Mike Johnson

Let me tell you all the tale of Marlboro Nissan and how truly horrible they are from a customer experience perspective. Daughter needed a new car and since I was a part of this "amazing" networking group truly horrible they are from a customer experience perspective. Daughter needed a new car and since I was a part of this "amazing" networking group BNI Marlborough I brought my daughter to Marlboro Nissan because one of the members "your friend in the car business" was part of the group. Mark was kind enough to get us a great deal on a wonderful little Nissan Sentra Midnight. He made sure to call 3 or 4 times a day to make sure we could get there before this little gem sold. When we finally arrived for a test drive, Daughter made mention of a warning light and Mark, thankfully, waived off her absurd female concerns and assured her it would be fine. So we purchased the car, because BNI members take an oath to deal honestly and fairly. We go through the paperwork with the business manager, very exciting. We also note the warning light and again we are assured these silly concerns would all be taken care of, then, we go to take delivery. Daughter drives off the lot and a mile in the same waring light came back on?!? Shocked I was, as I was assured by two honest, competent professionals that this minor thing would be addressed, clearly, it was not, and then... It turns out Mark never sent the paperwork to my insurance company so Daughter was driving an unregistered and uninsured vehicle, so I had to park her and get a rental. Now, Mark will tell you he sent it twice by fax and three times by email, maybe. I will say I have had multiple dealers send info to my agent and never once has one been missed until this one. I called, texted and emailed Mark and all his management on this issues and I was surprised when not one have the intestinal fortitude to return my call. Mark did have a very valid excuse he "usually doesn't deal with insurance". Fine, we get that taken care of, and then... Inspection time. So this wasn't exactly what we expected. Much to my chagrin, the car failed inspection. Shocked, I called the dealer and I was dismayed when no one answered or called me back. The service manager said "This car should have never left the lot" There was water in the taillight and a new assembly would need to be ordered. Now after being uninsured and unregistered, we now have no sticker, and the dealer refused to provide a loaner. Oh, still haven't seen nor heard from Mark. Fine, more money out of my pocket. So we schedule the repair that was supposed to have been done before we picked up the car as well as the taillight and sticker, and then... We walk into the service department, after both having to take time out of work, at out appointed time, and sonofagun, they don't have the taillight or the sensor for the other part but "they'll try". Eventually, AMD got a call and the service department told her they could get the sticker done but "she can't say the warning light was on during the test drive". Fine, whatever, get the sticker. Anyway, we brought it back Monday for the sensor, yea turns out there was another electrical issue, they would need to keep it another day. As of now, the car has been driven home from the dealer and no more lights have come on but Daughter is away for work so the car hasn't moved since we brought it home. Marlboro Nissan = 0 stars would not recommend Please tell your friends More

Report | Print

The WORST car buying experience imaginable. .. I'm not much for writing 0-star reviews, but I don't want anyone else to experience the nightmare I've been forced to endure with Marlboro Nissan. .. I'm not much for writing 0-star reviews, but I don't want anyone else to experience the nightmare I've been forced to endure with Marlboro Nissan. After much research, I was excited to find the used vehicle I wanted at a seemingly reputable dealership. According to CarFax, it had been repeatedly serviced and inspected at Marlboro Nissan before being offered for sale. I was convinced that purchasing a used vehicle from such a place meant that there was a high standard for quality and service. I was wrong... To begin, I experienced many delays in receiving paperwork, delivery of the vehicle, and, at long last, the Title. Within days of posession, uncountable issues affecting the safety, use, and value of the vehicle were discovered. The management and staff at Marlboro Nissan reluctantly arranged for a few repairs, but denied accountability for their poor assessment and responsibility for selling this vehicle. It is the definition of a "lemon". In short, if you're looking for a quality used vehicle, insist that a third (or fourth) party thoroughly inspect it before trusting Marlboro Nissan with your important investment! More

Report | Print

Easy sign & drive! . I have been coming here for years for the easiest sign & drive leases! Just Perfect! They are the best! I have been buying and leasing Nissans all o . I have been coming here for years for the easiest sign & drive leases! Just Perfect! They are the best! I have been buying and leasing Nissans all over the country for almost 25 years. I have been to many dealers and I appreciate the respect I receive for my time at this one. The deals are top-notch and seem to beat any on-line offers. Thank you Marlboro Nissan! More

Report | Print

Easy no pressure experience That was easy.....I was interested in two different new models and it honestly came down to price. Brian and Mike were great to deal with on the phon That was easy.....I was interested in two different new models and it honestly came down to price. Brian and Mike were great to deal with on the phone and Mike and Jim handles everything really professionally once I got to the dealership. More

Report | Print

Fun, Easy & Pleasurable. Brian was our sales guy... Traded in our old Rogue for a new 2019 Rogue this week. I think the guys at Marlboro Nissan have actually put a plan toget Brian was our sales guy... Traded in our old Rogue for a new 2019 Rogue this week. I think the guys at Marlboro Nissan have actually put a plan together to make the car buying experience, “Fun, Easy & Pleasurable”. The wife and I are old school, we remember all too well the nightmares of previous car buying experiences, before Marlboro Nissan, that’s why we keep going back…Also, why so many of their people have been there year after year….attention to detail, genuine concern for our needs and our budget is what they’re after! They put us first! One more thing, buying the car is great, however, the after the sale, things that come up after you’ve had the vehicle…they’ve been there for that as well…. More

Report | Print

Very good experience Brian is very understanding and is such a good salesperson. I recommend him to anyone. He is very polite and is willing to work with you to get you in Brian is very understanding and is such a good salesperson. I recommend him to anyone. He is very polite and is willing to work with you to get you into the car you want. More

Report | Print

smooth buying process Excellent customer service from Colin, Peter and the team. Colin was very helpful and knows how to deliver results. I would recommend this place to a Excellent customer service from Colin, Peter and the team. Colin was very helpful and knows how to deliver results. I would recommend this place to anyone looking for a car. Great experience. Ahmed More

Report | Print

Great Experience! Went with my friend and she also purchased a Sentra from Brian at the same time! We were made to feel comfortable and not rushed. Went with my friend and she also purchased a Sentra from Brian at the same time! We were made to feel comfortable and not rushed. More

Report | Print

Great experience! I can’t say enough about our experience at Marlboro Nissan. We felt like family the second we walked through the door. Everyone was so welcoming. We w I can’t say enough about our experience at Marlboro Nissan. We felt like family the second we walked through the door. Everyone was so welcoming. We went there with the hopes of buying a new car but never thought we’d be driving one off the lot same day. Brian Rogers is amazing at his job! He kept us entertained and made us laugh the whole time. I can honestly say we will never buy a car anywhere else ever again. Thank you Marlboro Nissan! More

Report | Print

On my 6th lease from this dealership...so far! Marlboro Nissan keeps giving me the best lease terms every time, so until anyone else does so, I'll keep going back...even though I live an hour away Marlboro Nissan keeps giving me the best lease terms every time, so until anyone else does so, I'll keep going back...even though I live an hour away now! Totally worth it! More

Report | Print