manager so he can start making some money . Someone on salary doesn’t care about another on commission. That manager is only hindering sales and turning away customers. More

by Mik8881001 Verified Customer Verified Customer

Report | Print

Michael the sales guy was a nice kid . Can’t say the same thing for the managers. They pulled the old bait and switch to me and an older woman who paid a deposit the day prior . Poor lady Can’t say the same thing for the managers. They pulled the old bait and switch to me and an older woman who paid a deposit the day prior . Poor lady almost walked out crying. We had a deal w/ Michael and Andres. Michael had me put the new vehicle under my insurance and ready to walk out the door. Then the same manager that screwed the old lady over came to me and said they couldn’t do it . We drove down from Stuart last month and bought a Corolla cash . It was a pleasant and quick experience home by noon. We showed up at 9:30am today and got home at 8pm. Apparently even all the sales guy are complaining about the new boss and his new policies. They are the ones suffering not the guy in n salary. We won’t be going back down next week to buy a Cross for my dad . More

Report | Print

I went there last week to buy a car,i was surprises to how excellent the customer service was.recommended how excellent the customer service was.recommended More

by wesly85 Verified Customer Verified Customer

Report | Print

Friendly & informative salesman. No hard sale or push to close a deal. Sales manager is a dealmaker and willing to work with you to find a deal that will make everyone happy. All fea No hard sale or push to close a deal. Sales manager is a dealmaker and willing to work with you to find a deal that will make everyone happy. All features of the vehicle and warranty clearly explained before driving off the lot. More

by JAIME.LEONTI Verified Customer Verified Customer

Report | Print

Can't say enough good things about Al Hendrickson, first of all I wasn't even looking at a new car, but just so happen to be on the new car sales side and met Micheal, who gave me his card. Went to the used of all I wasn't even looking at a new car, but just so happen to be on the new car sales side and met Micheal, who gave me his card. Went to the used car side and in the end didn't choose the car, so I went home. But I noticed a 2024 GR corolla in white that caught my eye when i was walking by, so I called Micheal and just set up a time to take a look at it. Once we sat down and began the negotiations, I was dreading the back and forth process...but there was none of that. Micheal and the entire team worked out numbers that really fit my budget and did everything they could to get me in my dream car. From sales to finances to the insurance lasies up front, everyone was so polite, and customer satisfaction is definitely priority here. It was also Memorial Day weeked and the dealer was like a zoo! and I still felt like i was an important customer. And that's after I've already been to two other Toyota dealerships and because of my budget and the vehicle iw as interested in, they made me feel insignificant. But as I've been ranting on about, the guys and gals at Al Hendrickson are phenomenal. I will be taking the extra 20min drive up to them for all my service needs and refer anyone looking for a new toyota to Al hendrickson. They're just like the brand they represent. Reliable. Thanks again to them for making it possible to obtain my dream car. More

by roberthuynh06 Verified Customer Verified Customer

Report | Print

Since the beginning this dealership has been bad. They lack service. To purchase the vehicle, I went online to compare and contrast with different vehicles and different dealers. Other said Al Hendri They lack service. To purchase the vehicle, I went online to compare and contrast with different vehicles and different dealers. Other said Al Hendrickson was wonderful, they lied. The vehicle was in transit when I put a down payment on it. They called me a couple of weeks later to let me know that it was in. I made and appointment for 9am on a Saturday. After arriving, I was told my sales person was not there yet and would arrive around 9:30am. Apparently, my time is not valuable to the dealership. I said no, I made the appointment for 9. I asked for a different sales person. Sales manager came to me and asked if I would be patient and wait for the sales person. I said no. My appointment is at 9am, and if the sales person is not due until 9:30, then I should have been told. I asked for my down payment to be returned and miraculously a different sales person was available. I purchased the Grand Highlander. Next, 2 weeks later, I returned to the dealership and told them my key fob was not working. Since, I still only have 1, that was a problem. The sales desk sent me to a sales manager, who sent me to a sales person, who sent me to the service desk, who then sent me back to the original starting point. Each time, I told them my key fob did not work and each time they asked me how old it was, and I repeated each time that it was two weeks old. Finally, the service person said we could try and replace the battery. The sales desk said, okay, do that. The service person said he needed some sort of ticket. Finally, got the ticket and was brought back to the parts sales desk. Asked for a new battery, he said that will be $20. I said no, the key fob is only 2 weeks old. After some back and forth between the parts sales person and the service person, I got a new battery. Still haven't received the 2nd key fob. At the same time, I purchased the cross bars and paid $500. Since I could have purchased them for less anywhere else, I thought this included installation. I asked to have them installed after the oil change and they wanted to charge me another $460. This is without asking me first. I would have said no and returned the cross bars. I told them to remove the cross bars and give my my money back. I was then given a "deal" to have the installation done for $229. This is all a load of crap. Al Hendrickson lacks service. They will sell you a car, set you afloat down the river without a paddle. Good luck to anyone using this dealership. Must be a rather high turnover rate since I don't see any of the people I have dealt with in the past or today. More

Report | Print