Mike Joseph

I feel when it was under the old dealership, it was being run properly. Now that’s under new management, the waiting area first off is terrible. They have sports blasting in there (only pertaining to the men run properly. Now that’s under new management, the waiting area first off is terrible. They have sports blasting in there (only pertaining to the men, not going for men and women) where it’s hard to make a phone call . The seating arrangement is terrible and very uncomfortable if you have to sit there for 5 hours. The chairs that were there before at least were somewhat comfy but it looks run down and is uncomfortable. The vending machine is terrible all unhealthy food and the drinks are all unhealthy. Plus the constant phone calls to sell your car while getting service done on your car is terrible. It’s like I’m getting harassed to sell my car because you guys are not getting enough business. Like change back how it use to be because your dealership is going downhill as time goes on. I bought over 10 cars with Al Hendrickson for almost 10 years and I’ve never seen the dealership being run so poorly. Plus you have no accessories for the car anymore like as far as wheel covers or anything else we would need for the car. The only good thing I can say is at least my car gets fixed and my service guy CJ is there but the overall atmosphere is horrendous. More

by ARCHITECT18 Verified Customer Verified Customer

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I purchased a vehicle from there, something was off. I didn’t like the vehicle. So on the 3rd day I reached out to the finance manager and let him know. Can I return the vehicle because I don’t like it. I didn’t like the vehicle. So on the 3rd day I reached out to the finance manager and let him know. Can I return the vehicle because I don’t like it. He said no I can’t return it. So I start going research. I called my bank and was informed by them that the deal is still pending and I can still cancel the deal. So I then reach out to the general manager who said yes I can return the car as long as I didn’t drive to Alaska with it. And I will get my full deposit refunded back to me. Finance manager was not happy. I returned the car that day. Finance manager refused to answer any of my text messages, when I finally get a hold of him he said to leave him alone, he then blocks me. I’m still waiting on an answer for my $2,000 refund. when I called him from a different number he hangs up in my face. He is just rude and disrespectful. You can still sell the car to someone else and make money off of them. I call the dealership multiple times just getting the run around. One day I was fed up, my next step was to either call the police to go to the dealership with me or sue the dealership because it was going on 2 weeks and nobody could give me an update. That’s when another manager said oh I will work on getting the check cut for you and mail it over night. I finally received my check. More

by dchrisla Verified Customer Verified Customer

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I was helped quickly and efficiently by Mr. Chris. Special shout out to the man next to him. I don't recall his name but he wears a cowboy hat and he's from Maryland. He was very cool and a met Chris. Special shout out to the man next to him. I don't recall his name but he wears a cowboy hat and he's from Maryland. He was very cool and a meticulous worker. More

by SHISLINEJ Verified Customer Verified Customer

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With a credit score 793 payment was 601 for 2024 and I also have a second car 2024. I think the payment should’ve been at least five something probably about 507 instead of 607. I’m a very good customer w also have a second car 2024. I think the payment should’ve been at least five something probably about 507 instead of 607. I’m a very good customer with great credit. I just feel the payment could’ve been lower Other than that. Everything was fine thank you. More

by windy63 Verified Customer Verified Customer

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Everyone was very friendly and informative! I really appreciate how helpful each agent I dealt with was. I really appreciate how helpful each agent I dealt with was. More

by ANA.MINARDI Verified Customer Verified Customer

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The finance guy scammed me for almost $7000 over the agreed upon price. He added charges that he never discussed me for things I neither wanted nor was given! agreed upon price. He added charges that he never discussed me for things I neither wanted nor was given! More

by Trish Verified Customer Verified Customer

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Got me the car i wanted quick and easy. My car salesman made sure i got exactly what i needed My car salesman made sure i got exactly what i needed More

by stephcardona57 Verified Customer Verified Customer

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Just want to share my experience yesterday hopefully it reaches the right ears . Michael the sales guy was a nice kid . Can’t say the same thing for the managers. They pulled the old bait and switch t reaches the right ears . Michael the sales guy was a nice kid . Can’t say the same thing for the managers. They pulled the old bait and switch to me and an older woman who paid a deposit the day prior . We had a deal w/ Michael and Andres . Michael had me sign a bunch of papers and told me put it under my insurance which I did and thought we were out the door. Then at the very end the same manager that screwed the old lady came to me and said they couldn’t do it . We drove down from Stuart last month and bought a Corolla cash from you . It was a pleasant and quick experience home by noon. We showed up at 9:30am today and got home at 8pm. It’s blatantly obvious that manager tried taking advantage of that old woman and myself because we were both in vulnerable positions . Apparently even all the sales guy are complaining about the new boss and his policies. We won’t be going back down next week to buy a Cross for my dad as discussed with Michael. Michael Joseph the sales kid was great . Give him a raise or get control of that new manager so he can start making some money . Someone on salary doesn’t care about another on commission. That manager is only hindering sales and turning away customers. More

by Mik8881001 Verified Customer Verified Customer

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I went there last week to buy a car,i was surprises to how excellent the customer service was.recommended how excellent the customer service was.recommended More

by wesly85 Verified Customer Verified Customer

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Friendly & informative salesman. No hard sale or push to close a deal. Sales manager is a dealmaker and willing to work with you to find a deal that will make everyone happy. All fea No hard sale or push to close a deal. Sales manager is a dealmaker and willing to work with you to find a deal that will make everyone happy. All features of the vehicle and warranty clearly explained before driving off the lot. More

by JAIME.LEONTI Verified Customer Verified Customer

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